Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
Hi Not sure how many rooms and extensions you need, will all the rooms use analog phones or SIP phones, etc. But a good choice is PBXact. You can purchase it as s/w or pre-installed on an appliance, combine it with FXS gateways if you need to re-use analog phones. /fd *From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Colton Conor *Sent:* March 30, 2019 10:13 AM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Hotel Phone System Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
Have you thought about hanging Analog phones off a large ATA (Adtran TA5000) or a stack of Adtran TA924s? Buid a SIP trunk from Broadworks to the ATA and assign the TNs to the SIP trunk (Creating trunk users). You can then assign Broadworks services to the users (voicemail, etc). The SIP trunk user only uses up a license when it has an active call, you can overcommit your licenses that way Check out https://xchange.broadsoft.com/node/1034202 Section 4.4 covers licensing and the overcommit process. From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Colton Conor <colton.conor at gmail.com> Date: Saturday, March 30, 2019 at 10:14 AM To: "voiceops at voiceops.org" <voiceops at voiceops.org> Subject: [VoiceOps] Hotel Phone System Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
Matthew, I haven't thought or looked into that. I know when I was looking at Broadcloud instead of Broadworks, Broadcloud was showing off someone hotel option. However, putting analog phones in brand new hotel in 2019 feels very old school and dated. I am thinking SIP phones, but then need to be rock solid, cheap, and just work. On Sun, Mar 31, 2019 at 4:06 PM Matthew Crocker <matthew at corp.crocker.com> wrote:
Have you thought about hanging Analog phones off a large ATA (Adtran TA5000) or a stack of Adtran TA924s? Buid a SIP trunk from Broadworks to the ATA and assign the TNs to the SIP trunk (Creating trunk users). You can then assign Broadworks services to the users (voicemail, etc). The SIP trunk user only uses up a license when it has an active call, you can overcommit your licenses that way
Check out https://xchange.broadsoft.com/node/1034202
Section 4.4 covers licensing and the overcommit process.
*From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Colton Conor <colton.conor at gmail.com> *Date: *Saturday, March 30, 2019 at 10:14 AM *To: *"voiceops at voiceops.org" <voiceops at voiceops.org> *Subject: *[VoiceOps] Hotel Phone System
Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
Colton, it was jazz fusion, which was the pms connector to broadcloud. The endpoints don?t really matter with that integration so much. They use a lot of vtechs in the hospitality industry because of the customization of the face plates. Also I think broad soft/Cisco sold off jazz fusion. Thanks, Shripal
On Mar 31, 2019, at 9:03 PM, Colton Conor <colton.conor at gmail.com> wrote:
Matthew,
I haven't thought or looked into that. I know when I was looking at Broadcloud instead of Broadworks, Broadcloud was showing off someone hotel option.
However, putting analog phones in brand new hotel in 2019 feels very old school and dated.
I am thinking SIP phones, but then need to be rock solid, cheap, and just work.
On Sun, Mar 31, 2019 at 4:06 PM Matthew Crocker <matthew at corp.crocker.com> wrote:
Have you thought about hanging Analog phones off a large ATA (Adtran TA5000) or a stack of Adtran TA924s? Buid a SIP trunk from Broadworks to the ATA and assign the TNs to the SIP trunk (Creating trunk users). You can then assign Broadworks services to the users (voicemail, etc). The SIP trunk user only uses up a license when it has an active call, you can overcommit your licenses that way
Check out https://xchange.broadsoft.com/node/1034202
Section 4.4 covers licensing and the overcommit process.
From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Colton Conor <colton.conor at gmail.com> Date: Saturday, March 30, 2019 at 10:14 AM To: "voiceops at voiceops.org" <voiceops at voiceops.org> Subject: [VoiceOps] Hotel Phone System
Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
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On Sun, Mar 31, 2019 at 08:03:43PM -0500, Colton Conor wrote:
However, putting analog phones in brand new hotel in 2019 feels very old school and dated.
