411 provider recommendations
My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated. --Jared Ball ---------------------------------------------------------------------- This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.
Stopped even integrating this a few years ago. With the Internet, there's really no application for this anymore. --fred On 7/24/17 1:21 PM, Ball, Jared wrote:
My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated.
--Jared Ball
On Mon, Jul 24, 2017 at 01:32:08PM -0400, Fred Posner wrote:
Stopped even integrating this a few years ago. With the Internet, there's really no application for this anymore.
My customers tell me there are lots of middle-aged and old people who are down with the 4-1-1 Folk Traditions. -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
Are you a residential provider? We are business only, and haven't seen a single 411 call in years. My friends who work at business providers report the same. Sorry, this doesn't help you, but I'm just curious. I put 411 pretty close to fax in uselessness. On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com> wrote:
My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated.
--Jared Ball ------------------------------ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.
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Wait, are you saying that 411 isn't used, and that Fax machines aren't used either? 411 maybe, but my ticketing system would say otherwise about fax machines. -Michael Englehorn On 2017-07-24 14:41, Carlos Alvarez wrote:
Are you a residential provider? We are business only, and haven't seen a single 411 call in years. My friends who work at business providers report the same.
Sorry, this doesn't help you, but I'm just curious. I put 411 pretty close to fax in uselessness.
On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com> wrote:
My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated.
--Jared Ball ------------------------- This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops [1]
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Hahaha, I'm saying that fax should never be used, and that 411 actually isn't. I see them both as useless, but people have proven to be too dumb to replace fax. I think they don't need 411 though, at least in business. So I'm curious to hear from others about that. Hey, does anyone else route 611 to their tech support line? I don't know if anyone calls it any more, but it's an option. On Mon, Jul 24, 2017 at 12:48 PM, Michael Englehorn <michael at englehorn.com> wrote:
Wait, are you saying that 411 isn't used, and that Fax machines aren't used either?
411 maybe, but my ticketing system would say otherwise about fax machines.
-Michael Englehorn
On 2017-07-24 14:41, Carlos Alvarez wrote:
Are you a residential provider? We are business only, and haven't seen a single 411 call in years. My friends who work at business providers report the same.
Sorry, this doesn't help you, but I'm just curious. I put 411 pretty close to fax in uselessness.
On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com> wrote:
My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated.
--Jared Ball ------------------------------ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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I routed 611 to our support queue for a short time... After the 3rd or 4th somewhat confused caller assuming they were somehow going to reach AT&T, Verizon, or Sprint by calling 611 from their desk phones...I gave up. ~Matthew On Mon, Jul 24, 2017 at 3:06 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Hey, does anyone else route 611 to their tech support line? I don't know if anyone calls it any more, but it's an option.
How do you bill for the 411 calls? Is it worth it? We just push the calls to free411. https://en.wikipedia.org/wiki/1-800-FREE-411 Aryn H. K. Nakaoka anakaoka at trinet-hi.com Direct: 808.356.2901 Fax: 808.356.2919 Tri-net Solutions 518 Holokahana Lane Suite #200 Honolulu, HI 96817 http://www.trinet-hi.com https://twitter.com/AlohaTone Aloha Tone PBX https://www.youtube.com/watch?v=96YWPY9wCeU Aloha Tone (HA) High Availability http://youtu.be/rJsr4k0RBH8 A Better Solution https://www.trinet-hi.com/abettersolution.pdf <https://www.trinet-hi.com/abettersolution.pdf> CONFIDENTIALITY NOTICE: The information contained in this email and any attachments may be privileged, confidential and protected from disclosure. Any disclosure, distribution or copying of this email or any attachments by persons or entities other than the intended recipient is prohibited. If you have received this email in error, please notify the sender immediately by replying to the message and deleting this email and any attachments from your system. Thank you for your cooperation. ____________________________________________________________________ We took some time and made a fun demo for users to test the voicemail transcription. Handsfree tweeting. 1. Call 808-792-CARS (2277) and leave a voicemail 2. Check https://twitter.com/808792cars for the transcription On Mon, Jul 24, 2017 at 9:41 AM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Are you a residential provider? We are business only, and haven't seen a single 411 call in years. My friends who work at business providers report the same.
Sorry, this doesn't help you, but I'm just curious. I put 411 pretty close to fax in uselessness.
On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com> wrote:
My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated.
