Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet? The problem we are having is with one of the building tenants and not the landlord. The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet. AT&T will not extend the wiring to our customer's suite because there is not a conduit, yet we can't get a tech into the closet to install the conduit. Even with the landlord's help we can't get in. They are a remote office for a state lottery and they keep throwing that it's a violation of their security policy. I am going to have to visit the site tomorrow and see if I can get anywhere with the person who would not let our tech into the telecom closet. Any suggestions would be greatly appreciated. Richey
In Australia we would rock up with a carton of beer. If that didn't work we'd find a Telstra tech (our AT&T equiv) and rock up with them (they getting the carton of beer), or someone that once worked for Telstra that is convincing enough (again, carton of beer..) On 10/02/2010, at 3:07 PM, Richey wrote:
Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet? The problem we are having is with one of the building tenants and not the landlord. The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet. AT&T will not extend the wiring to our customer?s suite because there is not a conduit, yet we can?t get a tech into the closet to install the conduit.
Even with the landlord?s help we can?t get in. They are a remote office for a state lottery and they keep throwing that it?s a violation of their security policy. I am going to have to visit the site tomorrow and see if I can get anywhere with the person who would not let our tech into the telecom closet.
Any suggestions would be greatly appreciated.
Richey
<ATT00001..txt>
In Australia we would rock up with a carton of beer. If that didn't work we'd find a Telstra tech (our AT&T equiv) and rock up with them (they getting the carton of beer), or someone that once worked for Telstra that is convincing enough (again, carton of beer..)
That's how it works in most places in the world. Unfortunately, both your suggestion and mine are pretty bad ideas in the US. It is a virtual certainty that impersonating an ILEC technician for purposes of infiltrating a transmission facility of some description has some sort of "terrorism" gravitas associated with it in the post-9/11 juridical landscape here. -- Alex Balashov - Principal Evariste Systems LLC Tel : +1 678-954-0670 Direct : +1 678-954-0671 Web : http://www.evaristesys.com/
Alex Balashov wrote:
It is a virtual certainty that impersonating an ILEC technician for purposes of infiltrating a transmission facility of some description has some sort of "terrorism" gravitas associated with it in the post-9/11 juridical landscape here.
Uh, yep. Just ask this guy. http://www.nola.com/politics/index.ssf/2010/01/acorn_gotcha_man_arrested_for... If that wraps, try: http://tinyurl.com/yhnwpyu -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV
On 2/10/10 11:12 AM, Jay Hennigan wrote:
Alex Balashov wrote:
It is a virtual certainty that impersonating an ILEC technician for purposes of infiltrating a transmission facility of some description has some sort of "terrorism" gravitas associated with it in the post-9/11 juridical landscape here.
Uh, yep. Just ask this guy.
http://www.nola.com/politics/index.ssf/2010/01/acorn_gotcha_man_arrested_for...
Well, that's very different from using pretext to enter a site where you are supposed to have access anyway, and doing only what you've been authorized to do. I still wouldn't want to explain it while sitting in Club Fed, but it's a very different legal question. -- Carlos Alvarez TelEvolve 602-889-3003 Advanced phone services simplified
On 2/9/10 9:43 PM, Peter Childs wrote:
In Australia we would rock up with a carton of beer. If that didn't work we'd find a Telstra tech (our AT&T equiv) and rock up with them (they getting the carton of beer), or someone that once worked for Telstra that is convincing enough (again, carton of beer..)
I truly appreciate any country where "carton of beer" is clearly both a solution to problems and a denomination of currency. Richey, are you a CLEC? -- Carlos Alvarez TelEvolve 602-889-3003 Advanced phone services simplified
On Tue, 9 Feb 2010, Richey wrote:
Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet?? The problem we are having is with one of the building tenants and not the landlord.? ?The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet.? AT&T will not extend the wiring to our customer?s suite because there is not a conduit, yet we can?t get a tech into the closet to install the conduit.?
Hi Richey, I understand the remote lottery office's concerns but they should at least allow someone to come in to run a harmless pipe to another area of the building under supervision by the manager of the remote lottery office. Perhaps they have a trusted vendor you can hire to run the pipe? If that did not work out I would ask for the manager's manager and call the main office. Explain to them the situation and what does their security policy allow you to do? I would assume you would have the landlord on your side at all times as long as you do not harm his chance of keeping that gravy govt tenant. To me, it sounds like you are "interfering" in someone's imaginary kingdom and one may just have to go right over the local head to solve the issue. After rereading this I assume you might have tried my suggestions but it is worth a shot sending this out. Cooperation at first, going over their heads second, and finally the landlord would have to put some money into making his building more accessible for other tenants. matt
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Even with the landlord?s help we can?t get in.? They are a remote office for a state lottery and they keep throwing that it?s a violation of their security policy.? ??I am going to have to visit the site tomorrow and see if I can get anywhere with the person who would not let our tech into the telecom closet.????????????????????????
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Any suggestions would be greatly appreciated.
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Richey
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" To me, it sounds like you are "interfering" in someone's imaginary kingdom and one may just have to go right over the local head to solve the issue." I think this is the problem more than anything. I am going to visit them this morning and find out what the deal is. If that does not work I will have put it back on the customer to harass the landlord. The customer will probably tell them they are going to cancel their lease if they can't get service. Maybe that will add a little motivation to the landlord. Richey -----Original Message----- From: Matt Yaklin [mailto:myaklin at g4.net] Sent: Tuesday, February 09, 2010 11:53 PM To: Richey Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Trouble getting access in a building. On Tue, 9 Feb 2010, Richey wrote:
Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet?? The problem we are having is
with one of the building tenants and not the landlord.? ?The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet.
