- VoiceOps - lists.voiceops.org

Any subscribers from the UK?
by gavin.henry＠gmail.com Aug. 1, 2009

Aug. 1, 2009

2009/8/1 Gavin Henry <gavin.henry at gmail.com>: > 2009/8/1 Alex Balashov <abalashov at evaristesys.com>: >>> I have, however, seriously considered using >>> SER/OpenSER/whatever-it's-called- >>> this-week as call routing platform, backing off to Asterisk for any >>> application >>> stuff. We've got a commercial SBC to deal with the front-end >>> registrations, etc. >> >> That is the way that the service delivery platforms we help engineer work. >> ?The OpenSER technology stack is our bread and butter, and it's what we do >> 90% of the time. ?It is, however, a relatively abstruse and mildly >> programmatic art - not out-of-the-box / turn-key like Asterisk at all. Hi Alex, This is what is one of our two first boxes; OpenSIPS. -- http://www.suretecsystems.com/services/openldap/ http://www.suretectelecom.com

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Alternative IVR Platform?
by voiceops＠chickey.org Aug. 1, 2009

Aug. 1, 2009

err of course if you're talking just about IVR functionality (sorry i heard MetaSwitch and thought of softswitches) I would look at Iperia and Movius. Both have some advanced voicemail and auto attendant functionality. -katia On Fri, Jul 31, 2009 at 10:08 PM, katia goforth <voiceops at chickey.org>wrote: > Talking SIP would be at the bottom of my list just based off the fact that > they run on Windows 2003 with MS SQL databases. > Metaswitch, Sonus ASX and BroadSoft (BroadWorks) platforms are the top > three that i would think are production-ready. > > -katia > > > On Fri, Jul 31, 2009 at 10:00 PM, Carlos Alcantar <carlos at race.com> wrote: > >> Metaswitch has done a fairly nice job that's what we are running. >> >> -----Original Message----- >> From: voiceops-bounces at voiceops.org >> [mailto:voiceops-bounces at voiceops.org] On Behalf Of Hiers, David >> Sent: Friday, July 31, 2009 5:54 PM >> To: Raul Rodriguez; voiceops at voiceops.org >> Subject: Re: [VoiceOps] Alternative IVR Platform? >> >> How good is their scripting engine? >> >> We've been able to handle most of our requirements with native broadsoft >> call handling, but I do miss the scripting engine and gui in cisco's >> ipcc. >> >> >> >> >> >> David Hiers >> >> CCIE (R/S, V), CISSP >> ADP Dealer Services >> 2525 SW 1st Ave. >> Suite 300W >> Portland, OR 97201 >> o: 503-205-4467 >> f: 503-402-3277 >> >> >> -----Original Message----- >> From: voiceops-bounces at voiceops.org >> [mailto:voiceops-bounces at voiceops.org] On Behalf Of Raul Rodriguez >> Sent: Friday, July 31, 2009 4:13 PM >> To: voiceops at voiceops.org >> Subject: [VoiceOps] Alternative IVR Platform? >> >> Anyone have any suggestions for alternatives to Talking SIP >> (http://www.ivr.com/talking-sip.php)? >> >> Thanks. >> -Raul R. >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> >> >> This message and any attachments are intended only for the use of the >> addressee and may contain information that is privileged and >> confidential. If the reader of the message is not the intended recipient >> or an authorized representative of the intended recipient, you are >> hereby notified that any dissemination of this communication is strictly >> prohibited. If you have received this communication in error, please >> notify us immediately by e-mail and delete the message and any >> attachments from your system. >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> > >

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Alternative IVR Platform?
by carlos＠race.com Aug. 1, 2009

Aug. 1, 2009

We do pay for the support contract. The person assigned to me for support has been awesome he's always been very fast to help me with issues. I guess it doesn't hurt that our office is 15min away from the Metaswitch alameda office and that's where my support guy is based out of so I can go over and sit with him when need be. -carlos -----Original Message----- From: Alex Balashov [mailto:abalashov at evaristesys.com] Sent: Saturday, August 01, 2009 11:36 AM To: Carlos Alcantar Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Alternative IVR Platform? Carlos Alcantar wrote: > And one thing I can speak highly of is Metaswitch > support is awesome. Hands down best support from any vendor I have usesd. Seriously? You must be paying them an asston of money. I have a very opposite perspective, at least on their American support apparatus. The actual UK guys are generally very decent. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775

