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RE 3. ACMEs SIP Dynamic HNT (Ujjval Karihaloo)
by CCurry＠telovations.com Feb. 24, 2011

Feb. 24, 2011

We use Dynamic HNT. Feature works good and I have not seen an issue regarding this specific feature. Other firewall issues can cause this feature to be null because the firewall manipulates the sip messaging. All of our sip clients honor our sip expires timer hence we have no issues. -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of voiceops-request at voiceops.org Sent: Wednesday, February 23, 2011 6:12 PM To: voiceops at voiceops.org Subject: VoiceOps Digest, Vol 20, Issue 21 Send VoiceOps mailing list submissions to voiceops at voiceops.org To subscribe or unsubscribe via the World Wide Web, visit https://puck.nether.net/mailman/listinfo/voiceops or, via email, send a message with subject or body 'help' to voiceops-request at voiceops.org You can reach the person managing the list at voiceops-owner at voiceops.org When replying, please edit your Subject line so it is more specific than "Re: Contents of VoiceOps digest..." Today's Topics: 1. Re: Screwy DSL modem NAT troubles (Scott Berkman) 2. Question for VoiceOps: Platform Monitoring (Reid Stidolph) 3. ACMEs SIP Dynamic HNT (Ujjval Karihaloo) ---------------------------------------------------------------------- Message: 1 Date: Wed, 23 Feb 2011 13:13:43 -0500 From: "Scott Berkman" <scott at sberkman.net> To: "'anorexicpoodle'" <anorexicpoodle at gmail.com>, "'Carlos Alcantar'" <carlos at race.com> Cc: VoiceOps at voiceops.org Subject: Re: [VoiceOps] Screwy DSL modem NAT troubles Message-ID: <00a501cbd385$67f26100$37d72300$(a)sberkman.net> Content-Type: text/plain; charset="utf-8" My favorite was the Netopia modems ATT/BS was deploying for some time with all their Business DSL circuits (anything with a static IP) that had an ?undocumented? ALG that could be disabled via the CLI but not the GUI, but it defaulted to on. It was of course horribly broken. -Scott From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of anorexicpoodle Sent: Tuesday, February 22, 2011 2:28 AM To: Carlos Alcantar Cc: VoiceOps at voiceops.org Subject: Re: [VoiceOps] Screwy DSL modem NAT troubles Ill second Alex's sentiment on abandoning port 5060 and make the traffic look like something other than SIP so the ALG doesn't get triggered. We've been doing this for years, works like a charm. Speaking of, if anyone from Linksys, D-Link or any other residential grade router manufacturer is out there listening, you have obviously devoted time and effort to coding these ALG's, why not make them work? I would love to hear why it seems there is a concentrated effort to absolutely break voip with atrociously coded ALG's. On Mon, 2011-02-21 at 22:19 -0800, Carlos Alcantar wrote: Linksys ALG seems to break everything sip on the firewall side sonicwall seems to be the death of sip. Carlos Alcantar Race Communications / Race Team Member 101 Haskins Way, So. San Francisco, CA. 94080 Phone: +1 415 376 3314 Fax: +1 650 246 8901 / carlos *at* race.com / www.race.com -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Monday, February 21, 2011 3:08 PM Cc: voiceops Subject: Re: [VoiceOps] Screwy DSL modem NAT troubles We go through this all the time with Qwest DSL customers. Unfortunately I don't have model numbers for you, we stopped documenting things when we noticed that they have all new modems every few months. However we've had success with having the customer call Qwest and tell them they want to run VoIP phones, the Qwest reps seem to know that as a trigger and send a compatible modem. I do recall that the best ones are Netopia, and we've had good support when we engage them directly via chat. We also find that modems start going bad slowly after a couple years, and VoIP is the first to get impacted, of course. Matthew S. Crocker wrote: > Has anyone else noticed that the latest batch of DSL modems have broken NAT when it comes to VoIP? I'm seeing stable VoIP customer get broken when the DSL modem is swapped out. The modem NATs the phones to modem IP port 5060. So, 10 phones behind the router become one phone to the SBC. A race condition occurs and phones go in and out of service at random. It looks like the router is trying to do a SIP ALG but very very broken. > > Do anyone have a DSL modem/router they use that works well with VoIP? >

