$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link. We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected. However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch. For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel. Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider? Alerting on bad call quality would be a nice-to-have addition. Any recommendation would be appreciated. Thanks in advance. -Brian Knight
Take a look at http://www.voipmonitor.org/ pretty in-expensive and does a great job of capturing pcaps and SIP call detail -Matt -- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 E: matthew at crocker.com P: (413) 746-2760 F: (413) 746-3704 W: http://www.crocker.com On Feb 12, 2014, at 3:15 PM, Brian Knight <ml at knight-networks.com> wrote:
$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Hi Brian, Check this one. http://www.manageengine.com/network-monitoring/voip-monitor.html I tested it a couple years ago, on a SPAN port and it showed some usefull info, with drilldown in calls, etc. And MOS too. Regards Marco Em 12/02/2014 20:38, "Brian Knight" <ml at knight-networks.com> escreveu:
$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Hi, Brian - If your VoIP endpoints can give you RTCP-XR (RFC-3611), turn it on. You can harvest the "Statistics Summary Report Block" for Jitter and Packet Loss stats and the "VoIP Metrics Report Block" for things like MOS score. All of these stats are from the viewpoint of that particular VoIP endpoint. They aren't very good at helping you find the site of packet losses, but they are great at telling you whether or not you have a problem. Cheers, / Jim Gast, TDS Telecom From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Brian Knight Sent: Wednesday, February 12, 2014 2:15 PM To: voiceops at voiceops.org Subject: [VoiceOps] VoIP passive monitoring appliances or software - any recommendations? $DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link. We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected. However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch. For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel. Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider? Alerting on bad call quality would be a nice-to-have addition. Any recommendation would be appreciated. Thanks in advance. -Brian Knight
Hey Brian - I've used Empirix/Hammer in the past but found the ongoing cost, maintenance and complexity wasn't worth it. We recently deployed VoIP Monitor to our remote POPs feeding back to a central VoIP Monitor box with a nice front end. I'm very happy with the solution. http://www.voipmonitor.org - Chris On 12 Feb 2014, at 16:02, Gast, Jim wrote:
Hi, Brian -
If your VoIP endpoints can give you RTCP-XR (RFC-3611), turn it on. You can harvest the "Statistics Summary Report Block" for Jitter and Packet Loss stats and the "VoIP Metrics Report Block" for things like MOS score. All of these stats are from the viewpoint of that particular VoIP endpoint. They aren't very good at helping you find the site of packet losses, but they are great at telling you whether or not you have a problem.
Cheers,
/ Jim Gast, TDS Telecom
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Brian Knight Sent: Wednesday, February 12, 2014 2:15 PM To: voiceops at voiceops.org Subject: [VoiceOps] VoIP passive monitoring appliances or software - any recommendations?
$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Along this thought we've been looking for an appliance/probe that can be easily installed behind the firewall at a customer location. Simply put something simpler/cheaper than an Edgewater EdgeMarc. Max *Max Clark* Managing Director | Phyber Communications +1 (213) 929 1700 | mclark at phyber.com Visit us at www.phyber.com Hosting | Network | Voice On Wed, Feb 12, 2014 at 12:15 PM, Brian Knight <ml at knight-networks.com>wrote:
$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Broadsoft PacketSmart http://www.broadsoft.com/products/packetsmart/voippro/ -- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 E: matthew at crocker.com P: (413) 746-2760 F: (413) 746-3704 W: http://www.crocker.com On Feb 12, 2014, at 4:03 PM, Max Clark <mclark at phyber.com> wrote:
Along this thought we've been looking for an appliance/probe that can be easily installed behind the firewall at a customer location. Simply put something simpler/cheaper than an Edgewater EdgeMarc.
