We've had Vitelity tell us the same thing tons of times. To the point that as soon as they ask I don't even attempt to get them from ATT. I just remind them that ATT doesn't give CSR's to us. And they just some how deal with it. Nick Olsen Network Operations (855) FLSPEED x106 ---------------------------------------- From: "David Wessell" <david at ringfree.biz> Sent: Tuesday, December 11, 2012 2:19 PM To: "Carlos Alvarez" <carlos at televolve.com> Subject: Re: [VoiceOps] CSR Request? Carlos! Nice to see you on this list too! In this particular case we are porting numbers from AT&T (bellsouth) into vitelity whom I am sure is using bandwidth.com. Vitelity states that only the losing carrier can get the csr, and AT&T of course tells me that only the gaining carrier can request it. And the port sits in limbo. I'll go back and hammer at vitelity and see what I can get out of them. Thanks to everyone that confirmed there aren't standards on csr requests! :) ---- David Wessell 828-575-0030 http://ringfree.biz On Dec 11, 2012, at 2:04 PM, "Carlos Alvarez" <carlos at televolve.com> wrote: On Tue, Dec 11, 2012 at 11:16 AM, David Wessell <david at ringfree.biz> wrote: However, when I call the losing carrier they always state that they don't give out CSR's. And that the winning carrier needs to request the CSR. One of the two parties is giving bad information , and I can't ever tell which one. Are there rules that govern the CSR requests? If there a way that we can ever do a CSR request without going through the consumer channels? This whole process is a mess and everybody is wrong except a few of the biggest carriers. We are the same type of company as you and we've heard the same things. We have been asking a customer for a copy of their bill to make it easy, but believe it or not, sometimes the important CSR info is different from the bill. We tried telling customers to request CSR from their own carrier, and about half of them refuse. We've tried sending LOAs to the losing carrier and about half just ignore us. Qwest/CenturyLink oddly has been the easiest to work with (didn't expect that) and Cox the absolute worst of all the majors. -- Carlos Alvarez TelEvolve 602-889-3003
http://www.corp.att.com/lnp/csir.html Give it a shot it never hurts to try yourself....LOL Erik Flournoy 808-426-4527 301-218-7325 CONFIDENTIALITY NOTICE This e-mail message, including any attachments from EESPRO.com - contain information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The information is intended only for the use of the individual named above and may not be disseminated to any other party without written permission. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, disclosure, distribution, copying or taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this transmission in error, please immediately notify info at eespro.com, and permanently delete this e-mail and the attachments hereto, if any, and destroy any printout thereof. On Tue, Dec 11, 2012 at 9:22 AM, Nick Olsen <nick at flhsi.com> wrote:
We've had Vitelity tell us the same thing tons of times. To the point that as soon as they ask I don't even attempt to get them from ATT. I just remind them that ATT doesn't give CSR's to us. And they just some how deal with it.
Nick Olsen Network Operations (855) FLSPEED x106
------------------------------ *From*: "David Wessell" <david at ringfree.biz> *Sent*: Tuesday, December 11, 2012 2:19 PM *To*: "Carlos Alvarez" <carlos at televolve.com>
*Subject*: Re: [VoiceOps] CSR Request?
Carlos! Nice to see you on this list too!
In this particular case we are porting numbers from AT&T (bellsouth) into vitelity whom I am sure is using bandwidth.com. Vitelity states that only the losing carrier can get the csr, and AT&T of course tells me that only the gaining carrier can request it. And the port sits in limbo.
I'll go back and hammer at vitelity and see what I can get out of them. Thanks to everyone that confirmed there aren't standards on csr requests! :)
---- David Wessell 828-575-0030 http://ringfree.biz
On Dec 11, 2012, at 2:04 PM, "Carlos Alvarez" <carlos at televolve.com> wrote:
On Tue, Dec 11, 2012 at 11:16 AM, David Wessell <david at ringfree.biz>wrote:
However, when I call the losing carrier they always state that they don't give out CSR's. And that the winning carrier needs to request the CSR.
One of the two parties is giving bad information , and I can't ever tell which one. Are there rules that govern the CSR requests? If there a way that we can ever do a CSR request without going through the consumer channels?
This whole process is a mess and everybody is wrong except a few of the biggest carriers. We are the same type of company as you and we've heard the same things. We have been asking a customer for a copy of their bill to make it easy, but believe it or not, sometimes the important CSR info is different from the bill. We tried telling customers to request CSR from their own carrier, and about half of them refuse. We've tried sending LOAs to the losing carrier and about half just ignore us.
Qwest/CenturyLink oddly has been the easiest to work with (didn't expect that) and Cox the absolute worst of all the majors.
-- Carlos Alvarez TelEvolve 602-889-3003
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