--Jared Ball ------------------------------ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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Hello, My company is a business provider, and looking at our 2017 stats we average nearly 300 calls per month to directory assistance. We route 411 calls to CenturyLink or Level3. Regarding fax ? I tried to convince myself for 15 years that it was a dead technology, but after finally giving in and lighting a fax product less than 18 months ago we?re processing hundreds of thousands of pages per month and growing. There?s a lot of inertia to be overcome before either dies, though I?d expect 411 to succumb to Google long before people give up the convenience of simply faxing a document instead of scanning and emailing. Regards, Ken Mix From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Monday, July 24, 2017 13:41 To: voiceops at voiceops.org Subject: Re: [VoiceOps] 411 provider recommendations Are you a residential provider? We are business only, and haven't seen a single 411 call in years. My friends who work at business providers report the same. Sorry, this doesn't help you, but I'm just curious. I put 411 pretty close to fax in uselessness. On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com<mailto:Jared.Ball at cdk.com>> wrote: My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated. --Jared Ball ________________________________ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
That?s funny. We are 100 percent business only. Our customers are primarily automotive dealerships (Cars, Trucks, SUVs, Farm Equipment, Jet skis, etc.). We did a report and we do see hundreds of 411 calls per month. Our customers are intelligent business people and often very successful. Many of them are just not tech savvy though. I cannot make them care about this. We cannot dictate that they use a search engine to find a telephone number. I imagine that I could play and IVR message telling them how to use their smartphone or computer to find a telephone number. I don?t think that would go over very well. I?d rather charge them the 1 or 2 dollars and move on. BTW ? We still have a substantial portion of our customer base using fax. I am sure that this makes Alex and others cringe. Feel free to jump on the bandwagon and bash Fax, 411 and whatever other technology you might dislike. I have my favorites too (frame-relay, any windows phone, Myspace, etc.). We?ll continue to do reports and retire these services when it no longer makes sense for us. At this point they are still viable for our customer base. I am not one bit offended and find the debate insightful, educational and sometimes even entertaining. --Jared From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com> Date: Monday, July 24, 2017 at 12:41 PM To: "voiceops at voiceops.org" <voiceops at voiceops.org> Subject: Re: [VoiceOps] 411 provider recommendations Are you a residential provider? We are business only, and haven't seen a single 411 call in years. My friends who work at business providers report the same. Sorry, this doesn't help you, but I'm just curious. I put 411 pretty close to fax in uselessness. On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com<mailto:Jared.Ball at cdk.com>> wrote: My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated. --Jared Ball ________________________________ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=jySYuR6eMC8QV4OSFJ9QjB8IqDM3pNYE6owt4BX1R3s&m=mN5S5_66aq4KLBnZ_iI_1BtNJOc4qOZLjptJtof6XHk&s=PtoovrwImsQtM8iRDI2ySUBqvj83boIdtRLHr0N-p8Q&e=>
Our provider is NDA, National Directory Service and people still use. Mark Timm Switch Translations Engineer Aureon Technology 7760 Office Plaza Drive South West Des Moines , IA 50266 Mark.Timm at aureon.com 515-830-0478 www.aureon.com This message contains confidential information and is intended only for the intended recipients. If you are not an intended recipient you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Ball, Jared Sent: Monday, July 24, 2017 3:25 PM To: Carlos Alvarez <caalvarez at gmail.com>; voiceops at voiceops.org Subject: Re: [VoiceOps] 411 provider recommendations That?s funny. We are 100 percent business only. Our customers are primarily automotive dealerships (Cars, Trucks, SUVs, Farm Equipment, Jet skis, etc.). We did a report and we do see hundreds of 411 calls per month. Our customers are intelligent business people and often very successful. Many of them are just not tech savvy though. I cannot make them care about this. We cannot dictate that they use a search engine to find a telephone number. I imagine that I could play and IVR message telling them how to use their smartphone or computer to find a telephone number. I don?t think that would go over very well. I?d rather charge them the 1 or 2 dollars and move on. BTW ? We still have a substantial portion of our customer base using fax. I am sure that this makes Alex and others cringe. Feel free to jump on the bandwagon and bash Fax, 411 and whatever other technology you might dislike. I have my favorites too (frame-relay, any windows phone, Myspace, etc.). We?ll continue to do reports and retire these services when it no longer makes sense for us. At this point they are still viable for our customer base. I am not one bit offended and find the debate insightful, educational and sometimes even entertaining. --Jared From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> Date: Monday, July 24, 2017 at 12:41 PM To: "voiceops at voiceops.org<mailto:voiceops at voiceops.org>" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Subject: Re: [VoiceOps] 411 provider recommendations Are you a residential provider? We are business only, and haven't seen a single 411 call in years. My friends who work at business providers report the same. Sorry, this doesn't help you, but I'm just curious. I put 411 pretty close to fax in uselessness. On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com<mailto:Jared.Ball at cdk.com>> wrote: My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated. --Jared Ball ________________________________ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=jySYuR6eMC8QV4OSFJ9QjB8IqDM3pNYE6owt4BX1R3s&m=mN5S5_66aq4KLBnZ_iI_1BtNJOc4qOZLjptJtof6XHk&s=PtoovrwImsQtM8iRDI2ySUBqvj83boIdtRLHr0N-p8Q&e=>