Max
Max Clark Managing Director | Phyber Communications +1 (213) 929 1700 | mclark at phyber.com
Visit us at www.phyber.com
Hosting | Network | Voice
On Wed, Feb 12, 2014 at 12:15 PM, Brian Knight <ml at knight-networks.com> wrote: $DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
That's pretty cool. Have a feeling that given the logo not cheap though. *Max Clark* Managing Director | Phyber Communications +1 (213) 929 1700 | mclark at phyber.com Visit us at www.phyber.com Hosting | Network | Voice On Wed, Feb 12, 2014 at 1:10 PM, Matthew Crocker <matthew at corp.crocker.com>wrote:
Broadsoft PacketSmart
http://www.broadsoft.com/products/packetsmart/voippro/
-- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710
E: matthew at crocker.com P: (413) 746-2760 F: (413) 746-3704 W: http://www.crocker.com
On Feb 12, 2014, at 4:03 PM, Max Clark <mclark at phyber.com> wrote:
Along this thought we've been looking for an appliance/probe that can be easily installed behind the firewall at a customer location. Simply put something simpler/cheaper than an Edgewater EdgeMarc.
Max
*Max Clark* Managing Director | Phyber Communications +1 (213) 929 1700 | mclark at phyber.com
Visit us at www.phyber.com
Hosting | Network | Voice
On Wed, Feb 12, 2014 at 12:15 PM, Brian Knight <ml at knight-networks.com>wrote:
$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Palladion (or whatever Oracle has renamed it) : http://www.oracle.com/us/products/applications/communications/operations-mon... . Hammer : http://www.empirix.com/solutions/products-services/hammer-call-analyzer.aspx If you want free, you can look into using Homer (http://www.sipcapture.org/) On Wed, Feb 12, 2014 at 1:15 PM, Brian Knight <ml at knight-networks.com>wrote:
$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Look at Palladion by Acmepacket now Oracle Ujjval Karihaloo On Wed, Feb 12, 2014 at 1:15 PM, Brian Knight <ml at knight-networks.com>wrote:
$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
The Acme Packet Palladion is now the Oracle "Session Monitor", or "Enterprise Operations Monitor", depending on the market. They are the same product suite, comprising the control plane monitor, fraud monitor, and operations monitor. Newer versions of the AcmeOS SBCs have the probes built-in. Here is a link to the documentation and new Oracle product names: http://www.oracle.com/technetwork/indexes/documentation/oracle-comms-acme-pa... Lonny On Wed, Feb 12, 2014 at 2:45 PM, Ujjval Karihaloo <ujjval at simplesignal.com>wrote:
Look at Palladion by Acmepacket now Oracle
Ujjval Karihaloo
On Wed, Feb 12, 2014 at 1:15 PM, Brian Knight <ml at knight-networks.com>wrote:
$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Hello Brian, of course I would recommend our own solution for passive monitoring. Have a look at www.voipfuture.com, or get in touch with eyal.ullert at voipfuture.com . Some highlights: High performance probes scaling for up to 10Gbit/s tapped network links, based on standard HP servers More than 120k concurrent media streams per second analyzed Fixed 5-second time-slices reporting media quality for every media stream Correlation of media streams with SIP signaling Statistics that can be used for SLA agreements with enterprises Over 400 KPI values and metrics that can be used for quality based routing or fast troubleshooting Web based user interface to access measurement data from any browser. No client Java dependencies. Economic database cluster based on PostgreSQL scaling to a multi tera-byte data warehouse if needed, while saving customers reoccurring license fees Interfaces to integrate quality metrics to CDR/billing applications, customer care centers, etc... Let me know if you have further questions. Regards, Michael Am 12.02.2014 um 21:15 schrieb Brian Knight <ml at knight-networks.com>:
$DAY_JOB is at a national ISP/NSP where we resell VoIP services. We do peering with the VoIP carrier at one of our remote POP's. We are looking for a better way to be able to monitor the handoff of those calls to our carrier over that peering link.
