When we have a customer who is not happy with our Music on Hold options, one of our solutions involves dropping an ATA onsite (Cisco/Linksys running the Streaming Audio Service) that the customer connects their own audio source into. This ATA registers to our system and when presented a call goes off-hook and plays music. These ATAs are limited to 10 simultaneous calls. We are currently looking for a solution like this that would handle say 50+ calls. I've looked around and so far have not found anything. I realize we could theoretically do this with an Asterisk server but we're ideally looking for a product that's already baked instead of developing one. Any ideas? ADAM BAIRD | SR. VOICE ENGINEER Anywhere (480) 289-7476 | Fax (480) 289-7477 | abaird at telesphere.com<mailto:abaird at telesphere.com> Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258<http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%2025...> [cid:image001.jpg at 01CD425E.E81742D0]<mailto:features at telesphere.com> [cid:image002.jpg at 01CD425E.E81742D0]<http://www.telesphere.com/> [cid:image003.png at 01CD425E.E81742D0]<http://www.facebook.com/telesphere> [cid:image004.png at 01CD425E.E81742D0]<http://www.twitter.com/telesphere> [cid:image005.png at 01CD425E.E81742D0]<http://www.linkedin.com/companies/telesphere> [cid:image006.png at 01CD425E.E81742D0]<http://www.youtube.com/user/telesphere> This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Telesphere.
On Mon, Jun 4, 2012 at 2:32 PM, Adam Baird <abaird at telesphere.com> wrote:
**
We are currently looking for a solution like this that would handle say 50+ calls. I?ve looked around and so far have not found anything. I realize we could theoretically do this with an Asterisk server but we?re ideally looking for a product that?s already baked instead of developing one.****
**
So you can't load custom MOH files on your platform? How about an Asterisk server such as AsteriskNOW and the customer just loads their MP3 files on it? -- Carlos Alvarez TelEvolve 602-889-3003
We can load custom MP3 files. But the usual request comes from people who want to connect a live stream (http stream or simple radio). -Adam ADAM BAIRD | SR. VOICE ENGINEER Anywhere (480) 289-7476 | Fax (480) 289-7477 | abaird at telesphere.com<mailto:abaird at telesphere.com> Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258<http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%2025...> [cid:image001.jpg at 01CD4267.663E8350]<mailto:features at telesphere.com> From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Monday, June 04, 2012 3:23 PM To: VoiceOps at voiceops.org Subject: Re: [VoiceOps] MOH server On Mon, Jun 4, 2012 at 2:32 PM, Adam Baird <abaird at telesphere.com<mailto:abaird at telesphere.com>> wrote: We are currently looking for a solution like this that would handle say 50+ calls. I've looked around and so far have not found anything. I realize we could theoretically do this with an Asterisk server but we're ideally looking for a product that's already baked instead of developing one. So you can't load custom MOH files on your platform? How about an Asterisk server such as AsteriskNOW and the customer just loads their MP3 files on it? -- Carlos Alvarez TelEvolve 602-889-3003
Having worked for a MOH production company made me a stickler so I am compelled to say that any rebroadcast of unlicensed audio (radio, streaming, CD, MP3, etc.) is illegal and at a minimum opens up the company using the audio for liability and perhaps the service provider as well. Granted most people will never have an issue but BMI and ASCAP do pursue violators and file suits and there have been cases in the several hundred thousand dollar range filed against relatively small defendants. Rob From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Adam Baird Sent: Monday, June 04, 2012 6:34 PM To: Carlos Alvarez; VoiceOps at voiceops.org Subject: Re: [VoiceOps] MOH server We can load custom MP3 files. But the usual request comes from people who want to connect a live stream (http stream or simple radio). -Adam ADAM BAIRD | SR. VOICE ENGINEER Anywhere (480) 289-7476 | Fax (480) 289-7477 | abaird at telesphere.com<mailto:abaird at telesphere.com> Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258<http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%2025...> [cid:image001.jpg at 01CD43C7.90C20640]<mailto:features at telesphere.com> From: voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Monday, June 04, 2012 3:23 PM To: VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> Subject: Re: [VoiceOps] MOH server On Mon, Jun 4, 2012 at 2:32 PM, Adam Baird <abaird at telesphere.com<mailto:abaird at telesphere.com>> wrote: We are currently looking for a solution like this that would handle say 50+ calls. I've looked around and so far have not found anything. I realize we could theoretically do this with an Asterisk server but we're ideally looking for a product that's already baked instead of developing one. So you can't load custom MOH files on your platform? How about an Asterisk server such as AsteriskNOW and the customer just loads their MP3 files on it? -- Carlos Alvarez TelEvolve 602-889-3003
