I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there". Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement. On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
------------------------------------------------------------------------
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard. Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine. On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote: The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there". Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard. Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's. Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso... Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote:
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there".
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center? From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's. Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso... Sent from my iPhone On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote: It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine. On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote: The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there".. Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement. On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. ________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops -- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard. Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether..net/mailman/listinfo/voiceops> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
While I dont know exact pricing I can tell you they hit you with a nice one time fee for the two servers to start. IBM servers running redhat in our case. Pretty much everything is licensed in detail. Each server, running VMs, contains an app server, a network server, a media server, a profile server, and an xsp server (I forget the name of it and things have changed a bit in recent upgrades I believe). You can choose to get a blade setup and put each service on it's own server. Or whatever. Geographic redundancy. You name it. The CDR server using oracle was pretty expensive and you require that so users can see their calls... or whip up something on your own. What hurts is the yearly maitainence fee on your licenses in our case. So if you are not using them efficiently you are throwing money out the window paying for support on licenses you bought but are not getting revenue on. There are a lot of catches you learn over time. Take call centers for example. They come in 3 flavors so you have to understand what biz customers really want before setting it all up. Polycom phones work the best for us. Yealink does ok if you want something cheaper. The process of setting up the first phone sucks but once done you get auto provisioning features. Customers find the web interface daunting at first. Even techy people. But I think it is nice and done as well as they could. Integration with salesforce worked like a charm. I was impressed. Their xchange support resource website sucks for searching but eventually you find what you need. Tons and tons of docs on everything for each release. It does a lot. Rock solid. Almost every case of a problem was not Broadsoft. Except for some patches revolving around java and their applications customers can use. All in all, I like it. Add a Acme pair in front of it and you have a powerful setup. matt On Tue, 19 Aug 2014, Adam Vocks wrote:
Anyone care to say what a Broadsoft implementation costs?? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
?
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH
?
It's pretty advanced guys - and expensive for a reason - it's bullet proof. ?Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. ?Taking those points into consideration it is the only platform that can exceed six 9's.
?
Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...?
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
?
?
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote:
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.?
?
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.?
_________________________________________________________________________________________________________________________________________________________________________
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Are you in it 100k before getting your first customer live? -----Original Message----- From: Matt Yaklin [mailto:myaklin at g4.net] Sent: Tuesday, August 19, 2014 10:59 AM To: Adam Vocks Cc: Alex Hardie; Peter E; voiceops at voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH While I dont know exact pricing I can tell you they hit you with a nice one time fee for the two servers to start. IBM servers running redhat in our case. Pretty much everything is licensed in detail. Each server, running VMs, contains an app server, a network server, a media server, a profile server, and an xsp server (I forget the name of it and things have changed a bit in recent upgrades I believe). You can choose to get a blade setup and put each service on it's own server. Or whatever. Geographic redundancy. You name it. The CDR server using oracle was pretty expensive and you require that so users can see their calls... or whip up something on your own. What hurts is the yearly maitainence fee on your licenses in our case. So if you are not using them efficiently you are throwing money out the window paying for support on licenses you bought but are not getting revenue on. There are a lot of catches you learn over time. Take call centers for example. They come in 3 flavors so you have to understand what biz customers really want before setting it all up. Polycom phones work the best for us. Yealink does ok if you want something cheaper. The process of setting up the first phone sucks but once done you get auto provisioning features. Customers find the web interface daunting at first. Even techy people. But I think it is nice and done as well as they could. Integration with salesforce worked like a charm. I was impressed. Their xchange support resource website sucks for searching but eventually you find what you need. Tons and tons of docs on everything for each release. It does a lot. Rock solid. Almost every case of a problem was not Broadsoft. Except for some patches revolving around java and their applications customers can use. All in all, I like it. Add a Acme pair in front of it and you have a powerful setup. matt On Tue, 19 Aug 2014, Adam Vocks wrote:
Anyone care to say what a Broadsoft implementation costs?B I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
B
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH
B
It's pretty advanced guys - and expensive for a reason - it's bullet proof. B Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. B Taking those points into consideration it is the only platform that can exceed six 9's.
B
Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...B
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
B
B
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote:
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.B
B
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.B
______________________________________________________________________ ______________________________________________________________________ _____________________________
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. Broadworks is software. It runs on commodity hardware and Linux or Solaris. Ours is running on IBM Blades and Redhat Linux. You also want a good SBC. We use acme packet (oracle) Broadworks is rock solid.
On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <Adam.Vocks at cticomputers.com> wrote:
Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH
It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's.
Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote:
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help. Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS? I just learned of PIKA WARP Plus, and their product guide is attached. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however. I have heard there are some other ATA's out there that can use an FXO port as an audio in jack? Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft? I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution. On Tue, Aug 19, 2014 at 11:57 AM, Matthew S. Crocker < matthew at corp.crocker.com> wrote:
Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. Broadworks is software. It runs on commodity hardware and Linux or Solaris. Ours is running on IBM Blades and Redhat Linux. You also want a good SBC. We use acme packet (oracle)
Broadworks is rock solid.
