Kazoo platform user here. Previous to starting our own ITSP, we did SIP work for public telecoms such as ATT, Windstream, Cbeyond, etc. When Kazoo became a concept I was a strong supporter. Started using since it inception.. approx. 4-5 years ago. Kazoo has had the same growing pains in the past as you would have with any startup. However for the past 2 years now it has been production stable and our customers are very happy with the product. Furthermore, feedback from new clients have confirmed that it is the best of the demos they see when compared to competitors. Currently we have a distrubited cluster running multiple zones in 6 regions for fault tolerance, redundancy and high availability. While the 2600hz team has been benevolent to open-source the base platform, close source apps such as their Call Center and Operator Panel apps have been quite popular and the 2600hz team is refreshingly responsive their support. Hope that helps, if there's anything missing I'll be happy to submit my input. [Vinix] <http://www.vinixglobal.com/> Mark Diaz mdiaz at vinixglobal.com<mailto:mdiaz at vinixglobal.com> Vinix Office: +1 954-414-1224 x1002 / Fax: +1 954-414-1225 6043 Kimberly Blvd Ste QNorth Lauderdale, FL 33068 www.vinixglobal.com<http://www.vinixglobal.com/> [Twitter] <https://www.twitter.com/vinixglobal> [Facebook] <https://www.facebook.com/govinix> [LinkedIn] <https://www.linkedin.com/company/vinix-technologies-inc-> From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> Date: Friday, February 10, 2017 at 2:00 PM To: "voiceops at voiceops.org<mailto:voiceops at voiceops.org>" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Subject: [VoiceOps] 2600Hz's Kazoo Platform I would like to hear opinions or experiences with 2600hz's Kazoo platform. One of the things I can't seem to figure out, is besides hosting and support, is there anything today you can do on the paid for commercial Kazoo platform that you could not do on the free opensource edition?
Mark, Thank you for the information this is exactly what I was looking for. What features do you think are missing today, and what features does Kazoo have that make them unique? What are some pros and cons of the company? Do you think Kazoo can compete with the multiple UC options out there that have their own mobile apps, messaging support, screen sharing, integration with social, voicemail transcription, SMS, MMS, WebRTC etc... I know Kazoo has talked about doing many of these things in the past, but I think most of it is proof of concept. Or hey our API supports it, but you have to hire a developer to make it happen. On Fri, Feb 10, 2017 at 6:48 PM, Mark Diaz <mdiaz at vinixglobal.com> wrote:
Kazoo platform user here.
Previous to starting our own ITSP, we did SIP work for public telecoms such as ATT, Windstream, Cbeyond, etc. When Kazoo became a concept I was a strong supporter.
Started using since it inception.. approx. 4-5 years ago. Kazoo has had the same growing pains in the past as you would have with any startup. However for the past 2 years now it has been production stable and our customers are very happy with the product. Furthermore, feedback from new clients have confirmed that it is the best of the demos they see when compared to competitors. Currently we have a distrubited cluster running multiple zones in 6 regions for fault tolerance, redundancy and high availability.
While the 2600hz team has been benevolent to open-source the base platform, close source apps such as their Call Center and Operator Panel apps have been quite popular and the 2600hz team is refreshingly responsive their support.
Hope that helps, if there's anything missing I'll be happy to submit my input.
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Mark Diaz mdiaz at vinixglobal.com
Vinix Office: +1 954-414-1224 <(954)%20414-1224> x1002 / Fax: +1 954-414-1225 <(954)%20414-1225> 6043 Kimberly Blvd Ste QNorth Lauderdale, FL 33068 www.vinixglobal.com
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*From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Colton Conor <colton.conor at gmail.com> *Date: *Friday, February 10, 2017 at 2:00 PM *To: *"voiceops at voiceops.org" <voiceops at voiceops.org> *Subject: *[VoiceOps] 2600Hz's Kazoo Platform
I would like to hear opinions or experiences with 2600hz's Kazoo platform.
One of the things I can't seem to figure out, is besides hosting and support, is there anything today you can do on the paid for commercial Kazoo platform that you could not do on the free opensource edition?
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On Fri, Feb 10, 2017 at 07:56:29PM -0600, Colton Conor wrote:
hey our API supports it, but you have to hire a developer to make it happen.
Definitely a tangent from the original thread topic, but: How can [any small to medium] service provider afford NOT to hire a developer? There's little choice but to to innovate if you want to stay alive?to develop clever and original applications, user experiences, and improved, telecoms-assisted business processes that redound to the customer's bottom line. That means more than putting a logo and colour scheme on someone's me-too white label, or meandering within the narrow band of things you can squeeze out of your equipment vendor's consulting arm. This is where open-source wins big because of its myriad integration paths, but proprietary platforms that offer good API coverage are also usable. I'm not saying Class 5 switch platforms are mere SDKs or toolboxes. No, the expensive ones provide a relatively solid foundational skeleton of marketable features. But turning that into a viable business requires making them talk to other things. It also requires backoffice/OSS-BSS integration, automation, EDL, etc, etc. IThere's not much you can sell without developers. You can slap your logo on canned Broadsoft-type POTS / Key System replacement crapola, but that's a sprint straight to the bottom. If you just employ traditional ops/infrastructure/rack-stack gophers/switch techs/provisioners people who can't write a line of code, and perhaps some process/provisioning/ordering people besides, and your lunch will be eaten by a small oligopoly of large companies with more or less exclusively sales-driven cultures. They can bury you on price for a me-too POTS/PBX/who cares offering. Unless you've figured out how to be the next Time Warner or whoever, and bigger than they are, you have to think different. I'm not saying service providers need to become software engineering-rich shops. The balance will probably always tilt toward infrastructure/ops. Furthermore, the best developers want to work in culturally engineering-driven organisations, all other things being equal. Still, even if you luck out on a switch platform whose canned features you can sell without integration, there's so much strategic importance today in backend process automation, tooling and APIs. A little bit of core competency in the development arena has a _huge_ impact on cost structure and gross margins. So, I don't really understand when I run into service providers that don't have any developers of any calibre on staff, even for the care and feeding of the backoffice and/or business layer. Huh? -- Alex -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 (direct) / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
participants (3)
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abalashov＠evaristesys.com -
colton.conor＠gmail.com -
mdiaz＠vinixglobal.com