One of our customers is claiming that when they call their T-Mobile cell phones, the CLID is correct, but they get CNAM such as "Reception1" and "Lab2". Those are the internal names of the phones. This seems impossible. Anyone heard of this being possible? The calls were sent via Onvoy.
It's possible if the traffic is flowing over a private interconnect that honours those fields. On Fri, Mar 24, 2017 at 01:43:44PM -0700, Carlos Alvarez wrote:
One of our customers is claiming that when they call their T-Mobile cell phones, the CLID is correct, but they get CNAM such as "Reception1" and "Lab2". Those are the internal names of the phones. This seems impossible.
Anyone heard of this being possible?
The calls were sent via Onvoy.
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Yes? T-Mobile made some sort of change on how they handle CID last month? https://www.reddit.com/r/VOIP/comments/5vv0kj/tmobile_now_showing_dynamic_ca... From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Friday, March 24, 2017 3:44 PM To: voiceops at voiceops.org Subject: [VoiceOps] Sending CNAM to T-Mobile One of our customers is claiming that when they call their T-Mobile cell phones, the CLID is correct, but they get CNAM such as "Reception1" and "Lab2". Those are the internal names of the phones. This seems impossible. Anyone heard of this being possible? The calls were sent via Onvoy. ***** Confidentiality Notification***** Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Opinions, conclusions and other information in this message that do not relate to the official business of Goode Technology Group shall be understood as neither given nor endorsed by GTG.
Interesting ? does it require users to have the Name ID service? https://www.t-mobile.com/shop/addons/Services/Information.aspx?PAsset=Caller... <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> = Theoretically it should not, since they are not doing a CNAM dip and it isn?t costing them anything. The second question is whether it augments or overrides CNAM data. Best Regards, Ivan Kovacevic Vice President, Client Services Star Telecom | www.startelecom.ca <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> | SIP Based Services for Contact Centers | LinkedIn <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Adolfo Celis *Sent:* March 24, 2017 4:53 PM *To:* Carlos Alvarez <caalvarez at gmail.com>; voiceops at voiceops.org *Subject:* Re: [VoiceOps] Sending CNAM to T-Mobile Yes? T-Mobile made some sort of change on how they handle CID last month? https://www.reddit.com/r/VOIP/comments/5vv0kj/tmobile_now_showing_dynamic_ca... *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On Behalf Of *Carlos Alvarez *Sent:* Friday, March 24, 2017 3:44 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Sending CNAM to T-Mobile One of our customers is claiming that when they call their T-Mobile cell phones, the CLID is correct, but they get CNAM such as "Reception1" and "Lab2". Those are the internal names of the phones. This seems impossible. Anyone heard of this being possible? The calls were sent via Onvoy. ***** Confidentiality Notification***** Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Opinions, conclusions and other information in this message that do not relate to the official business of Goode Technology Group shall be understood as neither given nor endorsed by GTG. [image: http://t.sidekickopen61.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4L...]
From what I could tell the subscriber did not need to be using the Name ID service? it occurred on any T-Mobile phone. Also, it appears it overrides CNAM data.