On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <Adam.Vocks at cticomputers.com> wrote:
Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On Behalf Of *Alex Hardie *Sent:* Tuesday, August 19, 2014 10:16 AM *To:* Peter E *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Broadsoft MoH
It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's.
Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote:
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
------------------------------
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops <https://puck.nether..net/mailman/listinfo/voiceops>
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help. Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS? I just learned of PIKA WARP Plus. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however. I have heard there are some other ATA's out there that can use an FXO port as an audio in jack? Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft? I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution. On Tue, Aug 19, 2014 at 2:04 PM, Colton Conor <colton.conor at gmail.com> wrote:
So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help.
Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?
I just learned of PIKA WARP Plus, and their product guide is attached. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however.
I have heard there are some other ATA's out there that can use an FXO port as an audio in jack?
Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?
I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution.
On Tue, Aug 19, 2014 at 11:57 AM, Matthew S. Crocker < matthew at corp.crocker.com> wrote:
Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. Broadworks is software. It runs on commodity hardware and Linux or Solaris. Ours is running on IBM Blades and Redhat Linux. You also want a good SBC. We use acme packet (oracle)
Broadworks is rock solid.
On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <Adam.Vocks at cticomputers.com> wrote:
Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On Behalf Of *Alex Hardie *Sent:* Tuesday, August 19, 2014 10:16 AM *To:* Peter E *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Broadsoft MoH
It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's.
Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote:
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor < colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
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Music on hold is more than delivery of .mp3 files - and you are right it depends TOTALLY on an outside source to? Broadsoft ?if you want to do anything that involves a richer?content experience.? This is one of the issues between a premise based solution and a hosted one.? In a hosted solution the carrier is responsible for the distribution of content - the whole DRM issue is a pain.? In a CPE/PBX solution the service demark is in the building - technically the carrier providing the trunk never has to touch it.? In the hosted service they do. There are several partners of BroadSoft - I think you can even dig up an old partner config guide somewhere - its been supported since R11 I think. I can look for who the partners are and follow up on this thread - but there are several.? This is more an architectural issue than a product one - and is another reason deployments taking full advantage of what BroadSoft does well (scale, service logic etc.) requires the operator to provide some level of integration - in this case a far bit. On Wednesday, August 20, 2014 8:32 PM, Colton Conor <colton.conor at gmail.com> wrote: So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help.? Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS? I just learned of PIKA?WARP Plus. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however.? I have heard there are some other ATA's out there that can use an FXO port as an audio in jack?? Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft? I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution.? On Tue, Aug 19, 2014 at 2:04 PM, Colton Conor <colton.conor at gmail.com> wrote: So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help.?
Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?
I just learned of PIKA?WARP Plus, and their product guide is attached. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however.?
I have heard there are some other ATA's out there that can use an FXO port as an audio in jack??
Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?
I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution.?
On Tue, Aug 19, 2014 at 11:57 AM, Matthew S. Crocker <matthew at corp.crocker.com> wrote:
Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. ? Broadworks is software. It runs on commodity hardware and Linux or Solaris. ? ?Ours is running on IBM Blades and Redhat Linux. ? You also want a good SBC. ?We use acme packet (oracle)?
Broadworks is rock solid.
On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <Adam.Vocks at cticomputers.com> wrote:
Anyone care to say what a Broadsoft implementation costs?? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
? From:VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH ? It's pretty advanced guys - and expensive for a reason - it's bullet proof. ?Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. ?Taking those points into consideration it is the only platform that can exceed six 9's. ? Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...?
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote: It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
? ?
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote: The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.? ? Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.?
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Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com//, http://www.alexbalashov.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether..net/mailman/listinfo/voiceops
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I agree with your statement. However, Broadsoft should make it easier for clients to upload their own DRM free music. Multiple files, multiple file formats, and looping. If they supported that instead of requiring an external ATA or system to do music on hold that would solve 90 percent of the problems. Who really wants to login to the Broadsoft system and change a song every day, week, or month? Its much easier to upload say 20 songs, and have Broadsoft play them through them. Plus support current sound files like .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN. They should write a script to convert it for the user in the background. Yes, please provide a list besides the PIKA WARP Plus that is certified. I would look it up myself, but our Broadsoft wholesaler doesn't provide us such information. Infact, they don't even show us the external option on their portal, so that is something I will have to get them to add. On Thu, Aug 21, 2014 at 5:31 AM, Alexander Hardie <ahardie at bellsouth.net> wrote:
Music on hold is more than delivery of .mp3 files - and you are right it depends TOTALLY on an outside source to Broadsoft if you want to do anything that involves a richer content experience.
This is one of the issues between a premise based solution and a hosted one. In a hosted solution the carrier is responsible for the distribution of content - the whole DRM issue is a pain. In a CPE/PBX solution the service demark is in the building - technically the carrier providing the trunk never has to touch it. In the hosted service they do.
There are several partners of BroadSoft - I think you can even dig up an old partner config guide somewhere - its been supported since R11 I think.