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Question for VoiceOps: Platform Monitoring
by reidstidolph＠gmail.com Feb. 23, 2011

Feb. 23, 2011

Hi Voiceops, Curiosity question: What tools do you use to monitor and troubleshoot your platform? Specifically, to track down and troubleshoot small scale issues such as isolated reports of poor call quality, call drops, protocol failures, ect. (i.e. not large scale, such as an entire system failure, interface failure, or switch/router failure) I would categorize the options as: - *Node Level Monitoring * o Logs, CDRs, ect. from individual nodes. These can contain detailed information or protocol traces from that particular node?s perspective in the call flow. o For example, Acme CDRs containing detailed QoS info, disconnect cause codes, network info ect. o Another example might be Broadworks Xlogs, with protocol traces. - *In house Network Monitoring* o Port-mirrors, SBC packet-trace, or passive/active taps at key locations in the call flow, that mirror traffic to a in-house system for analysis. o For example, mirroring traffic to a Linux system and running tcpdump, or snoop to gather pcap traces. - *3rd Party Network Monitoring* o Vendor provided monitoring solutions, that also gather network data from taps or port mirrors. o For example, Brix, Empirix, Netscout, or other, that can provide call data, protocol traces, and media analysis. - *Other?* Note that I am not really interested in specific vendors here. Just looking to poll VoicOps for their usage and preference of the four main categories. In my past experience with service providers, I have used each of the above (some at the same time), and in my opinion they all have their strengths and weaknesses. I would be interested to know your experience with this. Thanks! -Reid Stidolph

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Screwy DSL modem NAT troubles
by matthew＠corp.crocker.com Feb. 23, 2011

Feb. 23, 2011

Has anyone else noticed that the latest batch of DSL modems have broken NAT when it comes to VoIP? I'm seeing stable VoIP customer get broken when the DSL modem is swapped out. The modem NATs the phones to modem IP port 5060. So, 10 phones behind the router become one phone to the SBC. A race condition occurs and phones go in and out of service at random. It looks like the router is trying to do a SIP ALG but very very broken. Do anyone have a DSL modem/router they use that works well with VoIP? -- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 http://www.crocker.com P: 413-746-2760

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Question regarding 800 database dips via SIP or ENUM
by mmg＠transtelco.net Feb. 21, 2011

Feb. 21, 2011

Dear list members We are currently in the process of deploying an interconnection agreement with AT&T as a facility based CLEC in Texas. This is our first interconnection and I have some questions in regards to 800 database access providers 1.- We are working with TNS as a signaling provider, however they don't support 800 database dips via SIP/ENUM, they only allow access via SS7 TCAP and the switch we are planning to use does not support TCAP. Could someone recommend a 800 database access provider that allow database dips via SIP or ENUM? 2.- Could you share how are you dealing with 800 databse dips? I would really appreciate any ideas/advice Thank you Manuel Mar?n Transtelco

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Enum for carrier services
by d＠d-man.org Feb. 21, 2011

Feb. 21, 2011

Hello, I am researching whether or not ENUM is a viable solution for carrier-grade infrastructure routing. It has been suggested that utilizing DNS for number lookups within an internal network is a very powerful, redundant way of handling large volumes of traffic while also gaining caching and many years of DNS infrastructure reliability in one shot. Things is, I can't figure out why a 10+ year technology doesn't have excellent penetration if it's this good. I can guess that hooking a bunch of DNS servers to potentially SQL-based DNS servers has the argument of "why not just go direct to the DB to reduce latency/complexity" but DNS provides other advantages, ranging from local caching on each box (comes "free") to inherent redundancy with multiple name servers (though there's a delay in failing over obviously). And of course, if done properly with partitioning, DNS can be done via flat-files for ultimate speed. So, yeah, looking for any good reads on ENUM or other DNS related services, both pros & cons. Suggestions welcome. - Darren

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Auto/predictive VoIP dialer recommendation for a small company
by carlos＠televolve.com Feb. 21, 2011

Feb. 21, 2011

We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis. We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out. -- Carlos Alvarez TelEvolve 602-889-3003

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Auto/predictive VoIP dialer recommendation for a small company
by robert.dawson＠mindshift.com Feb. 18, 2011

