Have you been able to listen to sample calls containing the static described by your customer? Another potential cause, in addition to the obvious RF signal strength, could be clock slips. This is a phenomenon being derived from the wireline network rather than the radio network? and is pretty constant and loud when it happens. If the call goes over circuit-switched path, ie a ?TDM link, it can suffer from what sounds like static, crackles with about 20 ms periodicity Just an idea because poor signal:noise ratio is not normally described in the same way as the presence of static Regards, Richard Jobson Teraquant Corporation ph: 719 488 1003 d/l: (719) 766-8523 www.teraquant.com Info at teraquant.com Network Monitoring and Service Assurance - Speech Quality Experts (PESQ/POLQA) and Active Testing - Reporting ? HPBX - Session Border Controllers ? Session Vector Routing and SD WAN - Big Data Analytics - VoIP Fraud Management From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Mike Hammett <voiceops at ics-il.net> Date: Tuesday, April 16, 2019 at 3:58 PM To: "Voiceops.org" <voiceops at voiceops.org> Subject: [VoiceOps] Verizon Wireless Static We have a pattern of calls coming into us, the caller hears static to the point where they can barely hear our customer. Our customer doesn't hear anything wrong. Outbound calls to Verizon Wireless are fine and there aren't any other known networks having static issues. We get our calls from the local tandem ran by Frontier. Could someone from VZW reach out to me? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops