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VoIP SMS Campaign Fees
by caalvarez＠gmail.com Feb. 23, 2022

Feb. 23, 2022

On Wed, Feb 23, 2022 at 12:35 PM Peter Beckman <beckman at angryox.com> wrote: > > I think you overestimate the technical prowress of a small laudromat who > simply wants to notify customers that their laundry is ready! > No, it's the reverse. Because they have no ability to do this, they outsource it. And *that* company is the one that abuses you on their behalf and for others who pay them to. Everyone I know gets text spam except me.

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SMS Termination and Toll Free SMS
by marylou＠backuptelecom.com Feb. 11, 2022

Feb. 11, 2022

I've had a lot of people asking about SMS and Toll-Free SMS Termination providers lately. That's one space I haven't gotten into, but I would like to be able to refer people to someone that can help. Anyone care to share which SMS and Toll-Free SMS termination providers they like working with? MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111

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Toll Free Messaging: As Hard or Harder than 10DLC?
by beckman＠angryox.com Feb. 8, 2022

Feb. 8, 2022

Toll Free SMS used to be not a problem, turn it on and you're done. Slightly higher per-SMS Rates, no free inbound. Businesses could use them and have no issues with A2P vs P2P and registering a 10DLC campaign, etc. Lately random non-direct carriers are turning off SMS without notification, leading to our customers complaining, and then we're told that they need to fill out a "Know Your Customer" (KYC) form with company name, contact, use case, domains, etc. It's a terrible customer experience for us and our end users. I have a bunch of small business customers using Toll Free SMS. - 25% use automation, sending out in-house notifications and Two-Factor Auth to their contractors, 200-500 outgoing messages per month. - 50% are sent/received by a human, 10-100 outbound per month. Followups to Voicemails, website leads on their own site, or existing client/customer communication - 25% just use it to receive SMS messages from their vendors, and occasionally use it for business related, like 0-20 outbound per month. What organization(s) is/are requiring this informal, seemingly non-standard process of registration for Toll Free SMS? Why does it take 2-5 business days to read it and turn it on, either initially or after a shutoff? Why are messaging carriers shutting down existing Toll Free SMS without notifying the direct carrier, underlying carrier, or even end user of the action??? RANT The per-message carrier fees are frustrating. Worse on 10DLC than Toll Free. I know they are trying to dissuade bad actors, but it also hurts small business. But what is really insane is the cost of 10DLC, and increasingly the time and silent disconnection until "KYC'd" of SMS on Toll Free. Toll Free SMS is still better than 10DLC, but 72-hours to get a previously-approved-on-one-carrier campaign re-approved on a new carrier hurts small businesses. The whole "use case" document for a few hundred outbound SMS messages a month, sending to existing customers and new website generated leads and calls is overkill. Don't get me started on 10DLC via TCR (The Campaign Registry). $200.00 NRC Carrier Registration just to register campaigns on behalf of customers $4.00 NRC Brand Registration Fee $10.00 MRC 2FA $10.00 MRC Account Notifications $10.00 MRC Conversational Messaging (WTF?!?) $10.00 MRC Low Volume Mixed (WTF?!?) + Random fees (e.g. $40+ to Aegis + 7 day wait) to increase your "Trust Score" so you can send more messages + What if I switch to another provider in the future, will I need to re-register? Yes! As mentioned, each messaging provider is its own unique CSP (Campaign Service Provider). Therefore, you would need to go through the same process with the new provider when switching over. So, switch carriers? Re-pay to re-register all your campaigns. SUMMARY What carriers are you using for Toll Free SMS, and what hoops are you finding that are increasing your time and energy to get working? Beckman PS -- If you use ZipWhip, they are shutting down -- where are you going instead? --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------

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NetNumber CarrierID Access, Indirect / Reseller
by beckman＠angryox.com Feb. 3, 2022

Feb. 3, 2022

I'd like access to NetNumber CarrierID API to ensure that NNIDs (SMS Routing) for our DIDs are correct and do not change unexpectedly, with or without authorization. NetNumber charges $500 per month minimum, which is more than I'd like to spend. The per-API or per-DID call (not sure which yet) is $0.0007 each. Is there any company that offers the same access at a per-API-call or per-DID-call rate? If not, and I start one, are there carriers/services out there that do not yet have access but would like/need it, or do have it but are spending more than they would like to access it? This really would just be a pass-thru API service to begin. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------

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whatsapp integhration
by igoldstein＠telego.net Feb. 2, 2022

Feb. 2, 2022

has anyone successfully setup integration with whatsapp can share with me off list some "getting started" steps ? -- Izzy Goldstein Chief Technology Officer - DevOps Master Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>

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T-Mobile Originated Calls - No Ringback
by gkuri＠ieee.org Feb. 1, 2022

Feb. 1, 2022

I'm not sure if this has come up here before, I couldn't find anything specific, but I'm seeing an issue where calls originating from T-Mobile to other carriers are not generating ringback. The call is indeed ringing on the other end, but on the T-Mobile phone, it's just dead air until the person on the other end answers the call. It's not all calls, but it is reproducible to certain phone numbers and reproducible using various T-Mobile customers. It's not limited to a single phone T-Mobile number/customer. Further troubleshooting has shown that calls from other providers (ie AT&T, Verizon Wireless) do not have this problem to the same numbers the issue can be reproduced from T-Mobile. It's only calls from T-Mobile numbers to other phone numbers outside of T-Mobile so far. The no ringback issue seems to occur whether you're on wifi calling or on a cell tower. All of the T-Mobile users we can reproduce the issue with are in Southern California. Not sure if any of this matters. I tried to deal with customer service and opened a ticket that supposedly was escalated to engineering, but of course that fell on deaf ears and the response I got was basically "Can't reproduce, it's not our problem" 8-/ ... Any T-Mobile engineers on this list that could help or any recommendations on how to raise attention to this problem to someone at T-Mobile with a clue? Gabe

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Caller ID Spoofing Fraud
by nate＠blastcomm.com Jan. 25, 2022

Jan. 25, 2022

One of my customers is having his Caller ID number spoofed when a fraudster calls his Payroll company, and is trying to get the payroll company to make changes to his account. The Payroll company does make a return call to verify a password with my customer, so no fraud has happened yet. There is nothing that I can do for my customer to assist with this, since I'm not involved anywhere in the call path, correct? The payroll company would have to open a fraud report with their carrier for any investigation? Nate Burke Blast Communications

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thinq completely down
by jd＠boldnetworks.net Jan. 24, 2022

Jan. 24, 2022

Anyone else experiencing thinQ.io being down?

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TNS SS7 Outage
by voiceops＠ics-il.net Jan. 22, 2022

Jan. 22, 2022

Does anyone have any information on the TNS SS7 outage going on now? Both of our A-links go to different facilities (Chicago and Ashburn) over different VPNs (which are up). TNS has acknowledged that it's a carrier issue. That they're investigating. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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Verizon Call Completion Issues
by voiceops＠ics-il.net Jan. 22, 2022

Jan. 22, 2022

I was having call completion issues with Verizon Wireless, so I routed around them and put in a ticket with Frontier (tandem operator). Instead of the usual snarky responses, I got back activity. They actually dispatched someone to the CO. They saw issues and escalated with Verizon. They later said that VZB confirmed there's a higher-level issue, but wouldn't give any ticket information. Does anyone have any insight as to what Verizon has going on? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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