Hi Adam, I don't know what is the limit on simultaneous calls for this device, but it might be worth checking out. http://www.pikatechnologies.com/english/View.asp?x=1150 Brad Anouar | Anywhere (310) 360-2028 | Corporate (800) 942-4700 | www.broadcore.com<http://www.broadcore.com/> Director - Systems Engineering [cid:image001.png at 01CA9DBA.5F680190] 5933 West Century blvd, Suite 100 Los Angeles, CA 90045 From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Adam Baird Sent: Monday, June 04, 2012 2:33 PM To: VoiceOps at voiceops.org Subject: [VoiceOps] MOH server When we have a customer who is not happy with our Music on Hold options, one of our solutions involves dropping an ATA onsite (Cisco/Linksys running the Streaming Audio Service) that the customer connects their own audio source into. This ATA registers to our system and when presented a call goes off-hook and plays music. These ATAs are limited to 10 simultaneous calls. We are currently looking for a solution like this that would handle say 50+ calls. I've looked around and so far have not found anything. I realize we could theoretically do this with an Asterisk server but we're ideally looking for a product that's already baked instead of developing one. Any ideas? ADAM BAIRD | SR. VOICE ENGINEER Anywhere (480) 289-7476 | Fax (480) 289-7477 | abaird at telesphere.com<mailto:abaird at telesphere.com> Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258<http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%2025...> [cid:image008.jpg at 01CD4265.431BD500]<mailto:features at telesphere.com> [www.telesphere.com]<http://www.telesphere.com/> [Facebook]<http://www.facebook.com/telesphere> [Twitter]<http://www.twitter.com/telesphere> [LinkedIn]<http://www.linkedin.com/companies/telesphere> [YouTube]<http://www.youtube.com/user/telesphere> This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Telesphere.
HI Brad... they do 24. We use these for other purposes and I did already check them out. Thanks -Adam ADAM BAIRD | SR. VOICE ENGINEER Anywhere (480) 289-7476 | Fax (480) 289-7477 | abaird at telesphere.com<mailto:abaird at telesphere.com> Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258<http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%2025...> [cid:image001.jpg at 01CD4267.412CC450]<mailto:features at telesphere.com> From: Brad Anouar [mailto:Brad at broadcore.com] Sent: Monday, June 04, 2012 3:29 PM To: Adam Baird; VoiceOps at voiceops.org Subject: RE: MOH server Hi Adam, I don't know what is the limit on simultaneous calls for this device, but it might be worth checking out. http://www.pikatechnologies.com/english/View.asp?x=1150 Brad Anouar | Anywhere (310) 360-2028 | Corporate (800) 942-4700 | www.broadcore.com<http://www.broadcore.com/> Director - Systems Engineering [cid:image002.png at 01CD4267.412CC450] 5933 West Century blvd, Suite 100 Los Angeles, CA 90045 From: voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org] On Behalf Of Adam Baird Sent: Monday, June 04, 2012 2:33 PM To: VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> Subject: [VoiceOps] MOH server When we have a customer who is not happy with our Music on Hold options, one of our solutions involves dropping an ATA onsite (Cisco/Linksys running the Streaming Audio Service) that the customer connects their own audio source into. This ATA registers to our system and when presented a call goes off-hook and plays music. These ATAs are limited to 10 simultaneous calls. We are currently looking for a solution like this that would handle say 50+ calls. I've looked around and so far have not found anything. I realize we could theoretically do this with an Asterisk server but we're ideally looking for a product that's already baked instead of developing one. Any ideas? ADAM BAIRD | SR. VOICE ENGINEER Anywhere (480) 289-7476 | Fax (480) 289-7477 | abaird at telesphere.com<mailto:abaird at telesphere.com> Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258<http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%2025...> [cid:image001.jpg at 01CD4267.412CC450]<mailto:features at telesphere.com> [cid:image003.jpg at 01CD4267.412CC450]<http://www.telesphere.com/> [cid:image004.png at 01CD4267.412CC450]<http://www.facebook.com/telesphere> [cid:image005.png at 01CD4267.412CC450]<http://www.twitter.com/telesphere> [cid:image006.png at 01CD4267.412CC450]<http://www.linkedin.com/companies/telesphere> [cid:image007.png at 01CD4267.412CC450]<http://www.youtube.com/user/telesphere> This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Telesphere.