From: Ivan Kovacevic [mailto:ivan.kovacevic at startelecom.ca] Sent: Friday, March 24, 2017 4:02 PM To: Adolfo Celis <acelis at Goodeco.com>; Carlos Alvarez <caalvarez at gmail.com>; voiceops at voiceops.org Subject: RE: [VoiceOps] Sending CNAM to T-Mobile Interesting ? does it require users to have the Name ID service? https://www.t-mobile.com/shop/addons/Services/Information.aspx?PAsset=CallerNameDisplay&tp=Svc_Tab_CallerNameDisplay&AID=&PID<http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=https%3A%2F%2Fwww.t-mobile.com%2Fshop%2Faddons%2FServices%2FInformation.aspx%3FPAsset%3DCallerNameDisplay%26tp%3DSvc_Tab_CallerNameDisplay%26AID%3D%26PID&si=6470560385859584&pi=9789f4e7-d60c-4830-8ad7-dfb779506515>= Theoretically it should not, since they are not doing a CNAM dip and it isn?t costing them anything. The second question is whether it augments or overrides CNAM data. Best Regards, Ivan Kovacevic Vice President, Client Services Star Telecom | www.startelecom.ca<http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> | SIP Based Services for Contact Centers | LinkedIn<http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> From: VoiceOps [mailto:voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>] On Behalf Of Adolfo Celis Sent: March 24, 2017 4:53 PM To: Carlos Alvarez <caalvarez at gmail.com<mailto:caalvarez at gmail.com>>; voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] Sending CNAM to T-Mobile Yes? T-Mobile made some sort of change on how they handle CID last month? https://www.reddit.com/r/VOIP/comments/5vv0kj/tmobile_now_showing_dynamic_ca... From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Friday, March 24, 2017 3:44 PM To: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: [VoiceOps] Sending CNAM to T-Mobile One of our customers is claiming that when they call their T-Mobile cell phones, the CLID is correct, but they get CNAM such as "Reception1" and "Lab2". Those are the internal names of the phones. This seems impossible. Anyone heard of this being possible? The calls were sent via Onvoy. ***** Confidentiality Notification***** Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Opinions, conclusions and other information in this message that do not relate to the official business of Goode Technology Group shall be understood as neither given nor endorsed by GTG.
Cool. Thank you. BTW, That?s the way it has always worked in Canada on 100% of landlines and (unfortunately only) one mobile carrier. We don?t have CNAM at all. So interesting to see that T-Mobile is starting to support it. Best Regards, Ivan Kovacevic Vice President, Client Services Star Telecom | www.startelecom.ca <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> | SIP Based Services for Contact Centers | LinkedIn <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> *From:* Adolfo Celis [mailto:acelis at Goodeco.com] *Sent:* March 24, 2017 5:14 PM *To:* Ivan Kovacevic <ivan.kovacevic at startelecom.ca>; Carlos Alvarez < caalvarez at gmail.com>; voiceops at voiceops.org *Subject:* RE: [VoiceOps] Sending CNAM to T-Mobile
From what I could tell the subscriber did not need to be using the Name ID service? it occurred on any T-Mobile phone.
Also, it appears it overrides CNAM data. *From:* Ivan Kovacevic [mailto:ivan.kovacevic at startelecom.ca <ivan.kovacevic at startelecom.ca>] *Sent:* Friday, March 24, 2017 4:02 PM *To:* Adolfo Celis <acelis at Goodeco.com>; Carlos Alvarez <caalvarez at gmail.com>; voiceops at voiceops.org *Subject:* RE: [VoiceOps] Sending CNAM to T-Mobile Interesting ? does it require users to have the Name ID service? https://www.t-mobile.com/shop/addons/Services/Information.aspx?PAsset=Caller... <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> = Theoretically it should not, since they are not doing a CNAM dip and it isn?t costing them anything. The second question is whether it augments or overrides CNAM data. Best Regards, Ivan Kovacevic Vice President, Client Services Star Telecom | www.startelecom.ca <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> | SIP Based Services for Contact Centers | LinkedIn <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Adolfo Celis *Sent:* March 24, 2017 4:53 PM *To:* Carlos Alvarez <caalvarez at gmail.com>; voiceops at voiceops.org *Subject:* Re: [VoiceOps] Sending CNAM to T-Mobile Yes? T-Mobile made some sort of change on how they handle CID last month? https://www.reddit.com/r/VOIP/comments/5vv0kj/tmobile_now_showing_dynamic_ca... *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On Behalf Of *Carlos Alvarez *Sent:* Friday, March 24, 2017 3:44 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Sending CNAM to T-Mobile One of our customers is claiming that when they call their T-Mobile cell phones, the CLID is correct, but they get CNAM such as "Reception1" and "Lab2". Those are the internal names of the phones. This seems impossible. Anyone heard of this being possible? The calls were sent via Onvoy. ***** Confidentiality Notification***** Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Opinions, conclusions and other information in this message that do not relate to the official business of Goode Technology Group shall be understood as neither given nor endorsed by GTG. [image: http://t.sidekickopen61.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4L...]