We have quite a bit of instrumentation within our walled garden to tell us about call quality. We can monitor our QOS policies to ensure packets aren't being dropped by intermediate routers. If the customer uses our routers to terminate their SIP session, we can pull call quality stats from those routers as well. We can also use our own office telephones to make and receive test telephone calls, and we can of course run Wireshark captures from the switches to which those phones are connected.
However, we can't say for certain that the customer's RTP traffic actually made it on the wire connecting us to the VoIP provider, nor can we say that the traffic is being transmitted and received properly. The peering link is connected to a Cisco 12k router on our side, so there is no way (afaik) to mirror the port, as on a switch.
For the moment, I am envisioning that we'll need to deploy a server running Wireshark to the remote POP. It will need two network interfaces; one connected to a management network, the other a capture interface. The capture interface will connect to a network tap, and the network tap connected in-line between our router and the patch panel.
Wireshark is probably adequate for what we need. But I'm wondering if there is any software or an appliance that would do the job better. Given the usual details - calling number, called number, date and time - we want to be able to quickly inspect traffic and dig into the details of the stream. Do we see any missing packets from the media stream? What is the MOS score of a particular call? Do we see any missing packets coming from us? Any missing packets from the provider?
Alerting on bad call quality would be a nice-to-have addition.
Any recommendation would be appreciated. Thanks in advance.
-Brian Knight _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Kind regards / Mit freundlichen Gr??en Michael Kr?ger Head of Development VOIPFUTURE GmbH Wendenstra?e 4 20097 Hamburg Germany Phone +49 40 688 900 168 Mobile +49 151 11763660 Fax +49 40 688 900 199 Email michael.krueger at voipfuture.com Web http://www.voipfuture.com CEO Jan Bastian Commercial Court AG Hamburg HRB 109896 VAT ID DE263738086
Thank you to everyone who replied with suggestions on and off list - much appreciated. We're going to take a closer look at Voipmonitor.org - seems like a majority of folks liked that, and the demo looked good. We'll also get in touch with vendors on some of the other software mentioned to get more details. Thanks again! -Brian
Hello Brian If you would like to take a closer look at Palladion [Oracle COM], as suggested by ujjval & Keith, then give us a call. We are the specialists who've been working with Palladion since 2008. If you want to pass the tool off to Customer Service Agents, NOC and operations, as well as engineering, then Palladion is going to be worth looking at. Many Thanks & Best Regards Richard Answers <http://www.teraquant.com/> Not Data Richard Jobson PresidentTeraquant Corporation 2400 Central Ave, Suite P-2 Boulder, CO 80301 USA E-mail: richard at teraquant.com Web: www.teraquant.com <http://www.teraquant.com/> <skype:richard.jobsontq?call> <http://www.linkedin.com/company/1279446?trk=pro_other_cmpy> <http://www.facebook.com/posted.php?id=1200528310#!/pages/Teraquant-Corporat ion/179834408720842> <http://twitter.com/#!/Teraquant> Phone: Fax: Mobile: Skype:+1 719-488-1003 x101 +1 303-547-3248 +1 719-304-4000 richard.jobsontq From: Brian Knight <ml at knight-networks.com> Date: Friday, February 14, 2014 11:50 AM To: <voiceops at voiceops.org> Subject: Re: [VoiceOps] VoIP passive monitoring appliances or software - any recommendations?
Thank you to everyone who replied with suggestions on and off list - much appreciated.
We're going to take a closer look at Voipmonitor.org - seems like a majority of folks liked that, and the demo looked good. We'll also get in touch with vendors on some of the other software mentioned to get more details.
Thanks again!
-Brian
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (11)
-
admin＠marcoteixeira.com -
ctaloi＠gmail.com -
jim.gast＠tdstelecom.com -
keith.croxford1＠gmail.com -
lclarkpdx+voiceops＠gmail.com -
matthew＠corp.crocker.com -
mclark＠phyber.com -
michael.krueger＠voipfuture.com -
ml＠knight-networks.com -
richard＠teraquant.com -
ujjval＠simplesignal.com