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Customer with offshore office - best practice?
by jay＠west.net Jan. 29, 2013

Jan. 29, 2013

On 1/29/13 12:19 PM, Shripal Daphtary wrote: > Jay, we do this today with an Edgemarc for local proxy for the phones > and an Adtran that terminates a PRI in the local country. when the > caller calls out to a local number, the calls trunk from the EM to the > adtran via dial plan and then exit the PRI. likewise in inbound. If > the caller calls internally they dial 3/4 digits and use dial plan for > group dialing. > > i'm busy at the moment,but i can give you a more detailed answer with > some config help later. > > just wanted to let you know it works :) Yes, in fact we have done something similar with just an Adtran TA900 (or similar 240-volt Adtran Netvanta - warning to others that the TA900 is 120 volts only - don't ask how we know). It indeed mostly works. The problem is that if the customer now wants to conference or transfer that call to someone on the hosted system they're stuck due to the local routing to the PRI. Basic calling works well but hosted features are a problem. "Please get Bob from next door on the phone and transfer him to me", as an example. All of the solutions we have come up with do date have some element of ugly-hackishness to them. That may be the nature of the beast, just wondering what others may have come up with that works. Alex, so far New Zealand and Ecuador are the countries of concern. I'm more interested in a solid technical solution that is scalable if one exists than dealing with individual national regulation yet. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV

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Customer with offshore office - best practice?
by jay＠west.net Jan. 29, 2013

Jan. 29, 2013

We are a US-based hosted VoIP provider, Broadsoft-based. We have a number of clients who are US-based but have one or more satellite offices outside of the country. These customers are looking for an integrated solution where the remote office(s) can be integrated into the hosted system with full features while maintaining local in-country functionality. We know we can use something like Voxbone in a number of cases to bring inbound calls local to the host country into the system. This allows local inbound calling but when our customer tries to call their neighbor it routes through the US, by default with a US dial plan and associated expense. We can also install a local IP-PBX with local lines and set up the phones with two line appearances. This allows local calls in both directions but features, voice mail, transfers, etc become messy. We have toyed with the idea of a reverse-ATA type of arrangement to bring two-way local calling back to the hosted system. In-country emergency calling (9-1-1 or local equivalent number) and local regulatory issues are of concern. Two phones on the desk is also messy and obviously won't allow transfer or conference, short of activating speakerphone on both. This actually works better than one might expect, believe it or not! All of the solutions so far seem to have elements of an ugly hack. Does anyone on the list have a more elegant solution? Is it something we need to figure out country-by-country? -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV

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Request for asterisk support
by shripald＠gmail.com Jan. 29, 2013

Jan. 29, 2013

Hello all, I'm looking for a company that can support and maintain a large asterisk (don't know the flavor of asterisk) in NYC. The only requirement is that it needs to be a company that specializes in asterisk as part of their product offerings, not a single consultant. If anyone has a recommendation in the NYC area please let me know. The site has two locations, one retail, one warehouse. Thanks in advance. Shri Sent from my mobile device.

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the "microsoft scam calls". Do you have some statistics for us?
by sjur＠usken.no Jan. 28, 2013

Jan. 28, 2013

Hi, You are probably familiar with the Microsoft scam calls. I am part of the Honeynet Project and we are actively tracking these guys. If you have any information about it, please let me know. It would be great if you could give us some statistics on the following Number of calls with CallerID 3581256789999 (probably fake, but they use the same..) Approx number of numbers you have in your range (and geographical location) Number which answered and the length of the calls (if you can provide this as well) Here are some statistics about the MS scam calls so far from another provider: They had 10396 tries, where 9363 the phone rang (was online) in 7 days of those 5853 did not answer (called for 60 seconds) 3510 answered the call (approx 35% !!) 92% had less than 1 min call duration 96% had less than 2 min call duration 98% had less than 3 min call duration High talkers (seconds): 1127 1257 1406 1489 1620 2005 2473 2661 3661 3954 4296 5201 5813 6033 which means that probably 8-9 customers got frauded... in one week... -- Regards Sjur Eivind Usken +47 96999902

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Issues with the "new" SPA1x2 models
by RDawson＠alliedtelecom.net Jan. 24, 2013

Jan. 24, 2013

Anyone having good luck with these? Anyone with a substantial number deployed. They seem to be very flaky . . . just want to see if that experience is unique. [Description: cid:image001.png at 01CC5068.C9623860] Robert Dawson Voice Systems Engineer (o) 202-349-0477 | (f) 202-541-9050 rdawson at alliedtelecom.net<mailto:rdawson at alliedtelecom.net> | www.alliedtelecom.net<http://www.alliedtelecom.net/> follow us: [Description: cid:image002.png at 01CC5068.C9623860] facebook<http://www.facebook.com/alliedtelecom> | [Description: cid:image003.png at 01CC5068.C9623860] LinkedIn<http://www.linkedin.com/company/allied-telecom-group> | [Description: cid:image004.png at 01CC5068.C9623860] twitter<http://twitter.com/#!/allied_telecom> 1120 20th Street, NW, Suite 500-South, Washington, DC 20036

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O1 Communications
by d＠d-man.org Jan. 23, 2013

Jan. 23, 2013

Hi guys, Would love to hear some (off list) experiences about working with O1 Communications. We've got customers on our *** today after PacWest had a most-of-the-working-day outage. I'm considering moving our California-based origination to them. Lemme know, thanks. - Darren

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IP PBX to Interface with Hospitality Interface
by tim.donahue＠gmail.com Jan. 23, 2013

Jan. 23, 2013

Hi all, We are looking for an IP PBX with an interface to an Agilysys Hospitality system. The original solution we had quoted nearly 8 months ago is no longer available so we are scrambling to find an alternate solution. Does anyone have a PBX that they have had good experiences interfacing to Agilysys? A solution to be deployed on Linux would be preferred, but any recommendations that people have found to be reliable would be welcome at this point. Tim Donahue

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Looking for a programmer experienced with remote provisioning
by orenyny＠gmail.com Jan. 23, 2013

Jan. 23, 2013

Hello, I am looking for someone experienced with provisioning Polycom Cisco SPA and potentially Grandstream phones. If you or someone you know has the knowledge and is available to do the work, please PM me. Thanks, Oren

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Broadview contact
by matthew＠corp.crocker.com Jan. 23, 2013

Jan. 23, 2013

Does anyone have a contact at Broadview as a carrier interface? I'm running into a brick wall when trying to port numbers away from them. Thanks -Matt -- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 E: matthew at crocker.com P: (413) 746-2760 F: (413) 746-3704 W: http://www.crocker.com

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Level 3 On the west coast
by mjacobs76＠gmail.com Jan. 22, 2013

Jan. 22, 2013

Any one seeing packet loss or other issue on the west coast with Level 3?

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