Certainly, one can seem why the aesthetics seem grim. On the other hand, it's important to remember that hotels view phones strictly as a cost centre and a begrudgingly necessary regulatory obligation, except to the extent that they help drive revenue for things like room service. Otherwise, guests don't use them, and nobody seriously makes calls on their in-room phone. So, whereas a guest may balk at an antiquated-looking phone, a hotel will not unless they really see a lot of marketing and presentation value in them, which in my experience none do, especially not large hotels and/or chains. -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
You might already know, but there are a number of specific requirements for 911 calls from hotels, and lots of liability risk. You will have to make sure you are compliant, and write up documents showing how you will maintain compliance. I'm not an expert on this by any means because we just don't do hotel service at all. During a recent 911 training, the presenter just referenced hotel challenges a few times but didn't go into it since we don't work with that industry. One comment I remembered is notifying the front desk and security/facilities team in "some reliable way" which he didn't expound on. On Sat, Mar 30, 2019 at 7:14 AM Colton Conor <colton.conor at gmail.com> wrote:
Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
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Carlos, I did not know about these specific hotel 911 rules, so thank you for letting me know. Has anyone actually provided service to hotels, and can comment on this? We have provided analog lines to a hotel, but then another vendor came in and put in what looked like an old school Mitel system. They didn't request anything fancy as far as e911 from us just the regular. On Mon, Apr 1, 2019 at 9:00 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
You might already know, but there are a number of specific requirements for 911 calls from hotels, and lots of liability risk. You will have to make sure you are compliant, and write up documents showing how you will maintain compliance. I'm not an expert on this by any means because we just don't do hotel service at all. During a recent 911 training, the presenter just referenced hotel challenges a few times but didn't go into it since we don't work with that industry. One comment I remembered is notifying the front desk and security/facilities team in "some reliable way" which he didn't expound on.
On Sat, Mar 30, 2019 at 7:14 AM Colton Conor <colton.conor at gmail.com> wrote:
Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
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We're getting ready to provide VoIP Lines to a hotel (to go into an existing PBX) They have a Mitel system as well. The Feed lines to the Mitel are just POTS lines (started as straight POTS, now POTS out of a FlexT1), so I can't imagine there is anything special about 911 other than providing the hotel address. I'm guessing that the Mitel must do a ringback or notification to the front desk on a 911 call, but we are not involved in the PBX at all. The Pool Phone, and Elevator Phone both just ring the front desk on off-hook. On 4/3/2019 8:20 AM, Colton Conor wrote:
Carlos,
I did not know about these specific hotel 911 rules, so thank you for letting me know. Has anyone actually provided service to hotels, and can comment on this?
We have provided analog lines to a hotel, but then another vendor came in and put in what looked like an old school Mitel system. They didn't request anything fancy as far as e911 from us just the regular.
On Mon, Apr 1, 2019 at 9:00 PM Carlos Alvarez <caalvarez at gmail.com <mailto:caalvarez at gmail.com>> wrote:
You might already know, but there are a number of specific requirements for 911 calls from hotels, and lots of liability risk. You will have to make sure you are compliant, and write up documents showing how you will maintain compliance. I'm not an expert on this by any means because we just don't do hotel service at all. During a recent 911 training, the presenter just referenced hotel challenges a few times but didn't go into it since we don't work with that industry. One comment I remembered is notifying the front desk and security/facilities team in "some reliable way" which he didn't expound on.
On Sat, Mar 30, 2019 at 7:14 AM Colton Conor <colton.conor at gmail.com <mailto:colton.conor at gmail.com>> wrote:
Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
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The problem here is defining "service provider." Again in my 911 training he kept saying things like "this isn't up to the service provider, but has to be done by the customer's system." Well sure, but in a hosted environment, we are the customer's system, and it is our problem. I believe that Colton is looking at being a hosted PBX to the hotel. This means he will need to do all of the compliance stuff in whatever system he provides. I also recently had training for the 3CX platform, and several other providers there solved the hotel 911 problem with various email notifications to pagers and things like that. Oh, and there is some expectation for redundancy, battery backups, and the like. What if a fire takes out the power and the 90 year old disabled woman in her room can't call for help? Also the hotel 911 problem is very similar to campus 911 requirements for notification and being very location-specific. IE, every room has to have a 911 location and callback number. Speaking of all that, if I were doing a hotel, I'd strongly consider 3CX in a VM for their service PBX. We could probably do such a thing in two days after working out templates and such, then the hotel can self-manage a lot of details. On Wed, Apr 3, 2019 at 6:57 AM Nate Burke <nate at blastcomm.com> wrote:
We're getting ready to provide VoIP Lines to a hotel (to go into an existing PBX) They have a Mitel system as well. The Feed lines to the Mitel are just POTS lines (started as straight POTS, now POTS out of a FlexT1), so I can't imagine there is anything special about 911 other than providing the hotel address. I'm guessing that the Mitel must do a ringback or notification to the front desk on a 911 call, but we are not involved in the PBX at all. The Pool Phone, and Elevator Phone both just ring the front desk on off-hook.