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Alternative IVR Platform?
by carlos＠race.com Aug. 1, 2009

Aug. 1, 2009

Yea the metaswitch does have a nice ivr platform of course its tightly integrated with there softswitch which isn't a cheap solution but it's very well done. And one thing I can speak highly of is Metaswitch support is awesome. Hands down best support from any vendor I have usesd. From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of katia goforth Sent: Friday, July 31, 2009 7:11 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Alternative IVR Platform? err of course if you're talking just about IVR functionality (sorry i heard MetaSwitch and thought of softswitches) I would look at Iperia and Movius. Both have some advanced voicemail and auto attendant functionality. -katia On Fri, Jul 31, 2009 at 10:08 PM, katia goforth <voiceops at chickey.org> wrote: Talking SIP would be at the bottom of my list just based off the fact that they run on Windows 2003 with MS SQL databases. Metaswitch, Sonus ASX and BroadSoft (BroadWorks) platforms are the top three that i would think are production-ready. -katia On Fri, Jul 31, 2009 at 10:00 PM, Carlos Alcantar <carlos at race.com> wrote: Metaswitch has done a fairly nice job that's what we are running. -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Hiers, David Sent: Friday, July 31, 2009 5:54 PM To: Raul Rodriguez; voiceops at voiceops.org Subject: Re: [VoiceOps] Alternative IVR Platform? How good is their scripting engine? We've been able to handle most of our requirements with native broadsoft call handling, but I do miss the scripting engine and gui in cisco's ipcc. David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Raul Rodriguez Sent: Friday, July 31, 2009 4:13 PM To: voiceops at voiceops.org Subject: [VoiceOps] Alternative IVR Platform? Anyone have any suggestions for alternatives to Talking SIP (http://www.ivr.com/talking-sip.php)? Thanks. -Raul R. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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Alternative IVR Platform?
by carlos＠race.com Aug. 1, 2009

Aug. 1, 2009

Asterisk is a great alternative we used it up till recently moving everything to the Metaswitch. The issues we ran into is exactly what was stated below scalability. One thing that was a pet peeve of of mine with asterisk was anytime a new major release was put out they always seemed to make exten syntax changes to functions which made it hard to upgrade and keep up with new code. But none the less it did it's job for a couple of years so I can't knock it. -carlos -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov Sent: Saturday, August 01, 2009 9:02 AM To: Scott Berkman Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Alternative IVR Platform? Scott Berkman wrote: > Asterisk also makes for a very powerful and scriptable IVR platform if > you are willing/able to put the work in. I was about to say - it makes an excellent feature box. My only major concern relates to its scalability; not even so much the amount of concurrent calls per box that it can handle as how much that amount might be reduced by a weighty, complicated dial plan with database backing, etc. On the other hand, the ability to stick it on commodity PC hardware far outweighs any of these downsides from a cost perspective; per-port cost with Asterisk is among the lowest for applications, especially if you bother to do it right (i.e. centralised logic controller, nothing too host-wise). SEMS (SIP Express Media Server) from IPTel/Tekelec is another viable alternative that might scale better. Obviously, it's a pretty bad choice for doing a simple SMB-oriented IVR; it's at least 100x more difficult than doing it with the Asterisk dial plan, and requires using some poorly documented C++ and/or Python APIs. However, if it's something really esoteric and requiring the flexibility of integration and/or data acquisition paths that Asterisk can't provide, or requires a higher degree of real-time call control (i.e. continuous deduction of prepaid balances and termination of call if they have expired, for example), I think it's a pretty good platform. Also makes a great generic signaling-only B2BUA, using ann_b2bua app for exaple. Definitely not the right thing for *basic* IVR, though. -- Alex -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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good to see this going
by carlos＠race.com Aug. 1, 2009

