Sounds like they're jerking you around, and it's time to file a complaint with the FCC. On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps < voiceops at voiceops.org> wrote:

Someone messaged me off-list. I should have been clearer. We *have* included a copy of the bill and their 4-digit PIN they use to protect the voice services. They ignore it. It keeps getting kicked back as rejected due to the address. I've called them 15 times over the last few weeks and been given 15 different ways of supplying the address. City/State in all caps, with or without a comma between them. OR vs Ore Combinations of the billing address verses the service address. One asked us to add a second address line with the text 'CBN'...

All this to avoid them jacking the price by $25/line.

-A

On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <aaron at heyaaron.com> wrote:

...

Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?

It's been rejected 5 times now. Every time I call in, the rep gives me a slightly different variation of the address to re-submit.

The winning carrier keeps getting rejected and asks for a CSR copy. Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in.

They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why. They simply say "it was rejected because of the address".

I've spent hours on the phone over the last few weeks and I'm getting nowhere.

Thanks,

-A

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Or the appropriate Public Service Commission. Usually when we have to do that, the other carrier gets it fixed pretty quickly. -----Original Message----- From: "Ross Tajvar" <ross at tajvar.io> Sent: Wednesday, June 17, 2020 4:23pm To: "Aaron C. de Bruyn" <aaron at heyaaron.com> Cc: "VoiceOps" <voiceops at voiceops.org> Subject: Re: [VoiceOps] Charter/Spectrum Port Out? Sounds like they're jerking you around, and it's time to file a complaint with the FCC. On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps <[ voiceops at voiceops.org ]( mailto:voiceops at voiceops.org )> wrote: Someone messaged me off-list. I should have been clearer. We *have* included a copy of the bill and their 4-digit PIN they use to protect the voice services. They ignore it. It keeps getting kicked back as rejected due to the address. I've called them 15 times over the last few weeks and been given 15 different ways of supplying the address. City/State in all caps, with or without a comma between them. OR vs Ore Combinations of the billing address verses the service address. One asked us to add a second address line with the text 'CBN'... All this to avoid them jacking the price by $25/line. -A On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <[ aaron at heyaaron.com ]( mailto:aaron at heyaaron.com )> wrote: Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out? It's been rejected 5 times now. Every time I call in, the rep gives me a slightly different variation of the address to re-submit. The winning carrier keeps getting rejected and asks for a CSR copy. Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in. They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why. They simply say "it was rejected because of the address". I've spent hours on the phone over the last few weeks and I'm getting nowhere. Thanks, -A_______________________________________________ VoiceOps mailing list [ VoiceOps at voiceops.org ]( mailto:VoiceOps at voiceops.org ) [ https://puck.nether.net/mailman/listinfo/voiceops ]( https://puck.nether.net/mailman/listinfo/voiceops )

After getting some solid advice from a handful of people on the list, I called Charter and said "Ok--I give up. If you can't help me, I guess I'll see if NPAC or the FCC can help sort this out." They replied "Just sign a LOI with voip.ms and have *them* pull the CSR". I forwarded the message on to voip.ms and they acted like it was a novel concept. The previous 6 port attempts all were rejected within 45-90 minutes. This attempt has been "processing" for 6 hours now. Hopefully that's a good sign. I've ported numbers between a lot of carriers over the last 10 years and Comcast is the only one that has me sign an LOA and include a copy of the losing carriers bill. All the other providers just ask for a copy of the bill and have no trouble. This is the second batch of numbers I've ported away from Charter/Spectrum when they doubled the price of their phone service when I upgraded to a faster cable plan. The first batch had zero problems when I submitted a copy of the bill, but this one they've dug in their heels and don't want to let 'em go. -A On Thu, Jun 18, 2020 at 2:55 PM jd <jd at boldnetworks.net> wrote:

I?m having this same issue with ringcentral, nobody is answering me and they?re claiming to not even see the port request, it?s just rejected.

There must be better protection here, ringcentral is raking in a lot of money on something that isn?t used and they know it..

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Aaron C. de Bruyn via VoiceOps *Sent:* Wednesday, June 17, 2020 10:56 AM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Charter/Spectrum Port Out?

Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?

It's been rejected 5 times now.

Every time I call in, the rep gives me a slightly different variation of the address to re-submit.

The winning carrier keeps getting rejected and asks for a CSR copy. Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in.

They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why. They simply say "it was rejected because of the address".

I've spent hours on the phone over the last few weeks and I'm getting nowhere.

Thanks,

-A

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Glad we could help you sort through this. We know how painful these situations can be sometimes :) chris On Wed, Jul 15, 2020 at 2:33 PM Aaron C. de Bruyn via VoiceOps < voiceops at voiceops.org> wrote:

Finally got this sorted out thanks to Chris at Vilario. They were able to grab the numbers from Charter when voip.ms couldn't. After they grabbed the numbers, they allowed the broken voip.ms porting team to pull in the numbers over.

-A

On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <aaron at heyaaron.com> wrote:

...

Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?

It's been rejected 5 times now. Every time I call in, the rep gives me a slightly different variation of the address to re-submit.

The winning carrier keeps getting rejected and asks for a CSR copy. Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in.

They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why. They simply say "it was rejected because of the address".

I've spent hours on the phone over the last few weeks and I'm getting nowhere.

Thanks,

-A

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

Yeah agreed it makes a lot of difference when you've been through it before and have a lot of experience with many of the usual complaints / disputes and how to eacalate things with npac or fcc when necessary. There's also some nuances if your porting from certain carriers often you learn their processes and how they usually act which can sometimes help too. It's not the most fun thing to do but it's unfortunately not too uncommon to have to deal with it occasionally. On Wed, Jul 15, 2020, 3:50 PM Ross Tajvar <ross at tajvar.io> wrote:

I've done the same thing with Bandwidth before. A capable porting team makes a big difference.

On Wed, Jul 15, 2020, 2:51 PM chris <tknchris at gmail.com> wrote:

...

Glad we could help you sort through this. We know how painful these situations can be sometimes :)

chris

On Wed, Jul 15, 2020 at 2:33 PM Aaron C. de Bruyn via VoiceOps < voiceops at voiceops.org> wrote:

...

Finally got this sorted out thanks to Chris at Vilario. They were able to grab the numbers from Charter when voip.ms couldn't. After they grabbed the numbers, they allowed the broken voip.ms porting team to pull in the numbers over.

-A

On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <aaron at heyaaron.com> wrote:

...

Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?

It's been rejected 5 times now. Every time I call in, the rep gives me a slightly different variation of the address to re-submit.

The winning carrier keeps getting rejected and asks for a CSR copy. Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in.

They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why. They simply say "it was rejected because of the address".

I've spent hours on the phone over the last few weeks and I'm getting nowhere.

Thanks,

-A

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops