New reg: FCC-13-135
Hello everyone, Where are you folks at regarding the reporting requirements and prohibition on "false audible ringing" in this new reg? Happy New Year! David This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.
It makes me wonder if there is a forgotten about tone that should be played while things are occurring but not ringing. Silence just makes me think something is wrong, and if ringing is illegal, what do we play to indicate to the caller that "Hey, we're working here, we know what you dialed, and we're trying to make it happen, but it isn't getting through yet, hold on." Who knows if there is a standards-based tone or sound you play to indicate progress but not completion to ringing? Beckman On Thu, 2 Jan 2014, Hiers, David wrote:
Where are you folks at regarding the reporting requirements and prohibition on "false audible ringing" in this new reg?
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
If PDD is *that* long, it's too long. Frank -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter Beckman Sent: Saturday, January 04, 2014 8:04 PM To: Hiers, David Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] New reg: FCC-13-135 It makes me wonder if there is a forgotten about tone that should be played while things are occurring but not ringing. Silence just makes me think something is wrong, and if ringing is illegal, what do we play to indicate to the caller that "Hey, we're working here, we know what you dialed, and we're trying to make it happen, but it isn't getting through yet, hold on." Who knows if there is a standards-based tone or sound you play to indicate progress but not completion to ringing? Beckman On Thu, 2 Jan 2014, Hiers, David wrote:
Where are you folks at regarding the reporting requirements and prohibition on "false audible ringing" in this new reg?
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
Are you playing a tone today prior to ring back? ?Other than off-hook comfort noise, what else is there that would reassure the caller? On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <frnkblk at iname.com> wrote:
If PDD is *that* long, it's too long. Frank -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter Beckman Sent: Saturday, January 04, 2014 8:04 PM To: Hiers, David Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] New reg: FCC-13-135 It makes me wonder if there is a forgotten about tone that should be played while things are occurring but not ringing. Silence just makes me think something is wrong, and if ringing is illegal, what do we play to indicate to the caller that "Hey, we're working here, we know what you dialed, and we're trying to make it happen, but it isn't getting through yet, hold on." Who knows if there is a standards-based tone or sound you play to indicate progress but not completion to ringing? Beckman On Thu, 2 Jan 2014, Hiers, David wrote:
Where are you folks at regarding the reporting requirements and prohibition on "false audible ringing" in this new reg?
Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
We are not playing any extra tones. Completing the call in a timely fashion reassures the caller. Frank From: Andrew Melton [mailto:amelton at gmail.com] Sent: Sunday, January 05, 2014 6:20 PM To: Frank Bulk Cc: voiceops at voiceops.org; Peter Beckman Subject: Re: [VoiceOps] New reg: FCC-13-135 Are you playing a tone today prior to ring back? Other than off-hook comfort noise, what else is there that would reassure the caller? On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <frnkblk at iname.com <mailto:frnkblk at iname.com> > wrote: If PDD is *that* long, it's too long. Frank -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter Beckman Sent: Saturday, January 04, 2014 8:04 PM To: Hiers, David Cc: voiceops at voiceops.org <mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] New reg: FCC-13-135 It makes me wonder if there is a forgotten about tone that should be played while things are occurring but not ringing. Silence just makes me think something is wrong, and if ringing is illegal, what do we play to indicate to the caller that "Hey, we're working here, we know what you dialed, and we're trying to make it happen, but it isn't getting through yet, hold on." Who knows if there is a standards-based tone or sound you play to indicate progress but not completion to ringing? Beckman On Thu, 2 Jan 2014, Hiers, David wrote:
Where are you folks at regarding the reporting requirements and prohibition on "false audible ringing" in this new reg?
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com <mailto:beckman at angryox.com> http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
On 1/5/14 4:19 PM, Andrew Melton wrote:
Are you playing a tone today prior to ring back? Other than off-hook comfort noise, what else is there that would reassure the caller?
