I apologize in advance for I am new to this level of voice. I'm sending calls to the local tandem and I'm getting all circuits are busy when I call a Comcast number (or one ported to Comcast). Calls to those numbers work from other places (like my cell phone). Calls to other carriers on that tandem work. How can I reach someone at Comcast to troubleshoot this? We're using the Metaswitch platform. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com
You probably need to work with your tandem provider to find out they are presenting the all circuits busy error On Jan 23, 2018, at 5:37 PM, Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: I apologize in advance for I am new to this level of voice. I'm sending calls to the local tandem and I'm getting all circuits are busy when I call a Comcast number (or one ported to Comcast). Calls to those numbers work from other places (like my cell phone). Calls to other carriers on that tandem work. How can I reach someone at Comcast to troubleshoot this? We're using the Metaswitch platform. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
I agree. Open a ticket with the tandem provider and provide such info as calling party number, called number, day/time of calls, and what happened when failed (dead air, busy signal, etc...). It is up to them to get the call delivered to comcast. You do not have any visibility if the calls are even reaching a comcast switch. Matt ________________________________ From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Matthew Crocker <matthew at corp.crocker.com> Sent: Tuesday, January 23, 2018 5:55:03 PM To: Mike Hammett Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Troubles with Comcast You probably need to work with your tandem provider to find out they are presenting the all circuits busy error On Jan 23, 2018, at 5:37 PM, Mike Hammett <voiceops at ics-il.net<mailto:voiceops at ics-il.net>> wrote: I apologize in advance for I am new to this level of voice. I'm sending calls to the local tandem and I'm getting all circuits are busy when I call a Comcast number (or one ported to Comcast). Calls to those numbers work from other places (like my cell phone). Calls to other carriers on that tandem work. How can I reach someone at Comcast to troubleshoot this? We're using the Metaswitch platform. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
Thanks Matt and Matt. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Matthew Yaklin" <myaklin at firstlight.net> To: "Matthew Crocker" <matthew at corp.crocker.com>, "Mike Hammett" <voiceops at ics-il.net> Cc: voiceops at voiceops.org Sent: Tuesday, January 23, 2018 4:58:18 PM Subject: Re: [VoiceOps] Troubles with Comcast I agree. Open a ticket with the tandem provider and provide such info as calling party number, called number, day/time of calls, and what happened when failed (dead air, busy signal, etc...). It is up to them to get the call delivered to comcast. You do not have any visibility if the calls are even reaching a comcast switch. Matt From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Matthew Crocker <matthew at corp.crocker.com> Sent: Tuesday, January 23, 2018 5:55:03 PM To: Mike Hammett Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Troubles with Comcast You probably need to work with your tandem provider to find out they are presenting the all circuits busy error On Jan 23, 2018, at 5:37 PM, Mike Hammett < voiceops at ics-il.net > wrote: I apologize in advance for I am new to this level of voice. I'm sending calls to the local tandem and I'm getting all circuits are busy when I call a Comcast number (or one ported to Comcast). Calls to those numbers work from other places (like my cell phone). Calls to other carriers on that tandem work. How can I reach someone at Comcast to troubleshoot this? We're using the Metaswitch platform. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com <blockquote> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops </blockquote>
If anyone has contact information for who to open a ticket with at Frontier, I'd appreciate it. "Contacts and Escalation Lists" isn't helping me and nor is our account manager. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Matthew Yaklin" <myaklin at firstlight.net> To: "Matthew Crocker" <matthew at corp.crocker.com>, "Mike Hammett" <voiceops at ics-il.net> Cc: voiceops at voiceops.org Sent: Tuesday, January 23, 2018 4:58:18 PM Subject: Re: [VoiceOps] Troubles with Comcast I agree. Open a ticket with the tandem provider and provide such info as calling party number, called number, day/time of calls, and what happened when failed (dead air, busy signal, etc...). It is up to them to get the call delivered to comcast. You do not have any visibility if the calls are even reaching a comcast switch. Matt From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Matthew Crocker <matthew at corp.crocker.com> Sent: Tuesday, January 23, 2018 5:55:03 PM To: Mike Hammett Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Troubles with Comcast You probably need to work with your tandem provider to find out they are presenting the all circuits busy error On Jan 23, 2018, at 5:37 PM, Mike Hammett < voiceops at ics-il.net > wrote: I apologize in advance for I am new to this level of voice. I'm sending calls to the local tandem and I'm getting all circuits are busy when I call a Comcast number (or one ported to Comcast). Calls to those numbers work from other places (like my cell phone). Calls to other carriers on that tandem work. How can I reach someone at Comcast to troubleshoot this? We're using the Metaswitch platform. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com <blockquote> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops </blockquote>
You may be able to get the correct contact from the person who is the admin for their CIC code. It is John Blimmel 303-658-7197. You'll want to put a trouble ticket in with their wholesale NOC. Mary Lou Carey BackUP Telecom Consulting 615-791-9969 On 2018-01-24 08:54 AM, Mike Hammett wrote:
If anyone has contact information for who to open a ticket with at Frontier, I'd appreciate it. "Contacts and Escalation Lists" isn't helping me and nor is our account manager.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
-------------------------
FROM: "Matthew Yaklin" <myaklin at firstlight.net> TO: "Matthew Crocker" <matthew at corp.crocker.com>, "Mike Hammett" <voiceops at ics-il.net> CC: voiceops at voiceops.org SENT: Tuesday, January 23, 2018 4:58:18 PM SUBJECT: Re: [VoiceOps] Troubles with Comcast
I agree. Open a ticket with the tandem provider and provide such info as calling party number, called number, day/time of calls, and what happened when failed (dead air, busy signal, etc...).
It is up to them to get the call delivered to comcast. You do not have any visibility if the calls are even reaching a comcast switch.
Matt -------------------------
FROM: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Matthew Crocker <matthew at corp.crocker.com> SENT: Tuesday, January 23, 2018 5:55:03 PM TO: Mike Hammett CC: voiceops at voiceops.org SUBJECT: Re: [VoiceOps] Troubles with Comcast
You probably need to work with your tandem provider to find out they are presenting the all circuits busy error
On Jan 23, 2018, at 5:37 PM, Mike Hammett <voiceops at ics-il.net> wrote:
I apologize in advance for I am new to this level of voice.
I'm sending calls to the local tandem and I'm getting all circuits are busy when I call a Comcast number (or one ported to Comcast). Calls to those numbers work from other places (like my cell phone). Calls to other carriers on that tandem work.
How can I reach someone at Comcast to troubleshoot this?
We're using the Metaswitch platform.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
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participants (4)
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marylou＠backuptelecom.com -
matthew＠corp.crocker.com -
myaklin＠firstlight.net -
voiceops＠ics-il.net