- VoiceOps - lists.voiceops.org

New verizon peers
by David_Hiers＠adp.com Dec. 5, 2011

Dec. 5, 2011

Everyone ready for the three new Verizon peers coming online tomorrow? David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 ###Please note my email address is changing: ###from David_Hiers at adp.com ### to David.Hiers at adp.com This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.

1 0

FW: [EMS] EMS Update
by ivank＠rogers.com Dec. 4, 2011

Dec. 4, 2011

Not sure if anyone here used them. luckily we decided not to. call it gut instinct. From: EMS Financial Services [mailto:admin at emsfinancialservices.com] Sent: December-03-11 6:17 PM Subject: [EMS] EMS Update <http://www.emsfinancialservices.com/> Dear EMS Customers and Friends, You are undoubtedly aware of the difficult situation EMS finds itself in. However you may or may not be aware that a forensic examination of EMS accounts has revealed evidence that the Original Founder, Principal and Managing Member of EMS, Mr. James Nicholson, has misappropriated and mismanaged substantial amounts of EMS funds, having sole and complete access and control of all financial banking throughout the period. Upon the company becoming aware of these matters that were created by Mr. Nicholson, he resigned from his position on September 9, 2011. The remaining EMS employees proceeded with full corporate due diligence, while commencing negotiations with various interested parties to secure the liquidity in order to honor all deposits. We have used all efforts and resources to work with any and all potential investment groups around the world. We are saddened to advise that we have no further resources or opportunities available to restore or correct the actions and mismanagement that have occurred, and are forced to cease operations. The team has been and is in communication with the legal and governmental authorities in order to further pursue all matters related, and would expect them to continue their investigation into the matter. We profusely apologize for this situation, and we will continue to the best of our abilities to keep you informed of any further developments. Kindest regards, The EMS Staff Best regards, <http://www.emsfinancialservices.com/> Ems Financial Services Please note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

1 0

Problems with Broadworks, call center, hoteling, and a Polycom Soundpoint IP 501
by nelsonh＠socket.net Dec. 1, 2011

Dec. 1, 2011

Hello, I have a ticket in with our software vendor on this, but thought I'd post to see if anyone else had encountered this: We have a call center with Polycom SPIP 501 phones that we are trying to repurpose into a Broadworks call center. We are running Broadworks r17sp4. The agents who answer calls float from desk to desk between and during shifts, and the supervisors want to keep statistics by agent, so we are setting up with call center users as hoteling guests and phones as hoteling hosts. I've run into four problems compared to a similar deployment with Polycom 331s, 550s, and 650s: * The phone does not seem to sync its ACD status from the Broadworks server. When the phone boots, it assumes it is logged out of the queue. If the call center agent hasn't hoteled into the phone yet, the phone will update its status when the user hits the login/logout and available/unavailable button, even though the user the phone is registered as isn't part of the call center itself and can't log in or out. * Once logged in, the phone shows its status as 'Available', even though Broadworks shows the status as 'Sign-in'. If the user hits the available/unavailable button, the phone shows its status as unavailable, but Broadworks shows its status as available. If you press it again, the phone goes to available and Broadworks goes to unavailable, and back and forth. Changing the state in Broadworks directly seems to have no effect on the state the phone displays, and changing the state on the phone sets the state in Broadworks opposite to what the phone shows, even if I try to trick it into synching up by setting the state in Broadworks to the same state the phone thinks it's in. * This is the most confounding: There's a red lamp at the top of the phone that is used for a few things, including the ring indicator, the voicemail indicator, and an error indicator. If a call center agent hotels into the phone as a guest while logged into the call center and takes a call center call, the light starts flashing when the incoming call comes in, but doesn't stop flashing when the agent answers the call, hangs up the call, takes other calls, or places calls. The only way to get the indicator to go off is to disassociate the agent with the phone (or reboot the phone). Then, the light stops blinking. This only happens with this specific combination; if I make the phone user itself a call center agent and disassociate the hoteling guest, the light only blinks until the call is answered. If the phone user itself takes a call without a hoteling guest, it only blinks until the call is answered. If the call center agent is associated and takes a direct call by extension, the light only blinks until the call is answered. I also couldn't duplicate this on a Polycom 550, even using the same Polycom SIP software version (3.1.2 rev B) (the 550 does have separate line indicators from the voicemail/error lamp, so that may be why it behaves different). It's only call center calls to the hoteling guest on a Polycom 501. * The display on the phone doesn't display call statistics when a queue call is ringing in like it does with the newer phones. This may just be a matter of the 501 not supporting the interface that Broadworks uses to display them, or the SIP application version not supporting it. I have not tested this with a 550 using the older SIP application version yet. I have some Broadworks application server logs of the stuck ring indicator, so if anyone wants to see them, let me know and I'll clean them up and send them. If anyone has any other suggestions, I would welcome them. Thanks, Nelson Hicks DNS and Web Administrator SOCKET (573) 817-0000 dns at socket.net [1] 1-800-SOCKET-3 www.socket.net [2] Links: ------ [1] mailto:dns at socket.net [2] http://www.socket.net/

1 0

web based sip client
by james＠freedomnet.co.nz Nov. 25, 2011

Nov. 25, 2011

Does anyone know of a web based sip client?

9 10

Sprint Wireless
by nick＠flhsi.com Nov. 23, 2011

Nov. 23, 2011

Hey Guys. Thanks for all the contacts. Unfortunately I didn't get any home runs with any of them. My route to getting it fixed (or atleast on its way as of 4:58 EST today) was calling as a customer (Sales guy in the office has a sprint wireless phone). After about 45 minutes of getting past around, I finally got to a supervisor that understood what I was talking about. So they say it should be fixed in 72 hours. Fingers crossed. Nick Olsen Network Operations (855) FLSPEED x106 ---------------------------------------- From: "Carlos Alvarez" <carlos at televolve.com> Sent: Monday, November 21, 2011 4:34 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Sprint Wireless Sorry, I can't help with contacts, but we've run into this a number of times. Is the message something like "The subscriber does not allow you to call this number?" We had success referring the issue back to the customers and telling them to have the Sprint customer call in for support. On Mon, Nov 21, 2011 at 1:34 PM, Nick Olsen <nick at flhsi.com> wrote: Anyone have any contacts in the Wireless side of the Sprint house? I've got DID's that aren't reachable from local sprint wireless service. And Sprint customer service wont speak to me since I'm not a customer... Nick Olsen Network Operations (855) FLSPEED x106 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops -- Carlos Alvarez TelEvolve 602-889-3003

