When giving email contacts to other carriers or suppliers, do you send to a shared mailbox, a distribution list, individual users, or a ticketing system? ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange DNA Communications
The answer is yes, and they all suck in some way. The least suck that we’re moving to is a distro. Ticketing has advantages for sure, but often results in problems. Well maybe not often, but just here and there, enough to be really annoying. Hmm, now that I think of it, our ticketing system has easy to configure rules (Freshdesk). I should make a vendor rule to make a ticket, but don’t reply, don’t engage, just tell all the staff. Yeah…thanks for making me think about this! On Sep 18, 2025 at 8:51:50 AM, Mike Hammett via VoiceOps < voiceops@voiceops.org> wrote:
When giving email contacts to other carriers or suppliers, do you send to a shared mailbox, a distribution list, individual users, or a ticketing system?
-----
Mike Hammett
Intelligent Computing Solutions
Midwest Internet Exchange
DNA Communications
_______________________________________________ VoiceOps mailing list -- VoiceOps@voiceops.org https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to voiceops-leave@voiceops.org
We do a generic porting e-mail address that goes to a couple of people. 1 primary, and a backup. At least that way, when the person responsible eventually changes we can just update where the messages go. On Thu, Sep 18, 2025 at 12:24 PM Carlos Alvarez via VoiceOps < voiceops@voiceops.org> wrote:
The answer is yes, and they all suck in some way. The least suck that we’re moving to is a distro. Ticketing has advantages for sure, but often results in problems. Well maybe not often, but just here and there, enough to be really annoying.
Hmm, now that I think of it, our ticketing system has easy to configure rules (Freshdesk). I should make a vendor rule to make a ticket, but don’t reply, don’t engage, just tell all the staff. Yeah…thanks for making me think about this!
On Sep 18, 2025 at 8:51:50 AM, Mike Hammett via VoiceOps < voiceops@voiceops.org> wrote:
When giving email contacts to other carriers or suppliers, do you send to a shared mailbox, a distribution list, individual users, or a ticketing system?
-----
Mike Hammett
Intelligent Computing Solutions
Midwest Internet Exchange
DNA Communications
_______________________________________________ VoiceOps mailing list -- VoiceOps@voiceops.org https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to voiceops-leave@voiceops.org
_______________________________________________ VoiceOps mailing list -- VoiceOps@voiceops.org https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to voiceops-leave@voiceops.org
Meaning issues in ticketing systems responding to ticketing systems? ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange DNA Communications ----- Original Message ----- From: "Carlos Alvarez via VoiceOps" <voiceops@voiceops.org> To: "VoiceOps" <voiceops@voiceops.org> Sent: Thursday, September 18, 2025 11:06:30 AM Subject: [VoiceOps] Re: LSR Destination The answer is yes, and they all suck in some way. The least suck that we’re moving to is a distro. Ticketing has advantages for sure, but often results in problems. Well maybe not often, but just here and there, enough to be really annoying. Hmm, now that I think of it, our ticketing system has easy to configure rules (Freshdesk). I should make a vendor rule to make a ticket, but don’t reply, don’t engage, just tell all the staff. Yeah…thanks for making me think about this! On Sep 18, 2025 at 8:51:50 AM, Mike Hammett via VoiceOps < voiceops@voiceops.org > wrote: When giving email contacts to other carriers or suppliers, do you send to a shared mailbox, a distribution list, individual users, or a ticketing system? ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange DNA Communications _______________________________________________ VoiceOps mailing list -- VoiceOps@voiceops.org https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to voiceops-leave@voiceops.org _______________________________________________ VoiceOps mailing list -- VoiceOps@voiceops.org https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to voiceops-leave@voiceops.org
Yeah, and other minor things that I forget. I think in some cases it created urgent tickets that set a flurry of SLA violations. On Sep 18, 2025 at 1:07:24 PM, Mike Hammett <voiceops@ics-il.net> wrote:
Meaning issues in ticketing systems responding to ticketing systems?
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Mike Hammett
Intelligent Computing Solutions
Midwest Internet Exchange
DNA Communications
----- Original Message ----- From: "Carlos Alvarez via VoiceOps" <voiceops@voiceops.org> To: "VoiceOps" <voiceops@voiceops.org> Sent: Thursday, September 18, 2025 11:06:30 AM Subject: [VoiceOps] Re: LSR Destination
The answer is yes, and they all suck in some way. The least suck that we’re moving to is a distro. Ticketing has advantages for sure, but often results in problems. Well maybe not often, but just here and there, enough to be really annoying.
Hmm, now that I think of it, our ticketing system has easy to configure rules (Freshdesk). I should make a vendor rule to make a ticket, but don’t reply, don’t engage, just tell all the staff. Yeah…thanks for making me think about this!
On Sep 18, 2025 at 8:51:50 AM, Mike Hammett via VoiceOps < voiceops@voiceops.org > wrote:
When giving email contacts to other carriers or suppliers, do you send to a shared mailbox, a distribution list, individual users, or a ticketing system?
-----
Mike Hammett
Intelligent Computing Solutions
Midwest Internet Exchange
DNA Communications
_______________________________________________ VoiceOps mailing list -- VoiceOps@voiceops.org https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to voiceops-leave@voiceops.org
_______________________________________________ VoiceOps mailing list -- VoiceOps@voiceops.org https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to voiceops-leave@voiceops.org
participants (3)
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Carlos Alvarez -
Mike Hammett -
Shawn L