I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers? I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me. Thanks David -- -- www.ringfree.biz 828-575-0030
We consider 6 ?barely acceptable? and 8 broken and will complain. Usually we?ll get ignored, but we complain anyway. - Darren From: David Wessell <david at ringfree.biz<mailto:david at ringfree.biz>> Date: Wednesday, June 25, 2014 at 2:19 PM To: "VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>" <VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>> Subject: [VoiceOps] PDD: What's acceptable? I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers? I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me. Thanks David -- -- www.ringfree.biz<http://www.ringfree.biz> 828-575-0030
On 06/25/2014 03:19 PM, David Wessell wrote:
I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers?
I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me.
They're not going to so much hate as simply ignore you. Vendors are only interested in PDD reports where the PDD is substantially outside of standard deviation over the mean. Their mean. -- Alex Balashov - Principal Evariste Systems LLC Tel: +1-678-954-0670 Web: http://www.evaristesys.com/, http://www.alexbalashov.com/ Please be kind to the English language: http://www.entrepreneur.com/article/232906
Depends on the destination. Apparently some customers of ours report any PDD over 5 secs. We work any and all tickets we get submitted. Joseph -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov Sent: Wednesday, June 25, 2014 2:32 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] PDD: What's acceptable? On 06/25/2014 03:19 PM, David Wessell wrote:
I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers?
I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me.
They're not going to so much hate as simply ignore you. Vendors are only interested in PDD reports where the PDD is substantially outside of standard deviation over the mean. Their mean. -- Alex Balashov - Principal Evariste Systems LLC Tel: +1-678-954-0670 Web: http://www.evaristesys.com/, http://www.alexbalashov.com/ Please be kind to the English language: http://www.entrepreneur.com/article/232906 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
We only have one customer who cares/tracks this. We ignore it until they complain (and they generate excellent reports down to the millisecond). I don't recall anyone else every complaining about it, so we've never cared. On Wed, Jun 25, 2014 at 12:19 PM, David Wessell <david at ringfree.biz> wrote:
I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers?
I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me.
Thanks David
-- -- www.ringfree.biz 828-575-0030
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On 6/25/14 12:19 PM, David Wessell wrote:
I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers?
Some PDD to mobile numbers is to be expected, but most of our customers are quite used to < 4 seconds for landlines and gripe if over 7 or so.
I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me.
Is the vendor in question by any chance Bandwidth/Dash/Inetwork ? We're getting really bad PDD from them recently, from 7 to 16 seconds to Los Angeles NPA 213. You think they would give us a 5XB ka-clunk-pop, some muted MF followed by hiss, panel-clicks and a ker-chirp on answer if they're trying to emulate the good old days. :-) -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV
On 6/25/14, 6:52 PM, "Jay Hennigan" <jay at west.net> wrote: You think they would give us a 5XB ka-clunk-pop, some muted MF followed by hiss, panel-clicks and a ker-chirp on answer if they're trying to emulate the good old days. :-) ------------ At least that could be considered ?progress / early media? so the customer would be aware their call is slowly being connected!!! - Darren
Rural areas give us a lot of PDD as well. David Thompson Network Services Support Technician (O) 858.357.8794 (F) 858-225-1882 (E) dthompson at esi-estech.com (W)?www.esi-estech.com -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Darren Schreiber Sent: Wednesday, June 25, 2014 7:02 PM To: Jay Hennigan; voiceops at voiceops.org Subject: Re: [VoiceOps] PDD: What's acceptable? On 6/25/14, 6:52 PM, "Jay Hennigan" <jay at west.net> wrote: You think they would give us a 5XB ka-clunk-pop, some muted MF followed by hiss, panel-clicks and a ker-chirp on answer if they're trying to emulate the good old days. :-) ------------ At least that could be considered ?progress / early media? so the customer would be aware their call is slowly being connected!!! - Darren _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I would say 6 seconds is pushing it, a lot of peoples equipment will send a CANCEL once their PDD timer expires if there is no 18X response within 6-8 seconds. With that said, we do not actively track it right now and handle PDD issues if they are reported to us and then pass them to the ULC that call egressed unless of course we are the reason for the delay which we rarely are. Nick On Thu, Jun 26, 2014 at 10:23 AM, David Thompson <dthompson at esi-estech.com> wrote:
Rural areas give us a lot of PDD as well.
David Thompson Network Services Support Technician (O) 858.357.8794 (F) 858-225-1882 (E) dthompson at esi-estech.com (W) www.esi-estech.com
-----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Darren Schreiber Sent: Wednesday, June 25, 2014 7:02 PM To: Jay Hennigan; voiceops at voiceops.org Subject: Re: [VoiceOps] PDD: What's acceptable?
On 6/25/14, 6:52 PM, "Jay Hennigan" <jay at west.net> wrote:
You think they would give us a 5XB ka-clunk-pop, some muted MF followed by hiss, panel-clicks and a ker-chirp on answer if they're trying to emulate the good old days. :-)
------------
At least that could be considered ?progress / early media? so the customer would be aware their call is slowly being connected!!!
- Darren
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Verizon Business (SIP) is now taking 30 seconds to reply with a 404 when calling a number which is not in service. Started a week or two ago. They have been less than helpful in the matter. From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nick Crocker Sent: Thursday, June 26, 2014 11:38 AM To: David Thompson Cc: VoiceOPS Subject: Re: [VoiceOps] PDD: What's acceptable? I would say 6 seconds is pushing it, a lot of peoples equipment will send a CANCEL once their PDD timer expires if there is no 18X response within 6-8 seconds. With that said, we do not actively track it right now and handle PDD issues if they are reported to us and then pass them to the ULC that call egressed unless of course we are the reason for the delay which we rarely are. [https://mail.google.com/mail/u/0/images/cleardot.gif] Nick On Thu, Jun 26, 2014 at 10:23 AM, David Thompson <dthompson at esi-estech.com<mailto:dthompson at esi-estech.com>> wrote: Rural areas give us a lot of PDD as well. David Thompson Network Services Support Technician (O) 858.357.8794<tel:858.357.8794> (F) 858-225-1882<tel:858-225-1882> (E) dthompson at esi-estech.com<mailto:dthompson at esi-estech.com> (W) www.esi-estech.com<http://www.esi-estech.com> -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>] On Behalf Of Darren Schreiber Sent: Wednesday, June 25, 2014 7:02 PM To: Jay Hennigan; voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] PDD: What's acceptable? On 6/25/14, 6:52 PM, "Jay Hennigan" <jay at west.net<mailto:jay at west.net>> wrote: You think they would give us a 5XB ka-clunk-pop, some muted MF followed by hiss, panel-clicks and a ker-chirp on answer if they're trying to emulate the good old days. :-) ------------ At least that could be considered ?progress / early media? so the customer would be aware their call is slowly being connected!!! - Darren _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
Can you explain how rural areas are "giving" you a lot of PDD? Or did you mean that long distance providers, when they have to terminate the call into a rural (typically high cost area) use LCR's that add to PDD? Frank -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of David Thompson Sent: Thursday, June 26, 2014 10:23 AM To: Darren Schreiber; Jay Hennigan; voiceops at voiceops.org Subject: Re: [VoiceOps] PDD: What's acceptable? Rural areas give us a lot of PDD as well. David Thompson Network Services Support Technician (O) 858.357.8794 (F) 858-225-1882 (E) dthompson at esi-estech.com (W) www.esi-estech.com -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Darren Schreiber Sent: Wednesday, June 25, 2014 7:02 PM To: Jay Hennigan; voiceops at voiceops.org Subject: Re: [VoiceOps] PDD: What's acceptable? On 6/25/14, 6:52 PM, "Jay Hennigan" <jay at west.net> wrote: You think they would give us a 5XB ka-clunk-pop, some muted MF followed by hiss, panel-clicks and a ker-chirp on answer if they're trying to emulate the good old days. :-) ------------ At least that could be considered ?progress / early media? so the customer would be aware their call is slowly being connected!!! - Darren _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (10)
-
abalashov＠evaristesys.com -
caalvarez＠gmail.com -
d＠d-man.org -
david＠ringfree.biz -
dthompson＠esi-estech.com -
EWieling＠nyigc.com -
frnkblk＠iname.com -
jay＠west.net -
jjackson＠aninetworks.net -
nick.crocker＠gmail.com