I can look for who the partners are and follow up on this thread - but there are several.
This is more an architectural issue than a product one - and is another reason deployments taking full advantage of what BroadSoft does well (scale, service logic etc.) requires the operator to provide some level of integration - in this case a far bit.
On Wednesday, August 20, 2014 8:32 PM, Colton Conor < colton.conor at gmail.com> wrote:
So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help.
Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?
I just learned of PIKA WARP Plus. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however.
I have heard there are some other ATA's out there that can use an FXO port as an audio in jack?
Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?
I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution.
On Tue, Aug 19, 2014 at 2:04 PM, Colton Conor <colton.conor at gmail.com> wrote:
So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help.
Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?
I just learned of PIKA WARP Plus, and their product guide is attached. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however.
I have heard there are some other ATA's out there that can use an FXO port as an audio in jack?
Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?
I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution.
On Tue, Aug 19, 2014 at 11:57 AM, Matthew S. Crocker < matthew at corp.crocker.com> wrote:
Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. Broadworks is software. It runs on commodity hardware and Linux or Solaris. Ours is running on IBM Blades and Redhat Linux. You also want a good SBC. We use acme packet (oracle)
Broadworks is rock solid.
On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <Adam.Vocks at cticomputers.com> wrote:
Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On Behalf Of *Alex Hardie *Sent:* Tuesday, August 19, 2014 10:16 AM *To:* Peter E *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Broadsoft MoH
It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's.
Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote: The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com//, http://www.alexbalashov.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether..net/mailman/listinfo/voiceops
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I don?t know how well it is supported by Broadworks in particular however with other systems I have used Asterisk as a MoH device like your described ATA solution. The key here is that Asterisk can act as multiple music on hold devices and provide all of the features you are looking for HOWEVER, you are STILL responsible for providing the interface for uploading and converting audio files to place on the Asterisk server as well as managing who has access to what. None of this is difficult or without many examples on the internet ? for example (although a pretty poorly one but relevant) http://impulse.net/from-the-systems-engineering-lab-add-flexibility-to-your-... If you do find this a useful solution or even if not please do provide useful feedback of whether it works or not and what you tried. The link I provided was the first one that popped up in my search for ?broadworks asterisk music on hold device? but I would be shocked if this concept is not a widely used solution even if it hasn?t been brought up yet on this list. I know it was very common with older solutions Broadsoft acquired/provided such as the M6. Jesse From: Colton Conor [mailto:colton.conor at gmail.com] Sent: Thursday, August 21, 2014 10:54 AM To: Alexander Hardie Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH I agree with your statement. However, Broadsoft should make it easier for clients to upload their own DRM free music. Multiple files, multiple file formats, and looping. If they supported that instead of requiring an external ATA or system to do music on hold that would solve 90 percent of the problems. Who really wants to login to the Broadsoft system and change a song every day, week, or month? Its much easier to upload say 20 songs, and have Broadsoft play them through them. Plus support current sound files like .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN. They should write a script to convert it for the user in the background. Yes, please provide a list besides the PIKA WARP Plus that is certified. I would look it up myself, but our Broadsoft wholesaler doesn't provide us such information. Infact, they don't even show us the external option on their portal, so that is something I will have to get them to add. On Thu, Aug 21, 2014 at 5:31 AM, Alexander Hardie <ahardie at bellsouth.net<mailto:ahardie at bellsouth.net>> wrote: Music on hold is more than delivery of .mp3 files - and you are right it depends TOTALLY on an outside source to Broadsoft if you want to do anything that involves a richer content experience. This is one of the issues between a premise based solution and a hosted one. In a hosted solution the carrier is responsible for the distribution of content - the whole DRM issue is a pain. In a CPE/PBX solution the service demark is in the building - technically the carrier providing the trunk never has to touch it. In the hosted service they do. There are several partners of BroadSoft - I think you can even dig up an old partner config guide somewhere - its been supported since R11 I think. I can look for who the partners are and follow up on this thread - but there are several. This is more an architectural issue than a product one - and is another reason deployments taking full advantage of what BroadSoft does well (scale, service logic etc.) requires the operator to provide some level of integration - in this case a far bit. On Wednesday, August 20, 2014 8:32 PM, Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote: So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help. Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS? I just learned of PIKA WARP Plus. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however. I have heard there are some other ATA's out there that can use an FXO port as an audio in jack? Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft? I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution. On Tue, Aug 19, 2014 at 2:04 PM, Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote: So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help. Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS? I just learned of PIKA WARP Plus, and their product guide is attached. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however. I have heard there are some other ATA's out there that can use an FXO port as an audio in jack? Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft? I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution. On Tue, Aug 19, 2014 at 11:57 AM, Matthew S. Crocker <matthew at corp.crocker.com<mailto:matthew at corp.crocker.com>> wrote: Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. Broadworks is software. It runs on commodity hardware and Linux or Solaris. Ours is running on IBM Blades and Redhat Linux. You also want a good SBC. We use acme packet (oracle) Broadworks is rock solid. On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <Adam.Vocks at cticomputers.com<mailto:Adam.Vocks at cticomputers.com>> wrote: Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center? From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops at voiceops.org<mailto:voiceops at voiceops.org> Subject: Re: [VoiceOps] Broadsoft MoH It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's. Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso... Sent from my iPhone On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com<mailto:peeip989 at gmail.com>> wrote: It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine. On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com<mailto:abalashov at evaristesys.com>> wrote: The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there".. Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement. On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops -- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard. Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com//, http://www.alexbalashov.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether..net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops ________________________________ This e-mail and any attachments are confidential. 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Jesse, Yes, I saw this thread and solution. I don't think that would scale as well though. The whole point of Broadsoft is being able to host hundreds or thousands of users. The though of having to fire up an asterisk server, host it somewhere, and program it everytime a client wants a local music on hold source seems silly to me. On Thu, Aug 21, 2014 at 11:45 AM, Jesse Howard <jhoward at shoretel.com> wrote:
I don?t know how well it is supported by Broadworks in particular however with other systems I have used Asterisk as a MoH device like your described ATA solution.