We have our clients fax over their 411 requests and then we fax the number back to them, using 8-bit encryption... On Jul 24, 2017 4:25 PM, "Ball, Jared" <Jared.Ball at cdk.com> wrote: That?s funny. We are 100 percent business only. Our customers are primarily automotive dealerships (Cars, Trucks, SUVs, Farm Equipment, Jet skis, etc.). We did a report and we do see hundreds of 411 calls per month. Our customers are intelligent business people and often very successful. Many of them are just not tech savvy though. I cannot make them care about this. We cannot dictate that they use a search engine to find a telephone number. I imagine that I could play and IVR message telling them how to use their smartphone or computer to find a telephone number. I don?t think that would go over very well. I?d rather charge them the 1 or 2 dollars and move on. BTW ? We still have a substantial portion of our customer base using fax. I am sure that this makes Alex and others cringe. Feel free to jump on the bandwagon and bash Fax, 411 and whatever other technology you might dislike. I have my favorites too (frame-relay, any windows phone, Myspace, etc.). We?ll continue to do reports and retire these services when it no longer makes sense for us. At this point they are still viable for our customer base. I am not one bit offended and find the debate insightful, educational and sometimes even entertaining. --Jared From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com> Date: Monday, July 24, 2017 at 12:41 PM To: "voiceops at voiceops.org" <voiceops at voiceops.org> Subject: Re: [VoiceOps] 411 provider recommendations Are you a residential provider? We are business only, and haven't seen a single 411 call in years. My friends who work at business providers report the same. Sorry, this doesn't help you, but I'm just curious. I put 411 pretty close to fax in uselessness. On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com<mailto:Jared.Ball at cdk.com>> wrote: My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated. --Jared Ball ________________________________ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=jySYuR6eMC8QV4OSFJ9QjB8IqDM3pNYE6owt4BX1R3s&m=mN5S5_66aq4KLBnZ_iI_1BtNJOc4qOZLjptJtof6XHk&s=PtoovrwImsQtM8iRDI2ySUBqvj83boIdtRLHr0N-p8Q&e=>
LOL, best post in the thread! Thanks for everyone who shared their customer types/usage. This is one of very few places I get to see what my colleagues are doing, since I rarely go to conferences and the like any more. On Mon, Jul 24, 2017 at 1:55 PM, Alexander Lopez <alex.lopez at opsys.com> wrote:
We have our clients fax over their 411 requests and then we fax the number back to them, using 8-bit encryption... On Jul 24, 2017 4:25 PM, "Ball, Jared" <Jared.Ball at cdk.com> wrote:
That?s funny. We are 100 percent business only. Our customers are primarily automotive dealerships (Cars, Trucks, SUVs, Farm Equipment, Jet skis, etc.). We did a report and we do see hundreds of 411 calls per month. Our customers are intelligent business people and often very successful. Many of them are just not tech savvy though. I cannot make them care about this. We cannot dictate that they use a search engine to find a telephone number. I imagine that I could play and IVR message telling them how to use their smartphone or computer to find a telephone number. I don?t think that would go over very well. I?d rather charge them the 1 or 2 dollars and move on.
BTW ? We still have a substantial portion of our customer base using fax. I am sure that this makes Alex and others cringe. Feel free to jump on the bandwagon and bash Fax, 411 and whatever other technology you might dislike. I have my favorites too (frame-relay, any windows phone, Myspace, etc.). We?ll continue to do reports and retire these services when it no longer makes sense for us. At this point they are still viable for our customer base. I am not one bit offended and find the debate insightful, educational and sometimes even entertaining.
--Jared
*From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com> *Date: *Monday, July 24, 2017 at 12:41 PM *To: *"voiceops at voiceops.org" <voiceops at voiceops.org> *Subject: *Re: [VoiceOps] 411 provider recommendations
Are you a residential provider? We are business only, and haven't seen a single 411 call in years. My friends who work at business providers report the same.
Sorry, this doesn't help you, but I'm just curious. I put 411 pretty close to fax in uselessness.
On Mon, Jul 24, 2017 at 10:21 AM, Ball, Jared <Jared.Ball at cdk.com> wrote:
My company has had a long-term relationship with a 411 provider for about 10 years. We have never really had any problems. We received a letter about them no longer offering this service and transitioning us to another vendor. Can I get some recommendations on 411 providers? I might ask our caller-id-name provider if they have a 411 service. Any recommendations on providers that have had no problems for 5+ years would be appreciated.
--Jared Ball ------------------------------
This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.
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participants (10)
-
abalashov＠evaristesys.com -
alex.lopez＠opsys.com -
anakaoka＠trinet-hi.com -
caalvarez＠gmail.com -
fred＠palner.com -
Jared.Ball＠cdk.com -
ken.mix＠clearfly.net -
Mark.Timm＠aureon.com -
matthewb＠aitech.net -
michael＠englehorn.com