anyone have anything they would recommend ? my client is looking to eliminate voice mails from several of their departments, and rather have a live person answer the call as a answering service, and they need the ability to track of the calls were called back after a message was taken, etc -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
Cost effective... answerallusa.com An alternative... www.patlive.com On Tue, Mar 7, 2017 at 4:34 PM Izzy Goldstein - TeleGo < igoldstein at telego.net> wrote:
anyone have anything they would recommend ?
my client is looking to eliminate voice mails from several of their departments, and rather have a live person answer the call as a answering service,
and they need the ability to track of the calls were called back after a message was taken, etc
--
Izzy Goldstein
Chief Technology Officer
Main: (212) 477-1000 x 2085 <(212)%20477-1000>
Direct: (929) 477-2085
Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
FYI the answering will be done in house. ? so im looking for software. not a service On Tue, Mar 7, 2017 at 4:44 PM, Joe Carroll <joe.carroll at telplicity.com> wrote:
Cost effective... answerallusa.com
An alternative... www.patlive.com
On Tue, Mar 7, 2017 at 4:34 PM Izzy Goldstein - TeleGo < igoldstein at telego.net> wrote:
anyone have anything they would recommend ?
my client is looking to eliminate voice mails from several of their departments, and rather have a live person answer the call as a answering service,
and they need the ability to track of the calls were called back after a message was taken, etc
--
Izzy Goldstein
Chief Technology Officer
Main: (212) 477-1000 x 2085 <(212)%20477-1000>
Direct: (929) 477-2085
Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
I know the OP wanted software, but I'm interested. We use VoiceNation for our emergency backup line, in case OUR infrastructure is down. Thankfully our customers haven't had to use it, but we want offnet coverage. VoiceNation charges $50/month plus $1 or $2 per minute. We get 1-2 calls a year, most of them are not for us. When they do get a message, they do a "Live Relay" through a call tree until someone is reached, at which point the message is relayed. Since we're low volume, like 0-2 calls a year, I'd love to know of any other carriers that offer live 24/7 live answering and message relay for less than VoiceNation. I'm looking at: * AnswerAmerica -- $1/call, don't know if they do Live Relay * AnswerNet -- unsure of pricing, unsure of Live Relay * Specialty Answering Service -- $29/month + $1.19/minute Any others (with pricing considering our situation) is appreciated! PatLive is too much for us. Unsure of AnswerAllUSA On Tue, 7 Mar 2017, Joe Carroll wrote:
Cost effective... answerallusa.com
An alternative... www.patlive.com
On Tue, Mar 7, 2017 at 4:34 PM Izzy Goldstein - TeleGo < igoldstein at telego.net> wrote:
anyone have anything they would recommend ?
my client is looking to eliminate voice mails from several of their departments, and rather have a live person answer the call as a answering service,
and they need the ability to track of the calls were called back after a message was taken, etc
--
Izzy Goldstein
Chief Technology Officer
Main: (212) 477-1000 x 2085 <(212)%20477-1000>
Direct: (929) 477-2085
Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------
liveanswer.com actually seems like a good product - we have been using it and are happy but this solution is for software, not a service. ive found 1 product which is only for mitel systems, id love to find the same for SIP http://www.ctisoftware.com/ans.html On Wed, Mar 8, 2017 at 12:47 AM, Peter Beckman <beckman at angryox.com> wrote:
I know the OP wanted software, but I'm interested.
We use VoiceNation for our emergency backup line, in case OUR infrastructure is down. Thankfully our customers haven't had to use it, but we want offnet coverage.
VoiceNation charges $50/month plus $1 or $2 per minute. We get 1-2 calls a year, most of them are not for us.
When they do get a message, they do a "Live Relay" through a call tree until someone is reached, at which point the message is relayed.
Since we're low volume, like 0-2 calls a year, I'd love to know of any other carriers that offer live 24/7 live answering and message relay for less than VoiceNation.
I'm looking at:
* AnswerAmerica -- $1/call, don't know if they do Live Relay * AnswerNet -- unsure of pricing, unsure of Live Relay * Specialty Answering Service -- $29/month + $1.19/minute
Any others (with pricing considering our situation) is appreciated!
PatLive is too much for us. Unsure of AnswerAllUSA
On Tue, 7 Mar 2017, Joe Carroll wrote:
Cost effective... answerallusa.com
An alternative... www.patlive.com
On Tue, Mar 7, 2017 at 4:34 PM Izzy Goldstein - TeleGo < igoldstein at telego.net> wrote:
anyone have anything they would recommend ?
my client is looking to eliminate voice mails from several of their departments, and rather have a live person answer the call as a answering service,
and they need the ability to track of the calls were called back after a message was taken, etc
--
Izzy Goldstein
Chief Technology Officer
Main: (212) 477-1000 x 2085 <(212)%20477-1000>
Direct: (929) 477-2085
Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
------------------------------------------------------------ --------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ------------------------------------------------------------ --------------- _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>
Izzy I own a full featured answering service along with a Taqua T7000 & Broadworks. We can build a SIP trunk between our switches and you can forward calls to our service. Keep everything VoIP, no need to route through PSTN. We can bill you wholesale or bill your clients directly Please let me know if you would like additional information Thanks -Matt ________________________________ From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Izzy Goldstein - TeleGo <igoldstein at telego.net> Sent: Tuesday, March 7, 2017 7:25:13 PM To: voiceops at voiceops.org Subject: [VoiceOps] in-house answering service solution anyone have anything they would recommend ? my client is looking to eliminate voice mails from several of their departments, and rather have a live person answer the call as a answering service, and they need the ability to track of the calls were called back after a message was taken, etc -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085<tel:(212)%20477-1000> Direct: (929) 477-2085<tel:(929)%20477-2085> Website: www.telego.com<http://www.telego.net/> [https://lh4.googleusercontent.com/Ze7NkT2QtotXfVWbpWXrpSMRIcAdqb0Ci0_RZsAjQzmRrd-_v02-O86QlqwZnGUE8SlBECXBvJUPXSH7ZRyDvDVeaXQFSS5SiA4gan112DN-0s2D3prRdt2UeUprZQEo1YmUFfZ7]<http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX<https://youtu.be/DaT8YAZ4V0w>
participants (4)
-
beckman＠angryox.com -
igoldstein＠telego.net -
joe.carroll＠telplicity.com -
matthew＠corp.crocker.com