The clunk-kathunk of a 5XB tandem followed by a burst of muted MF tones, hollow-sounding comfort noise with a faint 2600 hertz in the background and the occasional brrraaaap of a step connector always used to work for long PDD but you just don't hear it any more. Today's callers demand instant gratification, they have no patience at all. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV
On Sun, 5 Jan 2014, Andrew Melton wrote:
Are you playing a tone today prior to ring back? ?Other than off-hook comfort noise, what else is there that would reassure the caller?
That's what I'm asking. Is there a standard tone to play while the carrier is waiting for a connect? Sometimes it takes a second, and even that one second of silence after the caller places the call makes them think something is broken, or get dissatisfied with the service.
On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <frnkblk at iname.com> wrote:
If PDD is *that* long, it's too long. Frank -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter Beckman Sent: Saturday, January 04, 2014 8:04 PM To: Hiers, David Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] New reg: FCC-13-135 It makes me wonder if there is a forgotten about tone that should be played while things are occurring but not ringing. Silence just makes me think something is wrong, and if ringing is illegal, what do we play to indicate to the caller that "Hey, we're working here, we know what you dialed, and we're trying to make it happen, but it isn't getting through yet, hold on." Who knows if there is a standards-based tone or sound you play to indicate progress but not completion to ringing? Beckman On Thu, 2 Jan 2014, Hiers, David wrote:
Where are you folks at regarding the reporting requirements and prohibition on "false audible ringing" in this new reg?
Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
There should be some sidetone, and there's always CNG (http://en.wikipedia.org/wiki/Comfort_noise). Frank -----Original Message----- From: Peter Beckman [mailto:beckman at angryox.com] Sent: Sunday, January 05, 2014 8:33 PM To: Andrew Melton Cc: Frank Bulk; voiceops at voiceops.org Subject: Re: [VoiceOps] New reg: FCC-13-135 On Sun, 5 Jan 2014, Andrew Melton wrote:
Are you playing a tone today prior to ring back? Other than off-hook comfort noise, what else is there that would reassure the caller?
That's what I'm asking. Is there a standard tone to play while the carrier is waiting for a connect? Sometimes it takes a second, and even that one second of silence after the caller places the call makes them think something is broken, or get dissatisfied with the service.
On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <frnkblk at iname.com> wrote:
If PDD is *that* long, it's too long. Frank -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter Beckman Sent: Saturday, January 04, 2014 8:04 PM To: Hiers, David Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] New reg: FCC-13-135 It makes me wonder if there is a forgotten about tone that should be played while things are occurring but not ringing. Silence just makes me think something is wrong, and if ringing is illegal, what do we play to indicate to the caller that "Hey, we're working here, we know what you dialed, and we're trying to make it happen, but it isn't getting through yet, hold on." Who knows if there is a standards-based tone or sound you play to indicate progress but not completion to ringing? Beckman On Thu, 2 Jan 2014, Hiers, David wrote:
Where are you folks at regarding the reporting requirements and prohibition on "false audible ringing" in this new reg?
Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ --------------------------------------------------------------------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
On Sun, Jan 5, 2014 at 8:32 PM, Peter Beckman <beckman at angryox.com> wrote:
That's what I'm asking. Is there a standard tone to play while the carrier is waiting for a connect? Sometimes it takes a second, and even that one second of silence after the caller places the call makes them think something is broken, or get dissatisfied with the service.
I would say either 1 second of 'comfort noise', or stretch the dialtone out an additional second. However, you should strive to eliminate such delays. If there is a delay of 1 or 2 whole seconds, or worse, before the remote switch is ringing, something seems quite wrong. Playing any tone other than "RING" is going to likely be an unfamiliar tone or out of place tone and cause even more confusion or error reports than 1 second of silence. Although one might look at the possibility of a modified 'ringback' tone, that sounds distinctive: it would seem to be equally disallowed by the new rules, for telcos.
-- -JH
We used to have some high PDD it was our own fault. We worked around by using a recording "company x is placing your call" it sounds quick but it worked and we received very few complaints. Tony On Sun, Jan 5, 2014 at 6:55 PM, Jimmy Hess <mysidia at gmail.com> wrote:
On Sun, Jan 5, 2014 at 8:32 PM, Peter Beckman <beckman at angryox.com> wrote:
That's what I'm asking. Is there a standard tone to play while the carrier is waiting for a connect? Sometimes it takes a second, and even that one second of silence after the caller places the call makes them think something is broken, or get dissatisfied with the service.