AT&T will not extend the wiring to our customer?s suite because there is not a conduit, yet we can?t get a tech into the closet to install the conduit.
Hi Richey, I understand the remote lottery office's concerns but they should at least allow someone to come in to run a harmless pipe to another area of the building under supervision by the manager of the remote lottery office. Perhaps they have a trusted vendor you can hire to run the pipe? If that did not work out I would ask for the manager's manager and call the main office. Explain to them the situation and what does their security policy allow you to do? I would assume you would have the landlord on your side at all times as long as you do not harm his chance of keeping that gravy govt tenant. To me, it sounds like you are "interfering" in someone's imaginary kingdom and one may just have to go right over the local head to solve the issue. After rereading this I assume you might have tried my suggestions but it is worth a shot sending this out. Cooperation at first, going over their heads second, and finally the landlord would have to put some money into making his building more accessible for other tenants. matt
?
Even with the landlord?s help we can?t get in.? They are a remote office for a state lottery and they keep throwing that it?s a violation of their security policy.? ??I am going to have to visit the site tomorrow and see if I can get anywhere with the person who would not let our tech into the telecom closet.
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Any suggestions would be greatly appreciated.
?
Richey
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If you're a CLEC, rolling up to the door with a police escort from your local police department or sheriff's office helps, especially if you're trying to recover equipment. This can usually be arranged through the non emergency line of their local police department. (God help you if you're in the city of Detroit though) Having the state laws that guarantee you access to the facility in printed form can be helpful too. Good luck! -Paul Richey wrote:
Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet? The problem we are having is with one of the building tenants and not the landlord. The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet. AT&T will not extend the wiring to our customer?s suite because there is not a conduit, yet we can?t get a tech into the closet to install the conduit.
Even with the landlord?s help we can?t get in. They are a remote office for a state lottery and they keep throwing that it?s a violation of their security policy. I am going to have to visit the site tomorrow and see if I can get anywhere with the person who would not let our tech into the telecom closet.
Any suggestions would be greatly appreciated.
Richey
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1. Throw on an AT&T jacket, 2. Don your CWA shirt, 3. Grab a generic-looking toolbox, 3. Add a two-way radio that always seems to be talking at low volume for good measure, and handle business? :) On 02/09/2010 11:37 PM, Richey wrote:
Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet? The problem we are having is with one of the building tenants and not the landlord. The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet. AT&T will not extend the wiring to our customer?s suite because there is not a conduit, yet we can?t get a tech into the closet to install the conduit.
Even with the landlord?s help we can?t get in. They are a remote office for a state lottery and they keep throwing that it?s a violation of their security policy. I am going to have to visit the site tomorrow and see if I can get anywhere with the person who would not let our tech into the telecom closet.
Any suggestions would be greatly appreciated.
Richey
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Alex Balashov - Principal Evariste Systems LLC Tel : +1 678-954-0670 Direct : +1 678-954-0671 Web : http://www.evaristesys.com/
On Tue, 9 Feb 2010, Richey wrote:
Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet? The problem we are having is with one of the building tenants and not the landlord. The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet. AT&T will not extend the wiring to our customer's suite because there is not a conduit, yet we can't get a tech into the closet to install the conduit.
Fire Drill.
The real answer is a "vendor meet". Call ATT and tell them that you are unable to find or obtain access to the DMARC and would like to request a vendor meet on site. They will get to the building and get access and then you are in! Make sure that the building management, your field tech, and the customer will all be on site. -Scott -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of George Imburgia Sent: Wednesday, February 10, 2010 3:37 AM To: Richey Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Trouble getting access in a building. On Tue, 9 Feb 2010, Richey wrote:
Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet? The problem we are having is with one of the building tenants and not the landlord. The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet. AT&T will not extend the wiring to our customer's suite because there is not a conduit, yet we can't get a tech into the closet to install the conduit.
Fire Drill. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Unless specifically abrogated in the lease contract, all state laws guarantee the owner's right of access. Pretty spooky the owner or owner's agent is unaware of this simple fact. Get the sherriff to go with you; they do this kind of thing all the time. Tell the press. Internal policies can never predominate state law. On Tue, Feb 9, 2010 at 8:37 PM, Richey <mylists at battleop.com> wrote:
Does anyone have a suggestion on how to deal with someone who will not allow access to the building Telecom Closet? The problem we are having is with one of the building tenants and not the landlord. The telecom closet has wound up in the back of a tenants suite and they will only allow an AT&T tech to enter the closet. AT&T will not extend the wiring to our customer?s suite because there is not a conduit, yet we can?t get a tech into the closet to install the conduit.
Even with the landlord?s help we can?t get in. They are a remote office for a state lottery and they keep throwing that it?s a violation of their security policy. I am going to have to visit the site tomorrow and see if I can get anywhere with the person who would not let our tech into the telecom closet.
Any suggestions would be greatly appreciated.
Richey
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participants (10)
-
abalashov＠evaristesys.com -
carlos＠televolve.com -
jay＠west.net -
lunchhound9999＠gmail.com -
myaklin＠g4.net -
mylists＠battleop.com -
nanog＠armorfirewall.com -
paul＠timmins.net -
PChilds＠internode.com.au -
scott＠sberkman.net