We do pay for the support contract. The person assigned to me for support has been awesome he's always been very fast to help me with issues. I guess it doesn't hurt that our office is 15min away from the Metaswitch alameda office and that's where my support guy is based out of so I can go over and sit with him when need be. -carlos -----Original Message----- From: Alex Balashov [mailto:abalashov at evaristesys.com] Sent: Saturday, August 01, 2009 11:36 AM To: Carlos Alcantar Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Alternative IVR Platform? Carlos Alcantar wrote:

And one thing I can speak highly of is Metaswitch support is awesome. Hands down best support from any vendor I have usesd.

Seriously? You must be paying them an asston of money. I have a very opposite perspective, at least on their American support apparatus. The actual UK guys are generally very decent. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775