I would say either 1 second of 'comfort noise', or stretch the dialtone out an additional second.
However, you should strive to eliminate such delays. If there is a delay of 1 or 2 whole seconds, or worse, before the remote switch is ringing, something seems quite wrong.
Playing any tone other than "RING" is going to likely be an unfamiliar tone or out of place tone and cause even more confusion or error reports than 1 second of silence.
Although one might look at the possibility of a modified 'ringback' tone, that sounds distinctive: it would seem to be equally disallowed by the new rules, for telcos.
-- -JH
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----- Original Message -----
From: "Tony" <pasq77 at gmail.com>
We used to have some high PDD it was our own fault. We worked around by using a recording "company x is placing your call" it sounds quick but it worked and we received very few complaints.
If anybody thinks it would be useful, I'd be happy to go back and clip that bit of a computer saying "Working..." out of an old Star Trek episode... Cheers, -- jra -- Jay R. Ashworth Baylink jra at baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA #natog +1 727 647 1274
I would strongly discourage anyone from seriously pursuing this idea of a supplemental tone. On Mon, Jan 6, 2014 at 7:20 PM, Jay Ashworth <jra at baylink.com> wrote:
----- Original Message -----
From: "Tony" <pasq77 at gmail.com> We used to have some high PDD it was our own fault. We worked around by using a recording "company x is placing your call" it sounds quick but it worked and we received very few complaints. If anybody thinks it would be useful, I'd be happy to go back and clip that bit of a computer saying "Working..." out of an old Star Trek episode... Cheers, -- jra -- Jay R. Ashworth Baylink jra at baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA #natog +1 727 647 1274
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Why not? We have comfort announcements for FMFM! Why not long PDD?
On Jan 6, 2014, at 21:42, "Andrew Melton" <amelton at gmail.com> wrote:
I would strongly discourage anyone from seriously pursuing this idea of a supplemental tone.
On Mon, Jan 6, 2014 at 7:20 PM, Jay Ashworth <jra at baylink.com> wrote: ----- Original Message -----
From: "Tony" <pasq77 at gmail.com>
We used to have some high PDD it was our own fault. We worked around by using a recording "company x is placing your call" it sounds quick but it worked and we received very few complaints.
If anybody thinks it would be useful, I'd be happy to go back and clip that bit of a computer saying "Working..." out of an old Star Trek episode...
Cheers, -- jra -- Jay R. Ashworth Baylink jra at baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA #natog +1 727 647 1274 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Conceptually I like the idea but as someone stated it would be unfamiliar to the caller and likely cause more tickets than the PDD tickets, at least in the short run. Would've been a nice addition to the standard but probably not worth it now. Too hard to change user behavior/expectations. On Jan 6, 2014, at 11:45 PM, Anthony Orlando <avorlando at yahoo.com> wrote: Why not? We have comfort announcements for FMFM! Why not long PDD?
On Jan 6, 2014, at 21:42, "Andrew Melton" <amelton at gmail.com> wrote:
I would strongly discourage anyone from seriously pursuing this idea of a supplemental tone.
On Mon, Jan 6, 2014 at 7:20 PM, Jay Ashworth <jra at baylink.com> wrote: ----- Original Message -----
From: "Tony" <pasq77 at gmail.com>
We used to have some high PDD it was our own fault. We worked around by using a recording "company x is placing your call" it sounds quick but it worked and we received very few complaints.
If anybody thinks it would be useful, I'd be happy to go back and clip that bit of a computer saying "Working..." out of an old Star Trek episode...
Cheers, -- jra -- Jay R. Ashworth Baylink jra at baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA #natog +1 727 647 1274 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (10)
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amelton＠gmail.com -
avorlando＠yahoo.com -
beckman＠angryox.com -
David.Hiers＠adp.com -
frnkblk＠iname.com -
jay＠west.net -
jra＠baylink.com -
mysidia＠gmail.com -
pasq77＠gmail.com -
peeip989＠gmail.com