Cloud PBX Provider in Mexico
Hello, I'm currently involved in a project to setup several new branch offices all over the world with a small local staff of about 10 people. The first branch office will be in Mexico. My plan is to have as less local equipment as possible and for telephone I'm looking for a Cloud provider. A quick research directed me to AstraQom [1] and would like to hear from your experiences with them. In addition I would like to hear what type and setup for the WAN connection to a Cloud PBX do you use. I'm unsure if it just enough to prioritize the voice traffic at the local gateway or if a MPLS connection to the Cloud PBX is needed. Thank you, Patrick [1] https://www.astraqom.com/
As long as you have good internet connectivity (path) to where ever you Hosted PBX is located, there is no other requirement. e.g. our physical hosting infrastructure is in Miami, we have customers who have the actual endpoints all over the world. As long as the internet connection is good, and the phones are able to reach the hosted pbx to register, all of the other stuff is not a hard requirement. Regads. Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: Support at Snappytelecom.net
From: "Patrick Hemmen" <patrick at pahem.de> To: "voiceops at voiceops.org" <voiceops at voiceops.org> Sent: Wednesday, November 23, 2016 4:36:50 AM Subject: [VoiceOps] Cloud PBX Provider in Mexico
Hello, I'm currently involved in a project to setup several new branch offices all over the world with a small local staff of about 10 people. The first branch office will be in Mexico. My plan is to have as less local equipment as possible and for telephone I'm looking for a Cloud provider. A quick research directed me to AstraQom [1] and would like to hear from your experiences with them. In addition I would like to hear what type and setup for the WAN connection to a Cloud PBX do you use. I'm unsure if it just enough to prioritize the voice traffic at the local gateway or if a MPLS connection to the Cloud PBX is needed.
Thank you, Patrick
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
We have a number of customers in Mexico and see no real issues with call quality and connectivity. One is a small call center with high volume, and issues are rare. On Wed, Nov 23, 2016 at 7:53 AM, Faisal Imtiaz <faisal at snappytelecom.net> wrote:
As long as you have good internet connectivity (path) to where ever you Hosted PBX is located, there is no other requirement.
e.g. our physical hosting infrastructure is in Miami, we have customers who have the actual endpoints all over the world.
As long as the internet connection is good, and the phones are able to reach the hosted pbx to register, all of the other stuff is not a hard requirement.
Regads.
Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232
Help-desk: (305)663-5518 Option 2 or Email: Support at Snappytelecom.net
------------------------------
*From: *"Patrick Hemmen" <patrick at pahem.de> *To: *"voiceops at voiceops.org" <voiceops at voiceops.org> *Sent: *Wednesday, November 23, 2016 4:36:50 AM *Subject: *[VoiceOps] Cloud PBX Provider in Mexico
Hello, I'm currently involved in a project to setup several new branch offices all over the world with a small local staff of about 10 people. The first branch office will be in Mexico. My plan is to have as less local equipment as possible and for telephone I'm looking for a Cloud provider. A quick research directed me to AstraQom [1] and would like to hear from your experiences with them. In addition I would like to hear what type and setup for the WAN connection to a Cloud PBX do you use. I'm unsure if it just enough to prioritize the voice traffic at the local gateway or if a MPLS connection to the Cloud PBX is needed.
Thank you, Patrick
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Delay can been an issue. You probably have little control over the delay across the PSTN so it is that much more important that delay across the LAN and WAN be as low as possible. 320 - 340ms is probably the max round trip delay your customers will accept. If is is higher than that your customers will interrupt each other and become frustrated. You can reduce jitter buffers but that wont buy you much. ________________________________________ From: VoiceOps [voiceops-bounces at voiceops.org] on behalf of Carlos Alvarez [caalvarez at gmail.com] Sent: Wednesday, November 23, 2016 8:28 AM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Cloud PBX Provider in Mexico We have a number of customers in Mexico and see no real issues with call quality and connectivity. One is a small call center with high volume, and issues are rare. On Wed, Nov 23, 2016 at 7:53 AM, Faisal Imtiaz <faisal at snappytelecom.net<mailto:faisal at snappytelecom.net>> wrote: As long as you have good internet connectivity (path) to where ever you Hosted PBX is located, there is no other requirement. e.g. our physical hosting infrastructure is in Miami, we have customers who have the actual endpoints all over the world. As long as the internet connection is good, and the phones are able to reach the hosted pbx to register, all of the other stuff is not a hard requirement. Regads. Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232<tel:305%20663%205518%20x%20232> Help-desk: (305)663-5518<tel:%28305%29663-5518> Option 2 or Email: Support at Snappytelecom.net ________________________________ From: "Patrick Hemmen" <patrick at pahem.de<mailto:patrick at pahem.de>> To: "voiceops at voiceops.org<mailto:voiceops at voiceops.org>" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Sent: Wednesday, November 23, 2016 4:36:50 AM Subject: [VoiceOps] Cloud PBX Provider in Mexico Hello, I'm currently involved in a project to setup several new branch offices all over the world with a small local staff of about 10 people. The first branch office will be in Mexico. My plan is to have as less local equipment as possible and for telephone I'm looking for a Cloud provider. A quick research directed me to AstraQom [1] and would like to hear from your experiences with them. In addition I would like to hear what type and setup for the WAN connection to a Cloud PBX do you use. I'm unsure if it just enough to prioritize the voice traffic at the local gateway or if a MPLS connection to the Cloud PBX is needed. Thank you, Patrick [1] https://www.astraqom.com/<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.astraqom.com_&d=DgMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=jySYuR6eMC8QV4OSFJ9QjB8IqDM3pNYE6owt4BX1R3s&m=-pwXVXd8gb4ICJ17PMby3cF6HrBc8H7JJMwlXWVFpQs&s=Ff7-G2hxn-53pBLgoJnOhVdIdb9bf_OTOkjxm_eCu-E&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DgMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=jySYuR6eMC8QV4OSFJ9QjB8IqDM3pNYE6owt4BX1R3s&m=-pwXVXd8gb4ICJ17PMby3cF6HrBc8H7JJMwlXWVFpQs&s=KJjyBkcu-c8G_lDsRM3JGDvyDEj_JUV3GfoYlQ5XRl0&e=> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops<https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DgMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=jySYuR6eMC8QV4OSFJ9QjB8IqDM3pNYE6owt4BX1R3s&m=-pwXVXd8gb4ICJ17PMby3cF6HrBc8H7JJMwlXWVFpQs&s=KJjyBkcu-c8G_lDsRM3JGDvyDEj_JUV3GfoYlQ5XRl0&e=> ---------------------------------------------------------------------- This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.
I would agree with other folk who have replied in this thread that as long as general Internet connectivity is good on both sides, the result will probably be good. Until the mid-late 2000s, there was a conventional wisdom that one does not run voice over the public Internet?at least, not if one wants it to sound good. The public Internet was death to voice quality. Instead, the only way to assure good service was direct IP circuits, MPLS, etc. This just isn't true today. The backbone of the public Internet has evolved to accommodate real-time communications quite well. It's perfectly accepted practice to run voice over the greater Internet nowadays, at least in developed countries. Anyone who tells you otherwise is trying to sell you circuits. The notion of public Internet as a voice killer was something of an exaggeration back in the 2000s, too. I've been running voice over the public Internet in all kinds of ways since 2005 or so with hardly a complaint. What issues I have encountered were last mile-related, 100% of the time, every time. -- Alex -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 (direct) / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
Actually, I've got a good story about that. I spent nearly two years (on/off) residing in Yerevan, Armenia from 2012-2014. That's 6300+ miles' Great Circle distance (and probably quite a bit more in terms of "backbone distance") from our PBX in Atlanta, and Armenia is a landlocked, economically blockaded country with a tenuous[1][2] hold on outside IP connectivity. If you don't know where it is, picture a place the size of Delaware, located north of Iran, east of Turkey, south of Georgia, and west of Azerbaijan, between the Black and Caspian Seas. I don't think most customers and colleagues would have been any the wiser if I hadn't told them I was away. I had an 8/8 FTTH connection in Yerevan, and once my traffic went to Georgia (Caucasus Online), it rode a very expedient Level3 route all the way back to Atlanta. In fact, I've never had such beautifully consistent ping in the US. I could run a ping to the Atlanta VoIP PBX for an hour and it would return 165, 165, 165, 165 ... I could only dream of such voice quality with usual cable & ILEC suspects here stateside. This is despite likely heavy oversubscription on the part of my Armenian FTTH provider, since wholesale outside connectivity was so comparatively expensive. And in the end, it all just went to my Freeswitch PBX colocated in Atlanta, literally half a world away. No audio issues. Never once had a problem. Crystal-clear conversations. If I could swing that in tiny, relatively poor and not especially well-equipped Armenia, you can swing it in Mexico. -- Alex [1] https://www.theguardian.com/world/2011/apr/06/georgian-woman-cuts-web-access [2] The external redundancy situation has improved greatly since those days, and the number of fibre operators and backbone connections is now somewhat higher. Nevertheless, it remains true that the Republic of Georgia is its lifeline to the world because of the pan-Turkic blockade. -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 (direct) / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
participants (5)
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abalashov＠evaristesys.com -
caalvarez＠gmail.com -
faisal＠snappytelecom.net -
Jared.Ball＠cdk.com -
patrick＠pahem.de