We have been trying to get Level 3 to send us a report of all TNs on our account. We would need the TN, the TN type (inbound/two way), and BTN on our account. They claim they can't do that. Has anyone gotten a report from Level 3 with this information? Of so what are the magic words to say? Our sales rep has been less than successful in getting us this information.
Hello Eric, Have you tried submitting a simple CSR for the account? This is typically the type of information we see returned from carriers in response to a CSR request; though I have never personally issued one to Level3. Best of luck, Joe Cygnus Communications 81 N. Chicago St. Suite 202 Joliet IL, 60432 815.680.5686 x206 Business Internet & Phone Services On 24.05.2012 13:40, Eric Wieling wrote:
We have been trying to get Level 3 to send us a report of all TNs on our account. We would need the TN, the TN type (inbound/two way), and BTN on our account. They claim they can't do that. Has anyone gotten a report from Level 3 with this information? Of so what are the magic words to say?
Our sales rep has been less than successful in getting us this information.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--
An interesting idea. We normally only request CSRs when we are porting TNs in. -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Joe Fratantoni Sent: Thursday, May 24, 2012 2:46 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Level 3 TN Inventory Hello Eric, Have you tried submitting a simple CSR for the account? This is typically the type of information we see returned from carriers in response to a CSR request; though I have never personally issued one to Level3. Best of luck, Joe Cygnus Communications 81 N. Chicago St. Suite 202 Joliet IL, 60432 815.680.5686 x206 Business Internet & Phone Services On 24.05.2012 13:40, Eric Wieling wrote:
We have been trying to get Level 3 to send us a report of all TNs on our account. We would need the TN, the TN type (inbound/two way), and BTN on our account. They claim they can't do that. Has anyone gotten a report from Level 3 with this information? Of so what are the magic words to say?
Our sales rep has been less than successful in getting us this information.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On 5/24/2012 2:40 PM, Eric Wieling wrote:
We have been trying to get Level 3 to send us a report of all TNs on our account. We would need the TN, the TN type (inbound/two way), and BTN on our account. They claim they can't do that. Has anyone gotten a report from Level 3 with this information? Of so what are the magic words to say?
Our sales rep has been less than successful in getting us this information.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
You can get this from the Level3 Portal. When you sign in click on Reports/Voice/Inventory Phonebook -- =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+ J. Oquendo SGFA, SGFE, C|EH, CNDA, CHFI, OSCP, CPT, RWSP, GREM "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." - Warren Buffett 42B0 5A53 6505 6638 44BB 3943 2BF7 D83F 210A 95AF http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x2BF7D83F210A95AF
On Thu, May 24, 2012 at 1:40 PM, Eric Wieling <EWieling at nyigc.com> wrote:
We have been trying to get Level 3 to send us a report of all TNs on our account. ?We would need the TN, the TN type (inbound/two way), and BTN on our account. ? They claim they can't do that. ? Has anyone gotten a report from Level 3 with this information? ? Of so what are the magic words to say?
Our sales rep has been less than successful in getting us this information.
In addition to the CSR idea... you might try to obtain it via billing dispute of your charges for TNs. In order to settle the dispute, such a list would need to exist... -jbn
Eric, Do you have an FTP account for the CDR records? In the same FTP server, under the respective product code is a folder called phbk which has a csv file generated daily with all of your TN;s in it. At least thats how I get reports on my TN Inventory, so I know it can be done. On 05/24/2012 11:40 AM, Eric Wieling wrote:
We have been trying to get Level 3 to send us a report of all TNs on our account. We would need the TN, the TN type (inbound/two way), and BTN on our account. They claim they can't do that. Has anyone gotten a report from Level 3 with this information? Of so what are the magic words to say?
Our sales rep has been less than successful in getting us this information.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Eric, I believe that the BTN is the TN itself with Level3. Good luck. On Thu, May 24, 2012 at 5:08 PM, Ryan Delgrosso <ryandelgrosso at gmail.com> wrote:
Eric, Do you have an FTP account for the CDR records? In the same FTP server, under the respective product code is a folder called phbk which has a csv file generated daily with all of your TN;s in it.
At least thats how I get reports on my TN Inventory, so I know it can be done.
On 05/24/2012 11:40 AM, Eric Wieling wrote:
We have been trying to get Level 3 to send us a report of all TNs on our account. ?We would need the TN, the TN type (inbound/two way), and BTN on our account. ? They claim they can't do that. ? Has anyone gotten a report from Level 3 with this information? ? Of so what are the magic words to say?
Our sales rep has been less than successful in getting us this information.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (6)
-
EWieling＠nyigc.com -
jfratantoni＠cygnustel.com -
joquendo＠e-fensive.net -
justin＠ejtown.org -
orenyny＠gmail.com -
ryandelgrosso＠gmail.com