user is trying to have calls forwarded to her cell phone. When enters: 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error. Any input? Thank you. Rod Dossouvi Sr Network Engineer INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028 Mobile 240-422-4588
Call forwarding isn't my primary area of expertise, but do you have separate local and long distance trunks? Are you handling the forwarding within your own PBX or is it getting pushed back to one of your carriers? If you're doing it yourself then there might be a setting disallowing forwarding across the local and long distance trunks (if they're separate). In the first example the forwarding is local. In the second example the forwarding could be local or long distance (depending on your dialplan, though I'm assuming based on your description that it's long distance). Brian ----- "Rod Dossouvi CTR" <Rod.Dossouvi.CTR at dot.gov> wrote:
user is trying to have calls forwarded to her cell phone. When enters:
9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error. Any input? Thank you.
Rod Dossouvi
Sr Network Engineer
INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028
Mobile 240-422-4588
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Are you forwarding from a PBX, IP Phone, some other call control platform? John Sleen Manager Service Delivery and Engineering On Thu, Aug 20, 2009 at 8:52 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
user is trying to have calls forwarded to her cell phone. When enters: 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error. Any input? Thank you.
*Rod Dossouvi*
Sr Network Engineer
INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028
Mobile 240-422-4588
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I am forwarding from IP phone. Rod Dossouvi Sr Network Engineer INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028 Mobile 240-422-4588 ________________________________ From: John Sleen [mailto:johnsleen at gmail.com] Sent: Thursday, August 20, 2009 10:54 AM To: Dossouvi, Rod CTR (FHWA) Cc: VoiceOps at voiceops.org; rod.dossouvi at gmail.com Subject: Re: [VoiceOps] Call forwarding issue Are you forwarding from a PBX, IP Phone, some other call control platform? John Sleen Manager Service Delivery and Engineering On Thu, Aug 20, 2009 at 8:52 AM, <Rod.Dossouvi.CTR at dot.gov> wrote: user is trying to have calls forwarded to her cell phone. When enters: 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error. Any input? Thank you. Rod Dossouvi Sr Network Engineer INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028 Mobile 240-422-4588 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
What does your setup look like? Cisco phones to a gateway? IP Phones to VoIP provider? PBX with PRI's? PBX w/ PRI's provided via SIP trunking? Is it broke for everyone or just that user? Wondering if you have a dial pattern / peer messed up somewhere (gateway, phone, provider, PBX/UCM..). On Thu, Aug 20, 2009 at 8:02 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
I am forwarding from IP phone.
*Rod Dossouvi*
Sr Network Engineer
INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028
Mobile 240-422-4588
------------------------------
*From:* John Sleen [mailto:johnsleen at gmail.com] *Sent:* Thursday, August 20, 2009 10:54 AM *To:* Dossouvi, Rod CTR (FHWA) *Cc:* VoiceOps at voiceops.org; rod.dossouvi at gmail.com *Subject:* Re: [VoiceOps] Call forwarding issue
Are you forwarding from a PBX, IP Phone, some other call control platform?
John Sleen Manager Service Delivery and Engineering
On Thu, Aug 20, 2009 at 8:52 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
user is trying to have calls forwarded to her cell phone. When enters: 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error. Any input? Thank you.
*Rod Dossouvi*
Sr Network Engineer
INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028
Mobile 240-422-4588
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
What type of IP Phone? Make/Model? Do you have any problems when making outbound calls from that phone directly? What type of server are you using for call control; Broadsoft, Call Manager? Have you tried to forward without adding the 9 in front of the number? John Sleen Manager Service Delivery and Engineering On Thu, Aug 20, 2009 at 10:02 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
I am forwarding from IP phone.
*Rod Dossouvi*
Sr Network Engineer
INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028
Mobile 240-422-4588
------------------------------
*From:* John Sleen [mailto:johnsleen at gmail.com] *Sent:* Thursday, August 20, 2009 10:54 AM *To:* Dossouvi, Rod CTR (FHWA) *Cc:* VoiceOps at voiceops.org; rod.dossouvi at gmail.com *Subject:* Re: [VoiceOps] Call forwarding issue
Are you forwarding from a PBX, IP Phone, some other call control platform?
John Sleen Manager Service Delivery and Engineering
On Thu, Aug 20, 2009 at 8:52 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
user is trying to have calls forwarded to her cell phone. When enters: 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error. Any input? Thank you.
