On Thu, Oct 14, 2010 at 11:40:22AM -0400, Christian Pena wrote:

Does anyone have any experience/knowledge on the 3-1-1 service?

Is routing to a local 3-1-1 center for applicable metropolitan areas mandatory?

I don't know about the legal requirements -- but when I had a voice network to worry about, I used to call the 311 center and ask them for their 7/10 digit number. We'd direct 311 calls to that number, and kept things working the way the customers expected.