On 4/3/2019 8:20 AM, Colton Conor wrote:
Carlos,
I did not know about these specific hotel 911 rules, so thank you for letting me know. Has anyone actually provided service to hotels, and can comment on this?
We have provided analog lines to a hotel, but then another vendor came in and put in what looked like an old school Mitel system. They didn't request anything fancy as far as e911 from us just the regular.
On Mon, Apr 1, 2019 at 9:00 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
You might already know, but there are a number of specific requirements for 911 calls from hotels, and lots of liability risk. You will have to make sure you are compliant, and write up documents showing how you will maintain compliance. I'm not an expert on this by any means because we just don't do hotel service at all. During a recent 911 training, the presenter just referenced hotel challenges a few times but didn't go into it since we don't work with that industry. One comment I remembered is notifying the front desk and security/facilities team in "some reliable way" which he didn't expound on.
On Sat, Mar 30, 2019 at 7:14 AM Colton Conor <colton.conor at gmail.com> wrote:
Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input.
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The hotel franchises do seem to have very specific requirements regarding phone faceplate capabilities, such as having the address and room number clearly printed on them. I just learned this a couple of weeks ago. The hotel owner should be able to provide you guidance on their requirements. For this reason, I suspect touch-screen phones may not be a good solution. [cid:image001.png at 01D4EADA.A8EF1D40]<http://www.youtube.com/user/RitterCommunications>[cid:image002.png at 01D4EADA.A8EF1D40]<http://www.linkedin.com/company/ritter-communications>[cid:image003.png at 01D4EADA.A8EF1D40]<http://twitter.com/RitterComm>[cid:image004.png at 01D4EADA.A8EF1D40]<https://www.facebook.com/RitterCommunications>[cid:image005.png at 01D4EADA.A8EF1D40]<http://www.rittercommunications.com/>Tony McKay Director, Sales Engineering and Service Delivery Ritter Communications Office: 870-336-3449 Mobile: 870-243-0058 [cid:image006.jpg at 01D4EADA.A8EF1D40] This electronic mail transmission may contain confidential or privileged information. If you believe that you have received this message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it. From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Colton Conor Sent: Wednesday, April 03, 2019 8:20 AM To: Carlos Alvarez <caalvarez at gmail.com> Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Hotel Phone System *** THIS IS AN EXTERNAL E-MAIL. Please be cautious when opening attachments or clicking links. *** Carlos, I did not know about these specific hotel 911 rules, so thank you for letting me know. Has anyone actually provided service to hotels, and can comment on this? We have provided analog lines to a hotel, but then another vendor came in and put in what looked like an old school Mitel system. They didn't request anything fancy as far as e911 from us just the regular. On Mon, Apr 1, 2019 at 9:00 PM Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>> wrote: You might already know, but there are a number of specific requirements for 911 calls from hotels, and lots of liability risk. You will have to make sure you are compliant, and write up documents showing how you will maintain compliance. I'm not an expert on this by any means because we just don't do hotel service at all. During a recent 911 training, the presenter just referenced hotel challenges a few times but didn't go into it since we don't work with that industry. One comment I remembered is notifying the front desk and security/facilities team in "some reliable way" which he didn't expound on. On Sat, Mar 30, 2019 at 7:14 AM Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote: Anyone have recommendations on brands and models to deploy for a hotel? We use Broadsoft as our voip switch, but the though of using standard licenses for a 100 room hotel would be expensive in monthly license cost alone. Hotel only wants 10 phone lines, so we are thinking about providing an onsite PBX with 10 SIP trunks as the input. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
participants (8)
-
abalashov＠evaristesys.com -
caalvarez＠gmail.com -
colton.conor＠gmail.com -
fdickey＠sangoma.com -
matthew＠corp.crocker.com -
nate＠blastcomm.com -
shripald＠gmail.com -
Tony.McKay＠RitterCommunications.com