*Rod Dossouvi*
Sr Network Engineer
INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028
Mobile 240-422-4588
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I don't know a whole lot about VoIP yet and I didn't configure this particular site so I need to gather all the information. I know they are using Cisco IP Phone. They are are using CUE integrated into a 2800; PRI circuit to AT&T. I will get more details soon. Rod Dossouvi Sr Network Engineer INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028 Mobile 240-422-4588 ________________________________ From: John Sleen [mailto:johnsleen at gmail.com] Sent: Thursday, August 20, 2009 12:20 PM To: Dossouvi, Rod CTR (FHWA) Cc: VoiceOps at voiceops.org; rod.dossouvi at gmail.com Subject: Re: [VoiceOps] Call forwarding issue What type of IP Phone? Make/Model? Do you have any problems when making outbound calls from that phone directly? What type of server are you using for call control; Broadsoft, Call Manager? Have you tried to forward without adding the 9 in front of the number? John Sleen Manager Service Delivery and Engineering On Thu, Aug 20, 2009 at 10:02 AM, <Rod.Dossouvi.CTR at dot.gov> wrote: I am forwarding from IP phone. Rod Dossouvi Sr Network Engineer INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028 Mobile 240-422-4588 ________________________________ From: John Sleen [mailto:johnsleen at gmail.com] Sent: Thursday, August 20, 2009 10:54 AM To: Dossouvi, Rod CTR (FHWA) Cc: VoiceOps at voiceops.org; rod.dossouvi at gmail.com Subject: Re: [VoiceOps] Call forwarding issue Are you forwarding from a PBX, IP Phone, some other call control platform? John Sleen Manager Service Delivery and Engineering On Thu, Aug 20, 2009 at 8:52 AM, <Rod.Dossouvi.CTR at dot.gov> wrote: user is trying to have calls forwarded to her cell phone. When enters: 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error. Any input? Thank you. Rod Dossouvi Sr Network Engineer INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028 Mobile 240-422-4588 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
I know VoIP very well, so I hope I can help you out. The first thing I would try is to set the forward on the phone without a 9 in front of the destination number. It would also be nice to know what Model of Cisco is being used. You could also try running a debug on the 2800 VGW to see if the call is even getting there. Let me know if you need any information on which debugs to use. John Sleen Manager Service Delivery and Engineering On Thu, Aug 20, 2009 at 11:24 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
I don?t know a whole lot about VoIP yet and I didn?t configure this particular site so I need to gather all the information. I know they are using Cisco IP Phone. They are are using CUE integrated into a 2800; PRI circuit to AT&T. I will get more details soon.
*Rod Dossouvi*
Sr Network Engineer
INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028
Mobile 240-422-4588
------------------------------
*From:* John Sleen [mailto:johnsleen at gmail.com] *Sent:* Thursday, August 20, 2009 12:20 PM
*To:* Dossouvi, Rod CTR (FHWA) *Cc:* VoiceOps at voiceops.org; rod.dossouvi at gmail.com *Subject:* Re: [VoiceOps] Call forwarding issue
What type of IP Phone? Make/Model? Do you have any problems when making outbound calls from that phone directly? What type of server are you using for call control; Broadsoft, Call Manager?
Have you tried to forward without adding the 9 in front of the number?
John Sleen Manager Service Delivery and Engineering
On Thu, Aug 20, 2009 at 10:02 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
I am forwarding from IP phone.
*Rod Dossouvi*
Sr Network Engineer
INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028
Mobile 240-422-4588
------------------------------
*From:* John Sleen [mailto:johnsleen at gmail.com] *Sent:* Thursday, August 20, 2009 10:54 AM *To:* Dossouvi, Rod CTR (FHWA) *Cc:* VoiceOps at voiceops.org; rod.dossouvi at gmail.com *Subject:* Re: [VoiceOps] Call forwarding issue
Are you forwarding from a PBX, IP Phone, some other call control platform?
John Sleen Manager Service Delivery and Engineering
On Thu, Aug 20, 2009 at 8:52 AM, <Rod.Dossouvi.CTR at dot.gov> wrote:
user is trying to have calls forwarded to her cell phone. When enters: 9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an error. Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can now get through, but local callers get the same error. Any input? Thank you.
*Rod Dossouvi*
Sr Network Engineer
INDUS Corporation FHWA, USDOT 1200 New Jersey Avenue South East Washington, DC 20590 Direct 202-366-9028
Mobile 240-422-4588
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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