The key here is that Asterisk can act as multiple music on hold devices and provide all of the features you are looking for HOWEVER, you are STILL responsible for providing the interface for uploading and converting audio files to place on the Asterisk server as well as managing who has access to what. None of this is difficult or without many examples on the internet ? for example (although a pretty poorly one but relevant) http://impulse.net/from-the-systems-engineering-lab-add-flexibility-to-your-...
If you do find this a useful solution or even if not please do provide useful feedback of whether it works or not and what you tried. The link I provided was the first one that popped up in my search for ?broadworks asterisk music on hold device? but I would be shocked if this concept is not a widely used solution even if it hasn?t been brought up yet on this list. I know it was very common with older solutions Broadsoft acquired/provided such as the M6.
Jesse
*From:* Colton Conor [mailto:colton.conor at gmail.com] *Sent:* Thursday, August 21, 2014 10:54 AM *To:* Alexander Hardie
*Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Broadsoft MoH
I agree with your statement. However, Broadsoft should make it easier for clients to upload their own DRM free music. Multiple files, multiple file formats, and looping. If they supported that instead of requiring an external ATA or system to do music on hold that would solve 90 percent of the problems. Who really wants to login to the Broadsoft system and change a song every day, week, or month? Its much easier to upload say 20 songs, and have Broadsoft play them through them. Plus support current sound files like .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN. They should write a script to convert it for the user in the background.
Yes, please provide a list besides the PIKA WARP Plus that is certified. I would look it up myself, but our Broadsoft wholesaler doesn't provide us such information. Infact, they don't even show us the external option on their portal, so that is something I will have to get them to add.
On Thu, Aug 21, 2014 at 5:31 AM, Alexander Hardie <ahardie at bellsouth.net> wrote:
Music on hold is more than delivery of .mp3 files - and you are right it depends TOTALLY on an outside source to Broadsoft if you want to do anything that involves a richer content experience.
This is one of the issues between a premise based solution and a hosted one. In a hosted solution the carrier is responsible for the distribution of content - the whole DRM issue is a pain. In a CPE/PBX solution the service demark is in the building - technically the carrier providing the trunk never has to touch it. In the hosted service they do.
There are several partners of BroadSoft - I think you can even dig up an old partner config guide somewhere - its been supported since R11 I think.
I can look for who the partners are and follow up on this thread - but there are several.
This is more an architectural issue than a product one - and is another reason deployments taking full advantage of what BroadSoft does well (scale, service logic etc.) requires the operator to provide some level of integration - in this case a far bit.
On Wednesday, August 20, 2014 8:32 PM, Colton Conor < colton.conor at gmail.com> wrote:
So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help.
Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?
I just learned of PIKA WARP Plus. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however.
I have heard there are some other ATA's out there that can use an FXO port as an audio in jack?
Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?
I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution.
On Tue, Aug 19, 2014 at 2:04 PM, Colton Conor <colton.conor at gmail.com> wrote:
So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help.
Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?
I just learned of PIKA WARP Plus, and their product guide is attached. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however.
I have heard there are some other ATA's out there that can use an FXO port as an audio in jack?
Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?
I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution.
On Tue, Aug 19, 2014 at 11:57 AM, Matthew S. Crocker < matthew at corp.crocker.com> wrote:
Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. Broadworks is software. It runs on commodity hardware and Linux or Solaris. Ours is running on IBM Blades and Redhat Linux. You also want a good SBC. We use acme packet (oracle)
Broadworks is rock solid.
On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <Adam.Vocks at cticomputers.com> wrote:
Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On Behalf Of *Alex Hardie *Sent:* Tuesday, August 19, 2014 10:16 AM *To:* Peter E *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] Broadsoft MoH
It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's.
Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote:
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
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Web: http://www.evaristesys.com//, http://www.alexbalashov.com/
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On Thu, Aug 21, 2014 at 11:54 AM, Colton Conor <colton.conor at gmail.com> wrote:
I agree with your statement. However, Broadsoft should make it easier for clients to upload their own DRM free music. Multiple files, multiple file formats, and looping. If they supported that instead of requiring an external ATA or system to do music on hold that would solve 90 percent of the problems. Who really wants to login to the Broadsoft system and change a song every day, week, or month? Its much easier to upload say 20 songs, and have Broadsoft play them through them. Plus support current sound files like .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN. They should write a script to convert it for the user in the background.
Couldn't you upload a song and then rename it at the command line? Repeat this x times and then use cron to switch between them with symlinks pointing from the file Broadworks thinks is there? A bit kludgey but free.
Yes, however this solution and API would also require direct access to the Broadsoft which we don't have. On Thu, Aug 21, 2014 at 12:22 PM, oliver <ohemming at gmail.com> wrote:
On Thu, Aug 21, 2014 at 11:54 AM, Colton Conor <colton.conor at gmail.com> wrote:
I agree with your statement. However, Broadsoft should make it easier for clients to upload their own DRM free music. Multiple files, multiple file formats, and looping. If they supported that instead of requiring an external ATA or system to do music on hold that would solve 90 percent of the problems. Who really wants to login to the Broadsoft system and change a song every day, week, or month? Its much easier to upload say 20 songs, and have Broadsoft play them through them. Plus support current sound files like .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN. They should write a script to convert it for the user in the background.
Couldn't you upload a song and then rename it at the command line? Repeat this x times and then use cron to switch between them with symlinks pointing from the file Broadworks thinks is there? A bit kludgey but free. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Basically I am looking for an ATA that has a line in port, and supported by auto prov by Broadsoft DMS. If this ATA could also have a music server built in where you could upload files and it could stream that back to the Broadsoft that would be ideal. Seems like the Warp Plus will do the line in stream back to the Broadsoft, but then doesn't have the ability to upload songs and stream them back. Maybe the ATA I am asking for doesn't exist? How are Broadsoft providers handling Music on hold today? Just one song at a time? On Thu, Aug 21, 2014 at 4:10 PM, Colton Conor <colton.conor at gmail.com> wrote:
Yes, however this solution and API would also require direct access to the Broadsoft which we don't have.
On Thu, Aug 21, 2014 at 12:22 PM, oliver <ohemming at gmail.com> wrote:
On Thu, Aug 21, 2014 at 11:54 AM, Colton Conor <colton.conor at gmail.com> wrote:
I agree with your statement. However, Broadsoft should make it easier for clients to upload their own DRM free music. Multiple files, multiple file formats, and looping. If they supported that instead of requiring an external ATA or system to do music on hold that would solve 90 percent of the problems. Who really wants to login to the Broadsoft system and change a song every day, week, or month? Its much easier to upload say 20 songs, and have Broadsoft play them through them. Plus support current sound files like .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN. They should write a script to convert it for the user in the background.
Couldn't you upload a song and then rename it at the command line? Repeat this x times and then use cron to switch between them with symlinks pointing from the file Broadworks thinks is there? A bit kludgey but free. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On Aug 21, 2014, at 5:13 PM, Colton Conor <colton.conor at gmail.com> wrote:
Basically I am looking for an ATA that has a line in port, and supported by auto prov by Broadsoft DMS. If this ATA could also have a music server built in where you could upload files and it could stream that back to the Broadsoft that would be ideal. Seems like the Warp Plus will do the line in stream back to the Broadsoft, but then doesn't have the ability to upload songs and stream them back. Maybe the ATA I am asking for doesn't exist?
How are Broadsoft providers handling Music on hold today? Just one song at a time?
99% of my customers use the canned MOH that comes with Broadworks. I have 1 customer that uploads a song, it is horrible and entirely too loud but they like it.
On Thu, Aug 21, 2014 at 4:10 PM, Colton Conor <colton.conor at gmail.com> wrote: Yes, however this solution and API would also require direct access to the Broadsoft which we don't have.
On Thu, Aug 21, 2014 at 12:22 PM, oliver <ohemming at gmail.com> wrote: On Thu, Aug 21, 2014 at 11:54 AM, Colton Conor <colton.conor at gmail.com> wrote:
I agree with your statement. However, Broadsoft should make it easier for clients to upload their own DRM free music. Multiple files, multiple file formats, and looping. If they supported that instead of requiring an external ATA or system to do music on hold that would solve 90 percent of the problems. Who really wants to login to the Broadsoft system and change a song every day, week, or month? Its much easier to upload say 20 songs, and have Broadsoft play them through them. Plus support current sound files like .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN. They should write a script to convert it for the user in the background.
Couldn't you upload a song and then rename it at the command line? Repeat this x times and then use cron to switch between them with symlinks pointing from the file Broadworks thinks is there? A bit kludgey but free. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On 8/21/14, 2:13 PM, Colton Conor wrote:
Basically I am looking for an ATA that has a line in port, and supported by auto prov by Broadsoft DMS. If this ATA could also have a music server built in where you could upload files and it could stream that back to the Broadsoft that would be ideal. Seems like the Warp Plus will do the line in stream back to the Broadsoft, but then doesn't have the ability to upload songs and stream them back. Maybe the ATA I am asking for doesn't exist?