+1 on asterisk Carlos Alcantar Race Communications / Race Team Member 101 Haskins Way, So. San Francisco, CA. 94080 Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com From: Brad Anouar <Brad at broadcore.com<mailto:Brad at broadcore.com>> Date: Mon, 4 Jun 2012 22:28:47 +0000 To: Adam Baird <abaird at telesphere.com<mailto:abaird at telesphere.com>>, VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Subject: Re: [VoiceOps] MOH server Hi Adam, I don?t know what is the limit on simultaneous calls for this device, but it might be worth checking out. http://www.pikatechnologies.com/english/View.asp?x=1150 Brad Anouar | Anywhere (310) 360-2028 | Corporate (800) 942-4700 | www.broadcore.com<http://www.broadcore.com/> Director - Systems Engineering [cid:image001.png at 01CA9DBA.5F680190] 5933 West Century blvd, Suite 100 Los Angeles, CA 90045 From: voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org] On Behalf Of Adam Baird Sent: Monday, June 04, 2012 2:33 PM To: VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> Subject: [VoiceOps] MOH server When we have a customer who is not happy with our Music on Hold options, one of our solutions involves dropping an ATA onsite (Cisco/Linksys running the Streaming Audio Service) that the customer connects their own audio source into. This ATA registers to our system and when presented a call goes off-hook and plays music. These ATAs are limited to 10 simultaneous calls. We are currently looking for a solution like this that would handle say 50+ calls. I?ve looked around and so far have not found anything. I realize we could theoretically do this with an Asterisk server but we?re ideally looking for a product that?s already baked instead of developing one. Any ideas? ADAM BAIRD | SR. VOICE ENGINEER Anywhere (480) 289-7476 | Fax (480) 289-7477 | abaird at telesphere.com<mailto:abaird at telesphere.com> Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258<http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%2025...> [cid:image008.jpg at 01CD4265.431BD500]<mailto:features at telesphere.com> [www.telesphere.com]<http://www.telesphere.com/> [Facebook]<http://www.facebook.com/telesphere> [Twitter]<http://www.twitter.com/telesphere> [LinkedIn]<http://www.linkedin.com/companies/telesphere> [YouTube]<http://www.youtube.com/user/telesphere> This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Telesphere. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
Seriously. Why would you buy an appliance for such a simple task when you can ... not buy an appliance? On 06/04/2012 06:34 PM, Carlos Alcantar wrote:
+1 on asterisk
Carlos Alcantar Race Communications / Race Team Member 101 Haskins Way, So. San Francisco, CA. 94080 Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com
From: Brad Anouar <Brad at broadcore.com <mailto:Brad at broadcore.com>> Date: Mon, 4 Jun 2012 22:28:47 +0000 To: Adam Baird <abaird at telesphere.com <mailto:abaird at telesphere.com>>, VoiceOps <voiceops at voiceops.org <mailto:voiceops at voiceops.org>> Subject: Re: [VoiceOps] MOH server
Hi Adam,
I don?t know what is the limit on simultaneous calls for this device, but it might be worth checking out.
http://www.pikatechnologies.com/english/View.asp?x=1150
*Brad Anouar*****| Anywhere (310) 360-2028 | Corporate (800) 942-4700 | www.broadcore.com <http://www.broadcore.com/>
Director - Systems Engineering
cid:image001.png at 01CA9DBA.5F680190
5933 West Century blvd, Suite 100
Los Angeles, CA 90045
*From:*voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Adam Baird *Sent:* Monday, June 04, 2012 2:33 PM *To:* VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> *Subject:* [VoiceOps] MOH server
When we have a customer who is not happy with our Music on Hold options, one of our solutions involves dropping an ATA onsite (Cisco/Linksys running the Streaming Audio Service) that the customer connects their own audio source into. This ATA registers to our system and when presented a call goes off-hook and plays music. These ATAs are limited to 10 simultaneous calls.
We are currently looking for a solution like this that would handle say 50+ calls. I?ve looked around and so far have not found anything. I realize we could theoretically do this with an Asterisk server but we?re ideally looking for a product that?s already baked instead of developing one.
Any ideas?
*ADAM BAIRD* | *SR. VOICE ENGINEER* Anywhere (480) 289-7476 | Fax (480) 289-7477 | abaird at telesphere.com <mailto:abaird at telesphere.com> Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258 <http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%2025...>
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participants (6)
-
abaird＠telesphere.com -
abalashov＠evaristesys.com -
Brad＠broadcore.com -
carlos＠race.com -
carlos＠televolve.com -
RDawson＠alliedtelecom.net