A supervisor reached out to me today, He advised me that, with the new setup spectrum where a customers is provided a 2 equipment solution when they have static IP, 1 modem, 1 router that handles the static IP The static IP is only for incoming traffic Outgoing traffic is seen as a DHCP assigned IP address And this causes issues in SIP and with VPN?s On Thu, Jun 23, 2022 at 17:37 Izzy Goldstein - TeleGo <igoldstein at telego.net> wrote:

Anyone from charter that can reach out to me? off list is ok

i am facing an issue with VoIP/SIP

pockets from my datacenter to a specific IP are not making it to the destination, 1 HOP before the Default gateway sends the packets to another destination perhaps ?

--

Izzy Goldstein

Chief Technology Officer - DevOps Master

Main: (212) 477-1000 x 2085 <(212)%20477-1000>

Direct: (929) 477-2085

Website: www.telego.com <http://www.telego.net/>

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-- Izzy Goldstein Chief Technology Officer - DevOps Master Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: https://telego.com/ Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>