You can use any old Sipura/Linksys ATA as an MOH source for Broadsoft. Add a resistor and a capacitor to isolate the RJ11 voltage from the source device. I know of a person in the aircraft business who plays the local ATIS (weather, wind, altimeter, etc.) as his MOH live from a radio. Asterisk scales better if you have multiple customers than dozens of ATAs and iPods, each with its own wall-wart. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV
Does the external music on hold device have to be added in a special way to Broadsoft? I heard it has to have a public static IP and can't be a registered device. Once its added is it as simple as selecting the device in the external music on hold list as shown? Our wholesaler doesn't expose the external device option in their portal for music on hold, so they would have to add this. I am just wondering if the add the device process is the same as adding a phone device to Broadsoft. On Thu, Aug 21, 2014 at 11:09 PM, Jay Hennigan <jay at west.net> wrote:
On 8/21/14, 2:13 PM, Colton Conor wrote:
Basically I am looking for an ATA that has a line in port, and supported by auto prov by Broadsoft DMS. If this ATA could also have a music server built in where you could upload files and it could stream that back to the Broadsoft that would be ideal. Seems like the Warp Plus will do the line in stream back to the Broadsoft, but then doesn't have the ability to upload songs and stream them back. Maybe the ATA I am asking for doesn't exist?
You can use any old Sipura/Linksys ATA as an MOH source for Broadsoft. Add a resistor and a capacitor to isolate the RJ11 voltage from the source device. I know of a person in the aircraft business who plays the local ATIS (weather, wind, altimeter, etc.) as his MOH live from a radio.
Asterisk scales better if you have multiple customers than dozens of ATAs and iPods, each with its own wall-wart.
-- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
On 8/26/14, 11:45 AM, Colton Conor wrote:
Does the external music on hold device have to be added in a special way to Broadsoft? I heard it has to have a public static IP and can't be a registered device. Once its added is it as simple as selecting the device in the external music on hold list as shown?
We've always used a static IP unregistered, I haven't tried with a registered device but I don't see why it wouldn't work. Essentially Broadsoft places a call to it and it answers and plays audio.
Our wholesaler doesn't expose the external device option in their portal for music on hold, so they would have to add this. I am just wondering if the add the device process is the same as adding a phone device to Broadsoft.
It is very similar. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV
On 8/21/2014 5:10 PM, Colton Conor wrote:
Yes, however this solution and API would also require direct access to the Broadsoft which we don't have.
There is a lot of energy in this thread complaining about what you don't have - which is easy to do. Look at what you DO have: You saved $1 million capital expenditure by going white-label PLUS the payroll expense of at least 1 VoIP Engineer who can run the softswitch. PLUS you don't have to manage it or keep it running, the WL folks do. You gave up some control. You don't have every fancy new feature. But you have 400 features to work with on a very stable platform that scales. Yes, customers like MOH (and some other features). There are external solutions for that and paging. Whining is not going to get BSFT to change anything unless you are the Product Manager at Verizon or Comcast. If it did, the Cloud Comm Alliance would be ecstatic. One issue is that not all premise solutions can be ported to the cloud. But that is kind of the point, right? Cloud forces changes in business behavior to make the business more efficient, flexible, remote, etc. But primarily cloud is sold as a replacement for the current (usually premise based) solution. That is setting yourself up for failure. Yes, it is difficult to get 20+ year employees to switch gears, but guess what? They are doing it anyway because Polycom phones don't look a thing like their previous phone. If you trained them in doing things through the portal or app or how the new behavior is different but presents an opportunity to do something new or better, you would lower churn and have a raving fan. Instead it is all about how the softswitch (doesn't matter which brand) won't do exactly what the Switchvox or key system used to do. Win8 is different in many ways from Win7. Cars didn't always come with seatbelts. There is more computing power and memory in my smartphone than there was in the IBM 3033 that I used in college. Things change. Help your customers by managing not just their technology, but their expectations. Not everyone is a good fit for hosted PBX. Some people will be happier with a box and a SIP trunk. </rant> Regards, Peter @ RAD-INFO INC
"Yes, customers like MOH (and some other features). There are external solutions for that and paging. Whining is not going to get BSFT to change anything unless you are the Product Manager at Verizon or Comcast. If it did, the Cloud Comm Alliance would be ecstatic." I agree with you. I am asking what these external solutions are. The only one I know of to date is the one that I mentioned WARP Plus. There has to be other devices out there that are certified by Broadsoft to be an external source? Can someone with Broadsoft documentation look this up? On Thu, Aug 21, 2014 at 4:45 PM, Peter Rad. <peter at 4isps.com> wrote:
On 8/21/2014 5:10 PM, Colton Conor wrote:
Yes, however this solution and API would also require direct access to the Broadsoft which we don't have.
There is a lot of energy in this thread complaining about what you don't have - which is easy to do.