Feb. 18, 2011

I used gnudialer a few years back, open source, not sure of the status now. It was young at the time and took some work to get running bit after that it was solid. Sent from Samsung mobile Carlos Alvarez <carlos at televolve.com> wrote: We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis. We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out. -- Carlos Alvarez TelEvolve 602-889-3003 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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VQManager (Tim Donahue) From Chet
by CCurry＠telovations.com Feb. 17, 2011

Feb. 17, 2011

Initially we checked out VQManger. It is good for enterprises yet if you are a service provider and need to go over 1000 concurrent calls this solution is not for you. We have been using Palladion for the past few months. Engineering and NOC are very happy with the product. No matter what product you use I would suggest using Taps for your voice traffic. Initially we were using SPAN ports off of cisco switches and we were getting horrible packet drops. Once we put the taps in the MOS scores were shown properly. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Hi all, I was looking around for voice quality analyzers for our voice network, and after getting over the sticker shock from one of the "hardware" based companies, I came across VQManager from ManageEngine. I am planning on installing it on a test server, and throwing some traffic at it off of a SPAN port, but I was hoping someone here would have some insight as to how well their system works. Looking at their online demo site, some of the features (like the call ladder generation) seem like they would be quite useful for troubleshooting, but if the quality monitoring doesn't work too I won't be able to sell the idea of using it to management. Has anyone here used VQManager on the ITSP level? How is the scalability? Have you found their Quality/MoS calculations to reflect reality or at least your user's perception of reality? ;) Thank you for your input. Tim -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of voiceops-request at voiceops.org Sent: Wednesday, February 16, 2011 12:00 PM To: voiceops at voiceops.org Subject: VoiceOps Digest, Vol 20, Issue 13 Send VoiceOps mailing list submissions to voiceops at voiceops.org To subscribe or unsubscribe via the World Wide Web, visit https://puck.nether.net/mailman/listinfo/voiceops or, via email, send a message with subject or body 'help' to voiceops-request at voiceops.org You can reach the person managing the list at voiceops-owner at voiceops.org When replying, please edit your Subject line so it is more specific than "Re: Contents of VoiceOps digest..." Today's Topics: 1. Level 3 still having issues? (Ujjval Karihaloo) 2. VQManager (Tim Donahue) 3. Re: VQManager (Michael Lauricella) ---------------------------------------------------------------------- Message: 1 Date: Tue, 15 Feb 2011 09:56:04 -0800 From: Ujjval Karihaloo <ujjval at simplesignal.com> To: "voiceops at voiceops.org" <voiceops at voiceops.org> Subject: [VoiceOps] Level 3 still having issues? Message-ID: <EB7435A0AAA8874F845F4A88F1B3992406649A031E at EXMBXCLUS01.citservers.local> Content-Type: text/plain; charset="us-ascii" We have noticed traffic inbound into our network flopping between our 2 locations in CA and CO. On talking with our ISP they have not re-peered with Level 3 as of yesterday 4 pm MST Have anyone else out there noticed it? Ujjval Karihaloo

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VQManager
by tim.donahue＠gmail.com Feb. 17, 2011

Feb. 17, 2011

Hi all, I was looking around for voice quality analyzers for our voice network, and after getting over the sticker shock from one of the "hardware" based companies, I came across VQManager from ManageEngine. I am planning on installing it on a test server, and throwing some traffic at it off of a SPAN port, but I was hoping someone here would have some insight as to how well their system works. Looking at their online demo site, some of the features (like the call ladder generation) seem like they would be quite useful for troubleshooting, but if the quality monitoring doesn't work too I won't be able to sell the idea of using it to management. Has anyone here used VQManager on the ITSP level? How is the scalability? Have you found their Quality/MoS calculations to reflect reality or at least your user's perception of reality? ;) Thank you for your input. Tim

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Level 3 still having issues?
by ujjval＠simplesignal.com Feb. 15, 2011

Feb. 15, 2011

We have noticed traffic inbound into our network flopping between our 2 locations in CA and CO. On talking with our ISP they have not re-peered with Level 3 as of yesterday 4 pm MST Have anyone else out there noticed it? Ujjval Karihaloo

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