This may be a duplicate. I got an error from the list server the first time I sent it. They sent proof, it's definitely happening. Very interesting. We change the CLID from the extension number to the DID/main number during outbound call processing, but not the CNAM. Looks like we will have to set that now. In a previous company, we had code to set CNAM, because our PRI-connected carrier accepted it and used it instead of a dip for on-net calls. Another interesting thing is that it seems to only happen randomly, according to the call logs they sent. On Fri, Mar 24, 2017 at 2:19 PM, Ivan Kovacevic < ivan.kovacevic at startelecom.ca> wrote:
Cool. Thank you.
BTW, That?s the way it has always worked in Canada on 100% of landlines and (unfortunately only) one mobile carrier.
We don?t have CNAM at all. So interesting to see that T-Mobile is starting to support it.
Best Regards,
Ivan Kovacevic
Vice President, Client Services
Star Telecom | www.startelecom.ca <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> | SIP Based Services for Contact Centers | LinkedIn <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...>
*From:* Adolfo Celis [mailto:acelis at Goodeco.com] *Sent:* March 24, 2017 5:14 PM *To:* Ivan Kovacevic <ivan.kovacevic at startelecom.ca>; Carlos Alvarez < caalvarez at gmail.com>; voiceops at voiceops.org
*Subject:* RE: [VoiceOps] Sending CNAM to T-Mobile
From what I could tell the subscriber did not need to be using the Name ID service? it occurred on any T-Mobile phone.
Also, it appears it overrides CNAM data.
*From:* Ivan Kovacevic [mailto:ivan.kovacevic at startelecom.ca <ivan.kovacevic at startelecom.ca>] *Sent:* Friday, March 24, 2017 4:02 PM *To:* Adolfo Celis <acelis at Goodeco.com>; Carlos Alvarez < caalvarez at gmail.com>; voiceops at voiceops.org *Subject:* RE: [VoiceOps] Sending CNAM to T-Mobile
Interesting ? does it require users to have the Name ID service?
https://www.t-mobile.com/shop/addons/Services/Information. aspx?PAsset=CallerNameDisplay&tp=Svc_Tab_CallerNameDisplay&AID=&PID <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> =
Theoretically it should not, since they are not doing a CNAM dip and it isn?t costing them anything.
The second question is whether it augments or overrides CNAM data.
Best Regards,
Ivan Kovacevic
Vice President, Client Services
Star Telecom | www.startelecom.ca <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...> | SIP Based Services for Contact Centers | LinkedIn <http://t.sidekickopen61.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1q...>
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Adolfo Celis *Sent:* March 24, 2017 4:53 PM *To:* Carlos Alvarez <caalvarez at gmail.com>; voiceops at voiceops.org *Subject:* Re: [VoiceOps] Sending CNAM to T-Mobile
Yes? T-Mobile made some sort of change on how they handle CID last month?
https://www.reddit.com/r/VOIP/comments/5vv0kj/tmobile_now_ showing_dynamic_caller_id_name_cnam/?st=j0oatutf&sh=935d2a70
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On Behalf Of *Carlos Alvarez *Sent:* Friday, March 24, 2017 3:44 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Sending CNAM to T-Mobile
One of our customers is claiming that when they call their T-Mobile cell phones, the CLID is correct, but they get CNAM such as "Reception1" and "Lab2". Those are the internal names of the phones. This seems impossible.
Anyone heard of this being possible?
The calls were sent via Onvoy.
***** Confidentiality Notification***** Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Opinions, conclusions and other information in this message that do not relate to the official business of Goode Technology Group shall be understood as neither given nor endorsed by GTG.
[image: http://t.sidekickopen61.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4L...]
participants (4)
-
abalashov＠evaristesys.com -
acelis＠Goodeco.com -
caalvarez＠gmail.com -
ivan.kovacevic＠startelecom.ca