Look at what you DO have:
You saved $1 million capital expenditure by going white-label PLUS the payroll expense of at least 1 VoIP Engineer who can run the softswitch. PLUS you don't have to manage it or keep it running, the WL folks do.
You gave up some control. You don't have every fancy new feature. But you have 400 features to work with on a very stable platform that scales.
Yes, customers like MOH (and some other features). There are external solutions for that and paging. Whining is not going to get BSFT to change anything unless you are the Product Manager at Verizon or Comcast. If it did, the Cloud Comm Alliance would be ecstatic.
One issue is that not all premise solutions can be ported to the cloud. But that is kind of the point, right?
Cloud forces changes in business behavior to make the business more efficient, flexible, remote, etc.
But primarily cloud is sold as a replacement for the current (usually premise based) solution. That is setting yourself up for failure.
Yes, it is difficult to get 20+ year employees to switch gears, but guess what? They are doing it anyway because Polycom phones don't look a thing like their previous phone.
If you trained them in doing things through the portal or app or how the new behavior is different but presents an opportunity to do something new or better, you would lower churn and have a raving fan. Instead it is all about how the softswitch (doesn't matter which brand) won't do exactly what the Switchvox or key system used to do.
Win8 is different in many ways from Win7. Cars didn't always come with seatbelts. There is more computing power and memory in my smartphone than there was in the IBM 3033 that I used in college. Things change.
Help your customers by managing not just their technology, but their expectations.
Not everyone is a good fit for hosted PBX. Some people will be happier with a box and a SIP trunk.
</rant>
Regards,
Peter @ RAD-INFO INC
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Streaming audio on hold is something that you can do with so many devices. In the partner config guides, many devices list themselves as providing "Music On Hold", but in reality they're just a PBX that has the ability to play on-hold music like any other PBX. For example, Microsoft Lync is listed (by Microsoft) as a MOH device for BroadWorks purposes. The models that are clearly good at the application, listed in the BroadSoft docs, are: Pika Warp Pager Messages On Hold Australia Captivate Global With the appropriate impedance matching device (* such as the Viking MOH-2L), though, I'm sure you could do MOH with a Linksys SPA-3102 and probably lots of other ATAs that have FXO ports and auto-answer. One BroadSoft document in particular mentions the SPA-1001 and its "Streaming Audio Server" supporting "10 sessions", but I haven't tried it. (*) http://www.vikingelectronics.com/products/view_product.php?pid=189
mark at ecg.co +1-229-316-0013 http://ecg.co/lindsey
On Aug 21, 2014, at 18:02 , Colton Conor <colton.conor at gmail.com> wrote:
I agree with you. I am asking what these external solutions are. The only one I know of to date is the one that I mentioned WARP Plus. There has to be other devices out there that are certified by Broadsoft to be an external source? Can someone with Broadsoft documentation look this up?
On Aug 21, 2014, at 11:15 AM, Colton Conor <colton.conor at gmail.com> wrote:
I agree with your statement. However, Broadsoft should make it easier for clients to upload their own DRM free music. Multiple files, multiple file formats, and looping. If they supported that instead of requiring an external ATA or system to do music on hold that would solve 90 percent of the problems. Who really wants to login to the Broadsoft system and change a song every day, week, or month? Its much easier to upload say 20 songs, and have Broadsoft play them through them. Plus support current sound files like .mp3. Yes, I know Broadsoft needs it in G711 ulaw for playback to the PSTN. They should write a script to convert it for the user in the background.
The API is complete and easy to program against. Broadsoft is a very stable toolbox that allows the service provider to differentiate services. It wouldn't be hard at all to write an app that swapped moh files on a schedule
Yes, please provide a list besides the PIKA WARP Plus that is certified. I would look it up myself, but our Broadsoft wholesaler doesn't provide us such information. Infact, they don't even show us the external option on their portal, so that is something I will have to get them to add.
The benefits of owning instead of renting.
On Thu, Aug 21, 2014 at 5:31 AM, Alexander Hardie <ahardie at bellsouth.net> wrote: Music on hold is more than delivery of .mp3 files - and you are right it depends TOTALLY on an outside source to Broadsoft if you want to do anything that involves a richer content experience.
This is one of the issues between a premise based solution and a hosted one. In a hosted solution the carrier is responsible for the distribution of content - the whole DRM issue is a pain. In a CPE/PBX solution the service demark is in the building - technically the carrier providing the trunk never has to touch it. In the hosted service they do.
There are several partners of BroadSoft - I think you can even dig up an old partner config guide somewhere - its been supported since R11 I think.
I can look for who the partners are and follow up on this thread - but there are several.
This is more an architectural issue than a product one - and is another reason deployments taking full advantage of what BroadSoft does well (scale, service logic etc.) requires the operator to provide some level of integration - in this case a far bit.
On Wednesday, August 20, 2014 8:32 PM, Colton Conor <colton.conor at gmail.com> wrote:
So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help.
Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?
I just learned of PIKA WARP Plus. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however.
I have heard there are some other ATA's out there that can use an FXO port as an audio in jack?
Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?
I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution.
