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Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue
by myaklin＠firstlight.net Feb. 13, 2023

Feb. 13, 2023

Hello All, I guess I have an old school question for the list. The question is we are having trouble with alarm panels dialing and our gear collecting the DTMF digits properly. Only from a company ran by a single alarm panel guy who is not terribly helpful. At least 7 different sites are having the same problem on different copper pairs/T1s. Different gear. Etc... It seems we are always migrating off old DMS switches. In this case a DMS 100 with your typical line drawers with cards in them for pots lines or GR303 groups. We are migrating to a Metaswitch using different types of connections. In this case GR303 for some and SIP for others. ADTRAN gear in this case. TA4303 and a TA5000. We have been a Metaswitch shop for quite a long time now. Pretty vanilla stuff we rely on in many regions that has always "just worked" for legacy clients. Metaswitch -> GR303 to a TA4303 -> drop T1 to a TA3000 -> build a T1 on our copper plant -> Smart jack -> TA750 at customer location -> customer fire alarm panel Or... Metaswitch -> SIP -> TA5k with RPOTS cards in SIP mode -> copper plant -> demarc -> customer fire alarm panel What I am seeing is that the DMS was collecting the digits properly before the cutover. Yet our migrated to setup is having trouble. We see missing digits in most cases or other oddities. It does appear the alarm panels are dialing within DTMF specs. Duration of the DTMF is approx 95 ms. A DTMF signal separated by a 150-200 ms pause. Any other type of customer is working flawlessly. 100s and 100s of pots line migrated with no complaints except a single guy who manages fire alarm panels of a few different types. "Contact id Edwards". " Contact id ES4 Kidde". Naturally, a tech sent on site can dial out fine with his butt set. The copper pairs test fine. T1 is error free. Hardware has been swapped out. Moved to different fxs ports. You name it we probably tried it. Does anyone have a suggestion what could be the cause for this? Something I am not aware of DMS wise when it came to fire alarm panels? Some change that can be adjusted in the fire panel configuration that might solve this? When we port/move the customer back to the DMS it just starts working again in the case of the TA5000. There is no going back for the GR303 subs which were moved all at once. Any tips are welcome! Thank you, Matt

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Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue
by nathana＠fsr.com Feb. 13, 2023

Feb. 13, 2023

Matthew Yaklin wrote: > An example would be the fire alarm panel should dial 877-386-4923. Yet we collect the digits on the Metaswitch as 877-38923. That is it. The 6 and 4 are missing ...and then later wrote... > [...] and no matter what we tried those two digits in my previous example were always missing. You wrote this here, but elsewhere what you wrote seems to suggest the symptoms seem more "random" than this (sometimes all digits are correctly decoded and passed on, sometimes different digits or different numbers of digits are missing, etc.). If the mode of failure really is as consistent as you suggest here, though (or even if it happens the majority of time), have you considered recording the audio coming out of one of the fire alarm panels while it's trying to dial, so that you can take a spare Adtran, put it on the bench, configure it identically to one that you have in the field, and feed it a recording of the fire alarm panel dialing out, in order to reproduce the issue? If you can repro outside of production, then you can test & iterate much more quickly (as well as at your own convenience) than when you are forced to test on an actual customer installation. -- Nathan

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Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue
by nathana＠fsr.com Feb. 13, 2023

Feb. 13, 2023

https://supportcommunity.adtran.com/t5/General/How-to-Perform-a-DSP-capture… Unfortunately, it sounds like it might not capture DSP input unless it is a call actually already in progress, and (if the doc is to be believed) is going from IP/RTP to TDM and/or analog, or vice-versa. Ugh. There's got to be a way... -- Nathan -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Anderson via VoiceOps Sent: Monday, February 13, 2023 5:21 PM To: Matthew Yaklin Cc: Voice Ops Subject: Re: [VoiceOps] Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue Matthew Yaklin wrote: > I have not considered that. I work remotely with all of this gear and I would have to guide a tech to do such a thing. I don't think a butt set and a tape recorder would be sufficient to record the audio which is about all I could possibly scratch up without spending money. I have to wonder if there is a way to get the Adtran to dump a copy of the audio in digital form to a local file, that you could then pull off the system remotely. It has to A-to-D it at some point in order to process it, right? -- Nathan _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue
by nathana＠fsr.com Feb. 13, 2023

