Below are the contacts I have with T-Mobile for use in resolving customer issues. T-Mobile NOC 877-611-5868 opt# 2, opt#6 Below is an email from John Daher National Engineering and Operations, Tier 2 - Core Core Fault Isolation Team (CFIT). John was helpful with a T-Mobile issue I had in Augusta, GA. Our new carrier email address is callcomplaints at t-mobile.com This new email address will be effective as of 03-13-2009. All emails to CFIT at t-mobile.com for other carrier emails will be discontinued. Please advise anyone necessary that will need this new email address to help with customer issues. Thank You. John Daher *T***Mobile* National Engineering and Operations, Tier 2 - Core Core Fault Isolation Team (CFIT) -mark price Spirit Telecom -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Paul Timmins Sent: Tuesday, December 01, 2009 3:06 PM To: Scott Berkman Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobile today) Even better, when we've gotten through to them and actually opened a ticket, after finding someone with a T-Mobile phone, evidently the rep has something like 3 minutes to explain the issue to their NOC and convince them to take the ticket, at which time the call terminates and they have to try again, or something goofy like that. T-Mo was the absolute most horrid experience we ever had with routing issues. If you find one, definitely share it! Scott Berkman wrote:

Does anyone know of a centralized list or standard method of reaching other CLECs and Carriers, specifically Cell Carriers? Something similar to Puck's NOC list (http://puck.nether.net/netops/) is what I am thinking of.

We are having some routing issues to certain numbers we own from T-Mobile and are having issues reaching the right type of support staff, especially since you can't even get their regular support without an account.

Thanks,

-Scott

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_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

We've had the same issue arise during ports, primarily from T-Mobile and AT&T Wireless. The below link will take you to the ATIS website that has two contact documents for various carrier NOC's (Company Specific Contact Directory and LNP Contact Directory). The contact directory is very extensive and includes LNP Trouble Reporting. You'll need to register with ATIS. Hope this helps. http://www.atis.org/niif/cscdlnp.asp Nick Reifschneider 360networks/VoIP360 Product Director, VoIP Services 370 Interlocken Blvd., Suite 600 Broomfield, CO 80021 Office: 303-854-5040 Cell: 303-324-4092 Fax: 877-349-2949 SIP Origination, Termination and Local Access in the Western US From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Frank Bulk - iName.com Sent: Tuesday, December 01, 2009 1:28 PM To: 'Scott Berkman'; voiceops at voiceops.org Subject: Re: [VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobiletoday) We've found that if we don't know someone from the inside, or have a partner in the inside, is to get a T-Mobile customer to open up a trouble. It takes a day or two, but they do get resolved. Frank From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Scott Berkman Sent: Tuesday, December 01, 2009 1:42 PM To: voiceops at voiceops.org Subject: [VoiceOps] Contacting Carriers and CLECs (Specifically T-Mobile today) Does anyone know of a centralized list or standard method of reaching other CLECs and Carriers, specifically Cell Carriers? Something similar to Puck's NOC list (http://puck.nether.net/netops/) is what I am thinking of. We are having some routing issues to certain numbers we own from T-Mobile and are having issues reaching the right type of support staff, especially since you can't even get their regular support without an account. Thanks, -Scott