On Tue, Aug 19, 2014 at 2:04 PM, Colton Conor <colton.conor at gmail.com> wrote: So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help.
Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?
I just learned of PIKA WARP Plus, and their product guide is attached. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however.
I have heard there are some other ATA's out there that can use an FXO port as an audio in jack?
Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?
I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution.
On Tue, Aug 19, 2014 at 11:57 AM, Matthew S. Crocker <matthew at corp.crocker.com> wrote: Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. Broadworks is software. It runs on commodity hardware and Linux or Solaris. Ours is running on IBM Blades and Redhat Linux. You also want a good SBC. We use acme packet (oracle)
Broadworks is rock solid.
On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <Adam.Vocks at cticomputers.com> wrote:
Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH
It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's.
Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote: It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote: The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com//, http://www.alexbalashov.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether..net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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5-7x your initial license costs for a greenfield deployment. Broadsoft is a VoIP class 5/4 call platform - fully interoperable with anything SIP but with zero eye toward the end user experience. Sent from my iPhone
On Aug 19, 2014, at 11:39 AM, "Adam Vocks" <Adam.Vocks at cticomputers.com> wrote:
Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH
It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's.
Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso...
Sent from my iPhone
On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.
On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote:
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
That is one opinion. On 8/19/2014 7:11 AM, Alex Balashov wrote:
The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there".
Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
-- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com
BroadSoft's MOH has two option: a simple file (as you mentioned) and an external source. There are lots of external MOH sources; the most sophisticated is from Messages On Hold Australia. It's a BroadWorks (and anybody else...) -compatible standard-SIP platform that streams audio according to schedules, and records who listens to which recording. This is a case where any platform with the right external hooks is drastically improved through an external SIP device. And as a bonus: no IMS are acronyms required.
mark at ecg.co +12293160013 http://ecg.co/lindsey
On Aug 19, 2014, at 2:46, Colton Conor <colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Mark, Is this the Messages On Hold Australia? http://www.messagesonhold.com.au/ How much does a service like this cost? Which external music on hold product/services are certified from Broadsoft? What if the client want to plug in an ipod or something local for music on hold with Broadsoft. Am I the only one that thinks its silly Broadsoft requires an external device to play more than one song? On Tue, Aug 19, 2014 at 7:02 AM, Mark Lindsey <lindsey at e-c-group.com> wrote:
BroadSoft's MOH has two option: a simple file (as you mentioned) and an external source.
There are lots of external MOH sources; the most sophisticated is from Messages On Hold Australia. It's a BroadWorks (and anybody else...) -compatible standard-SIP platform that streams audio according to schedules, and records who listens to which recording.
This is a case where any platform with the right external hooks is drastically improved through an external SIP device. And as a bonus: no IMS are acronyms required.
mark at ecg.co +12293160013 http://ecg.co/lindsey
On Aug 19, 2014, at 2:46, Colton Conor <colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Yes, those are the folks; I've worked with them on tech but not the pricing. MOHA is "BroadSoft certified" -- which means they have a Partner Config Guide (PCG), and that BroadSoft Inc employees have verified the calls flows. It seems like all the major vendors I'm familiar with integrate with an external media server for interesting music on hold. Hence the market for MOHA. Some of the big guys sell a pre-integrated package from another firm, though, so you get some of the advantages of having a single vendor to support the whole package. You can search in BroadSoft xChange for other on-hold device PCGs. For example, I know there's a device made for Pandora streaming music that's compatible.
mark at ecg.co +1-229-316-0013 http://ecg.co/lindsey
On Aug 19, 2014, at 08:47 , Colton Conor <colton.conor at gmail.com> wrote:
Mark,
Is this the Messages On Hold Australia? http://www.messagesonhold.com.au/ How much does a service like this cost?
Which external music on hold product/services are certified from Broadsoft? What if the client want to plug in an ipod or something local for music on hold with Broadsoft.
Am I the only one that thinks its silly Broadsoft requires an external device to play more than one song?
On Tue, Aug 19, 2014 at 7:02 AM, Mark Lindsey <lindsey at e-c-group.com> wrote: BroadSoft's MOH has two option: a simple file (as you mentioned) and an external source.
There are lots of external MOH sources; the most sophisticated is from Messages On Hold Australia. It's a BroadWorks (and anybody else...) -compatible standard-SIP platform that streams audio according to schedules, and records who listens to which recording.
This is a case where any platform with the right external hooks is drastically improved through an external SIP device. And as a bonus: no IMS are acronyms required.
mark at ecg.co +12293160013 http://ecg.co/lindsey
On Aug 19, 2014, at 2:46, Colton Conor <colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
participants (12)
-
abalashov＠evaristesys.com -
Adam.Vocks＠cticomputers.com -
ahardie＠bellsouth.net -
colton.conor＠gmail.com -
jay＠west.net -
jhoward＠ShoreTel.com -
lindsey＠e-c-group.com -
matthew＠corp.crocker.com -
myaklin＠g4.net -
ohemming＠gmail.com -
peeip989＠gmail.com -
peter＠4isps.com