Feedback request - Inteliquent
Hi All, Do any of the group members use (used) Inteliquent for termination/origination? If so, your feedback would be appreciated. Feel free to contact me directly. Thank you, -- *Brad AnouarDirector of Systems Engineering* *Email **brad.anouar at masergy.com <brad.anouar at masergy.com>* *Office *+1 310 360 2028 *www.m <http://www.masergy.com/>**asergy.com <http://www.masergy.com/>*
Brad, We are also considering them. Would love to hear the feedback. Thanks, Oren On Wed, Apr 19, 2017 at 7:42 PM, Brad Anouar <brad.anouar at masergy.com> wrote:
Hi All,
Do any of the group members use (used) Inteliquent for termination/origination? If so, your feedback would be appreciated. Feel free to contact me directly.
Thank you,
--
*Brad AnouarDirector of Systems Engineering* *Email **brad.anouar at masergy.com <brad.anouar at masergy.com>* *Office *+1 310 360 2028
*www.m <http://www.masergy.com/>**asergy.com <http://www.masergy.com/>*
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We've used Onvoy as a primary for many years. The service itself is outstanding, and I can't think of any issues they caused other than minor things like a CNAM mismatch or other minor things. NOC support is also excellent and fast, with very good prioritization of issues. As they have acquired others, and with the Intelliquent merger, things have been stable. We see new rate centers and are happy. The Onvoy ordering portal... UGH. That's the most horrifying piece of crap on the planet. I had to write our own internal docs for our people to be able to use it. There is absolutely nothing intuitive about it, ever. We don't process a whole lot of ports and orders, so our port/order person has to use our how-to every time (weekly maybe). It's just that bad. They've blown us off on giving us API access for years. There's always a new API soon, or we'll talk soon, etc... Our original sales rep is gone, and our new one has yet to respond to one e-mail I have sent him. We're playing with thinQ right now. Prices are pretty competitive, and the portal is excellent. My sales contact, who I've known for years, is responsive, friendly, and helpful. Interop went well and I've enjoyed working with everyone I've talked to. In fact today I've spent the day beating their portal, doing orders and ports, etc. Totally happy with the experience. We will soon have a rating/LCR/etc system in place (CSRP) and that will give us more visibility into how prices compare at the micro level. But just glancing, thinQ seems to compete OK with Onvoy on prices (although Onvoy is one of their top ULCs). On Wed, Apr 19, 2017 at 4:42 PM, Brad Anouar <brad.anouar at masergy.com> wrote:
Hi All,
Do any of the group members use (used) Inteliquent for termination/origination? If so, your feedback would be appreciated. Feel free to contact me directly.
Thank you,
--
*Brad AnouarDirector of Systems Engineering* *Email **brad.anouar at masergy.com <brad.anouar at masergy.com>* *Office *+1 310 360 2028
*www.m <http://www.masergy.com/>**asergy.com <http://www.masergy.com/>*
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Cannot agree too much on the stability with the different mergers. We just got out of a year of pain here. The billing side was just plain craziness and it took around a year to get it almost right ( still some small errors from time to time )... Slow and painful... Regarding quality now, it's all good. For the human side, they have some very good people working there with whom it's a pleasure to exchange with. Regarding their API, it's also correct and pretty complete although the async part can be a bit disturbing coming from the competitors offers... If you want a more detailed feedback, do not hesitate to ask in private, but the tl/dr is positive. On 04/19/2017 04:51 PM, Carlos Alvarez wrote:
We've used Onvoy as a primary for many years. The service itself is outstanding, and I can't think of any issues they caused other than minor things like a CNAM mismatch or other minor things. NOC support is also excellent and fast, with very good prioritization of issues. As they have acquired others, and with the Intelliquent merger, things have been stable. We see new rate centers and are happy.
The Onvoy ordering portal... UGH. That's the most horrifying piece of crap on the planet. I had to write our own internal docs for our people to be able to use it. There is absolutely nothing intuitive about it, ever. We don't process a whole lot of ports and orders, so our port/order person has to use our how-to every time (weekly maybe). It's just that bad. They've blown us off on giving us API access for years. There's always a new API soon, or we'll talk soon, etc... Our original sales rep is gone, and our new one has yet to respond to one e-mail I have sent him.
We're playing with thinQ right now. Prices are pretty competitive, and the portal is excellent. My sales contact, who I've known for years, is responsive, friendly, and helpful. Interop went well and I've enjoyed working with everyone I've talked to. In fact today I've spent the day beating their portal, doing orders and ports, etc. Totally happy with the experience.
We will soon have a rating/LCR/etc system in place (CSRP) and that will give us more visibility into how prices compare at the micro level. But just glancing, thinQ seems to compete OK with Onvoy on prices (although Onvoy is one of their top ULCs).
On Wed, Apr 19, 2017 at 4:42 PM, Brad Anouar <brad.anouar at masergy.com <mailto:brad.anouar at masergy.com>> wrote:
Hi All,
Do any of the group members use (used) Inteliquent for termination/origination? If so, your feedback would be appreciated. Feel free to contact me directly.
Thank you,
--
*Brad Anouar /Director of Systems Engineering/* *Email *_brad.anouar at masergy.com <mailto:brad.anouar at masergy.com>_ *Office *+1 310 360 2028
*www.m <http://www.masergy.com/>**asergy.com <http://www.masergy.com/>*
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether.net/mailman/listinfo/voiceops>
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We started with Inteliquent when they were Neutral Tandem. We use their local interconnection, Feature Group D originating and terminating, and AIA (on-net LD termination) products and have had minimal issues with them over the years, and they've been generally helpful with any issues we have had, though a few times we've had to apply firm but reasonable pressure to get them to look at issues they initially thought weren't theirs, but i get that with a lot of companies from time to time. -Paul
On Apr 19, 2017, at 19:42, Brad Anouar <brad.anouar at masergy.com> wrote:
Hi All,
Do any of the group members use (used) Inteliquent for termination/origination? If so, your feedback would be appreciated. Feel free to contact me directly.
Thank you,
--
Brad Anouar Director of Systems Engineering Email brad.anouar at masergy.com <mailto:brad.anouar at masergy.com> Office +1 310 360 2028 <>
www.m <http://www.masergy.com/>asergy.com <http://www.masergy.com/>_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (5)
-
brad.anouar＠masergy.com -
caalvarez＠gmail.com -
gled＠remote-shell.net -
orenyny＠gmail.com -
paul＠timmins.net