I'd be academically curious in the responses too, though I don't think I'd move away from PT branded support. The costs of failure are just too high, and I've been quite impressed with the support we've received with them. Just out of curiosity, in the case of a hardware failure, how would you license your standby unit without them issuing a license? -Aaron On 7/25/2012 6:51 AM, Scott Stratman wrote:

We have been using a set of PTI SEGway x201s with point code emulation for a number of years now. We also have an unlicensed spare in stock. The maintenance contract renewals are due and the two quotes I've received are quite high. I know of at least one other company that has chosen to drop the vendor maintenance and take care of that in-house. I would like to hear from anyone that is currently using SEGways and find out what they chose to do for maintenance. I would also be very interested to hear of any bad experiences from chosing the in-house option. Thanks. *Scott Stratman* Network Facilities Manager SOCKET 573-999-4376 scott at socket.net 1-800-SOCKET-3 www.socket.net

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