3 2

Sprint Wireless
by carlos＠televolve.com Nov. 22, 2011

Nov. 22, 2011

We tried real Sprint, MVNO Sprint (Virgin) and Nextel. All got through, but none of them were physically in the trouble area. I suspect an IXC issue. On Tue, Nov 22, 2011 at 12:29 PM, Aaron D. Osgood < AOsgood at streamline-solutions.net> wrote: > Make sure your SPRINT phone was not a NexTel phone ? same parent ? 2 > completely different networks**** > > ** ** > > Aaron D. Osgood > > Streamline Solutions L.L.C > > P.O. Box 6115 > Falmouth, ME 04105 > > TEL: 207-781-5561 > MOBILE: 207-831-5829 > ICQ: 206889374**** > > GVoice: 207.518.8455 > GTalk: aaron.osgood > AOsgood at Streamline-Solutions.net > http://www.streamline-solutions.net > > Introducing Efficiency to Business since 1986. **** > > ** ** > > *From:* voiceops-bounces at voiceops.org [mailto: > voiceops-bounces at voiceops.org] *On Behalf Of *Carlos Alvarez > *Sent:* Tuesday, November 22, 2011 2:26 PM > *To:* VoiceOps > > *Subject:* Re: [VoiceOps] Sprint Wireless**** > > ** ** > > Not always useful. We have that too, but our Sprint phone was able to > call the numbers with this issue while other Sprint phones were not. I > never found out the root cause, but all of the problems were happening to > people who were in a specific location with about a five mile radius.**** > > ** ** > > On Tue, Nov 22, 2011 at 11:36 AM, Carlos Alcantar <carlos at race.com> wrote: > **** > > That?s what we do have a cell phone from the top 4 major wireless carriers. > > Carlos Alcantar > Race Communications / Race Team Member > 101 Haskins Way, So. San Francisco, CA. 94080 > Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com**** > > > > > > > -----Original Message----- > From: Shane Young <VoiceOps at shaneyoung.com> > Date: Tue, 22 Nov 2011 11:25:53 -0600 > To: VoiceOps <voiceops at voiceops.org> > Subject: Re: [VoiceOps] Sprint Wireless**** > > Quoting Robert Dawson <RDawson at alliedtelecom.net>: > > > That is the route I have found works best as well, referring back to > > the calling party to contact the carrier. I hate delegating an > > problem back to a customer but it seems like the most efficient path. > > An easy (and inexpensive) way to avoid this type of "delegation" is to > buy a prepaid phone on the carrier you are having issues with. You > can then recreate the issue yourself and report the trouble. > > You can also confirm that the trouble has cleared without bothering others. > > The amount of time you can save can be well worth the small investment. > > A friend of mine keeps a drawer full of them for just that reason. > > > > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > > > > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops**** > > > > **** > > ** ** > > -- **** > > Carlos Alvarez**** > > TelEvolve**** > > 602-889-3003**** > > ** ** > > ** ** > -- Carlos Alvarez TelEvolve 602-889-3003

1 0

Sprint Wireless
by nick＠flhsi.com Nov. 22, 2011

Nov. 22, 2011

Anyone have any contacts in the Wireless side of the Sprint house? I've got DID's that aren't reachable from local sprint wireless service. And Sprint customer service wont speak to me since I'm not a customer... Nick Olsen Network Operations (855) FLSPEED x106

5 5

ATIS: Next Gen networks and rural area call issues
by David_Hiers＠adp.com Nov. 22, 2011

Nov. 22, 2011

I've been invited to attend an ATIS conference call on 12/8 regarding us next-gen networks and rural area call issues (completion, quality, etc). Part of the invite is encouraging others to participate, so please consider yourself encouraged! I'm not sure how this works, but maybe I can get invitations for others, too. If you want me to carry your experiences to the group, let me know what your problems have been and I'll incorporate them (with attribution, if desired) with my comments. I expect to see a pre-meeting questionnaire soon. Thanks, David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 ###Please note my email address is changing: ###from David_Hiers at adp.com ### to David.Hiers at adp.com This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.

5 9

Broadsoft DR
by hiersd＠gmail.com Nov. 18, 2011

Nov. 18, 2011

For you Broadsoft customers out there... Are you using their HA model where you split the clusters (AS, NS, etc), and put one member in a remote site? How's that working for you? Thanks, David

5 7

Broadsoft Comm Barring NCOS - for ILD block
by ujjval＠simplesignal.com Nov. 18, 2011

Nov. 18, 2011

Hi All: We are looking to implement ILD packages using Communication Barring and Netw Class of Service (assignable to Serv Provider and Group Levels) in Broadsoft so that we can implement International Blocking on a per SP/Group level instead of having to do it system wide that impacts al customers. Has anyone implemented it ? looks like there is a loose whitepaper on Xchange on it, and you have to implement it using many different Feature Description Documents, so wanted to check if anyone has successfully implemented it. Ujjval Karihaloo CTO IP Phone: +13032428610 E-Fax: +17202391690 Like SimpleSignal on *Facebook <http://www.facebook.com/SimpleSignal> !* SimpleSignal Inc. 3600 S. Yosemite Street Suite 150 Denver, CO 80237 [image: Description: cid:image002.png at 01CCA452.933688C0]

2 2