On 2026-03-18 11:34, Shawn L via VoiceOps wrote:
It's always fun when they call one of our unpublished test numbers and one of the CO techs decides to stay on the line to talk to an agent and have some fun* with them.
* Legal, legitimate fun -- ie: informing them that the call is being recorded for security and training purposes, quizzing them on how they got the number, etc.
I look up the call while I'm talking to them to see which trunk it came in on and to review the Identity header. In at least one instance, I had a traceback request completely filled out before the call was over. Just needed to end the call to download the audio file. "So gift cards from the Walmart should work?" "Yes." "And just to be clear, you work for the US government, with the IRS?" "Yes." "Perfect. That should be everything I need to complete this traceback form. You do realize you called a telephone company, right?"