IP Telephony Managed Service Provider in the US?
Hi all, Is there anyone in the US that can offer this for a US based company? Key requirements (from one of our US customers): * US-based redundant PBX hardware. This is largely due to the fact that round-trip times to US-based PBX hardware would induce larger-than-desired delays in the communications link, but relying on trans-Atlantic network links strikes me as hazardous, too. * SRTP and encrypted SIP- preferably with large key sizes (4096 bits) * Flexible device support- primarily Polycom VVX 500 desk sets, but a smattering of other devices and VOIP softphones as well. * Managed- not just hosted- service. When there's a problem, all we do it report it and the provider takes responsibility for restoring service. System and software updates, security audits, etc, are handled proactively without need for us to initiate * Find me-Follow me, preferably user-configurable * Individually addressable desk/mobile extensions * Personal conference rooms, accessible from a 5-digit extension number and a single DID line/IVR setup. No 18-digit dialing requirements for conference rooms. * Call queues with self-serve membership * US and EMEA presence for inbound calling * Reasonably-priced global outbound calling * Music On Hold (Symas can provide content) * HD-Voice and other modern codecs * Voicemail * High-quality system voice prompts. * Shared BLF, preferably user-programmable * Intercom where supported * Call Hold/Forward/Transfer/Ad-hoc conference/Park/DND Extras and nice-to-haves: * REST API for integrating with IDAM solutions * Template-based configuration- ideally used in conjunction with REST API. * Flat-rate pricing, at least provided we stay within some defined level of PBX complexity and size Thoughts? -- Kind Regards, Gavin Henry. Managing Director. Winner of the Best Business ITSP (Medium Enterprise) 2016! http://www.surevoip.co.uk/2016-best-provider OpenPGP (GPG/PGP) Public Key: 0x8CFBA8E6 - Import from hkp://pool.subkeys.pgp.net or http://www.suretecgroup.com/0x8CFBA8E6.gpg
We would be able to offer Skype For Business connected to Office 365. Cheers Ryan -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Gavin Henry Sent: Tuesday, July 26, 2016 4:12 PM To: voiceops at voiceops.org Subject: [VoiceOps] IP Telephony Managed Service Provider in the US? Hi all, Is there anyone in the US that can offer this for a US based company? Key requirements (from one of our US customers): * US-based redundant PBX hardware. This is largely due to the fact that round-trip times to US-based PBX hardware would induce larger-than-desired delays in the communications link, but relying on trans-Atlantic network links strikes me as hazardous, too. * SRTP and encrypted SIP- preferably with large key sizes (4096 bits) * Flexible device support- primarily Polycom VVX 500 desk sets, but a smattering of other devices and VOIP softphones as well. * Managed- not just hosted- service. When there's a problem, all we do it report it and the provider takes responsibility for restoring service. System and software updates, security audits, etc, are handled proactively without need for us to initiate * Find me-Follow me, preferably user-configurable * Individually addressable desk/mobile extensions * Personal conference rooms, accessible from a 5-digit extension number and a single DID line/IVR setup. No 18-digit dialing requirements for conference rooms. * Call queues with self-serve membership * US and EMEA presence for inbound calling * Reasonably-priced global outbound calling * Music On Hold (Symas can provide content) * HD-Voice and other modern codecs * Voicemail * High-quality system voice prompts. * Shared BLF, preferably user-programmable * Intercom where supported * Call Hold/Forward/Transfer/Ad-hoc conference/Park/DND Extras and nice-to-haves: * REST API for integrating with IDAM solutions * Template-based configuration- ideally used in conjunction with REST API. * Flat-rate pricing, at least provided we stay within some defined level of PBX complexity and size Thoughts? -- Kind Regards, Gavin Henry. Managing Director. Winner of the Best Business ITSP (Medium Enterprise) 2016! http://www.surevoip.co.uk/2016-best-provider OpenPGP (GPG/PGP) Public Key: 0x8CFBA8E6 - Import from hkp://pool.subkeys.pgp.net or http://www.suretecgroup.com/0x8CFBA8E6.gpg _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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ghenry＠suretec.co.uk -
ryan＠finnesey.com