What is the general consensus on CPE for hosted VoIP customers that are providing their own connectivity. Are you using whatever the customer provides, requiring a particular device, etc.? We typically use Edgewater, just wanted to see what others were doing. Robert Dawson - MCSE, MCTS Microsoft Exchange 2007 NOC 3/VoIP Engineer mindSHIFT Technologies, Inc. 3975 Fair Ridge Drive, Suite 200 South - Fairfax, VA 22033 Tel: 571-432-4010 Cell: 571-234-2621 www.mindSHIFT.com <http://www.mindshift.com/> Ranked #1 in managed IT services by MSPmentor(r) Boston - New York City - Philadelphia - Washington DC We make IT work for your business(r) P Please consider the environment before printing this e-mail
On 11/11/09 2:03 PM, Dawson, Robert wrote:
What is the general consensus on CPE for hosted VoIP customers that are providing their own connectivity. Are you using whatever the customer provides, requiring a particular device, etc.? We typically use Edgewater, just wanted to see what others were doing.
If they are providing the internet service we use the existing network equipment. We provide the VoIP hardware of course. The customer is warned that if there are call issues, the first thing we'll do is tell them to replace the router, and we'll provide a list of acceptable routers.
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carlos＠televolve.com -
robert.dawson＠mindshift.com