Aug. 1, 2009

I think that's the same boat I was in. -----Original Message----- From: Hiers, David [mailto:David_Hiers at adp.com] Sent: Friday, July 31, 2009 9:13 PM To: Paul Timmins; Carlos Alcantar Cc: voiceops at voiceops.org Subject: RE: [VoiceOps] good to see this going The process is pretty opaque if you wake up one day and decide to start a VSP. After you've done it once, it doesn't seem so hard in retrospect. Took me forever to figure out that we didn't even need a ECC or CC. David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Paul Timmins Sent: Friday, July 31, 2009 7:34 PM To: Carlos Alcantar Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] good to see this going Heh, it's all a matter of knowing the process. I can't say we've ever had to take more than a week to get anything, from point codes, OCNs, or even CO prefixes. I've gotten CLLI codes in a day, too. Not all of the above are free, but if you've got your amex all warmed up the processes are somewhat trivial. CLEC approval and ICA negotiation on the other hand, you'd have a point. -Paul Carlos Alcantar wrote: > Dealing with getting codes ect on the telco side makes getting ips and > asn like a walk in the park. > > -----Original Message----- > From: Alex Balashov [mailto:abalashov at evaristesys.com] > Sent: Friday, July 31, 2009 4:37 PM > To: Carlos Alcantar > Cc: voiceops at voiceops.org > Subject: Re: [VoiceOps] good to see this going > > Carlos Alcantar wrote: > > >> So who's had the good time of having to deal with getting codes from >> neustar/telcordia ect. >> > > I'm not a CLEC, but have been privy to the process. > > _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.

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good to see this going
by carlos＠race.com Aug. 1, 2009

Aug. 1, 2009

Actually your right if you know the process and know what your doing it can be fairly simple. But for someone starting out and never have gone thru the process it can be a bit of a nightmare of an experience. I remember thinking a couple times why do I need this. But that time has passed and I know understand it. -carlos -----Original Message----- From: Paul Timmins [mailto:paul at timmins.net] Sent: Friday, July 31, 2009 7:34 PM To: Carlos Alcantar Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] good to see this going Heh, it's all a matter of knowing the process. I can't say we've ever had to take more than a week to get anything, from point codes, OCNs, or even CO prefixes. I've gotten CLLI codes in a day, too. Not all of the above are free, but if you've got your amex all warmed up the processes are somewhat trivial. CLEC approval and ICA negotiation on the other hand, you'd have a point. -Paul Carlos Alcantar wrote: > Dealing with getting codes ect on the telco side makes getting ips and > asn like a walk in the park. > > -----Original Message----- > From: Alex Balashov [mailto:abalashov at evaristesys.com] > Sent: Friday, July 31, 2009 4:37 PM > To: Carlos Alcantar > Cc: voiceops at voiceops.org > Subject: Re: [VoiceOps] good to see this going > > Carlos Alcantar wrote: > > >> So who's had the good time of having to deal with getting codes from >> neustar/telcordia ect. >> > > I'm not a CLEC, but have been privy to the process. > >

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good to see this going
by carlos＠race.com July 31, 2009

July 31, 2009

Dealing with getting codes ect on the telco side makes getting ips and asn like a walk in the park. -----Original Message----- From: Alex Balashov [mailto:abalashov at evaristesys.com] Sent: Friday, July 31, 2009 4:37 PM To: Carlos Alcantar Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] good to see this going Carlos Alcantar wrote: > So who's had the good time of having to deal with getting codes from > neustar/telcordia ect. I'm not a CLEC, but have been privy to the process. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775

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911Enable
by David_Hiers＠adp.com July 31, 2009

July 31, 2009

Does anyone peer with 911Enable for PSAP access? We just had all their peers bounce... David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.

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sun power up behavior
by voiceops＠chickey.org July 31, 2009

July 31, 2009

David Are you talking about ensuring Sun auto-boot is true? This is why we use a standard image for all systems so they do boot direct to OS should they lose power. It is also extremely important to have the correct rc start-up scripts in place and kill scripts :) -katia ----- Has everyone checked the power up behavior of their sun servers? In other words, are you sure that they'll start the OS without human intervention if you remove and re-insert the power cord? It's not likely to happen in a proper environment, of course, but you never know... David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277

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