Feb. 13, 2023

Matthew Yaklin wrote: > I have not considered that. I work remotely with all of this gear and I would have to guide a tech to do such a thing. I don't think a butt set and a tape recorder would be sufficient to record the audio which is about all I could possibly scratch up without spending money. I have to wonder if there is a way to get the Adtran to dump a copy of the audio in digital form to a local file, that you could then pull off the system remotely. It has to A-to-D it at some point in order to process it, right? -- Nathan

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Players in the US SMS Game / Market
by beckman＠angryox.com Feb. 9, 2023

Feb. 9, 2023

I built and ran operations for a Ringtone company back in 2004-2005, so I have some experience with SMSCs, DLRs, and how SMS generally works. However, over the years, there seems to be a lot of different players in the game, some aggregators, some called something else, and honestly I cannot seem to find any good, well-written, recent information on how and where SMS messages flow in the US. The players I am talking about are NOT the Tier 0 carriers (e.g. Verizon Wireless, T-Mobile, AT&T, US Mobile), and not the CLECs/ILECs we all might work with (Level3, Bandwidth, Inteliquent/Sinch). I'm looking for what companies/vendors might touch SMS messaging that runs between the 3 major US Wireless networks (I believe THEY are all interconnected directly, but maybe not) and all the other SMS-enabled DIDs and Short Codes that are outside of those wireless networks. Here are players I know about, but I do not know what they do and what other carriers use these players and why: - NetNumber - Syniverse - Neustar - SAP - Sybase - TNS Then we have the confusing SMS routing side: ESPID, AltSPID, VSPID, NetNumberID. Back in 2015 a post to VoiceOps stated: "Syniverse and SAP are working with NeuStar to make use of the AltSPID field in NPAC for SMS routing as an alternative to NetNumber. This is expected by the end of the year. If you have wireline number block assignments which are SMS enabled, you may be facing a monthly per-number fee from NetNumber come January 1st. I suggest anyone in this position contact their SMS peering hub and the NPAC Helpdesk for more information." https://puck.nether.net/pipermail/voiceops/2015-November/006074.html I run a few SMSCs and pass messages through them directly to my carriers. With one carrier I use a shared NNID, and with another I have a dedicated/hosted NNID. Here are my questions: - How would one find out through which Vendors an SMS passes, in order to troubleshoot deliverability or receivability issues? - Does anyone what vendor/aggregator that Verizon Wireless uses? - Are the major US wireless carriers interconnected directly, or through yet another vendor? - Has NetNumberID won out over AltSPID? - Why would long code SMS messages NOT generate DLRs from the receiving carrier through these SMS aggregators/vendors? I acknowledge my limited understanding of all the SMS players and the technical functionality here. Any new knowledge is appreciated. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------

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Percentage of US Wireless Calls that fail to reach/ring phone?
by beckman＠angryox.com Feb. 9, 2023

Feb. 9, 2023

Is there any published studies on the number of incoming calls that are placed to a US Wireless mobile number that fail to actually reach or ring the phone? Any studies that go through the most common reasons why that occurs? I am curious about network prioritization, cell tower capacity rules/management, and why, if a cellular device has a "good enough" connection to a tower might the signal to the device that there is an incoming call NOT be sent? I have a lot of customers who get frustrated when there is a call we are forwarding or making to them, and we reach their mobile carrier, but their mobile device does not ring. They say "I'm looking right at it, and you say you're calling it, but it isn't ringing!" As if the wireless network is somehow under our control. There's a lot of marketing about "network quality" and "network coverage" but very little about dropped calls, or calls that fail to start and go straight to Voicemail. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------

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Porting dept. contacts
by nathana＠fsr.com Jan. 31, 2023

Jan. 31, 2023

Hey all, As someone who still relies wholly on CLEC partners for TDM-to-IP & numbering resources, and thus has no access to NPAC, how would one hunt down contact information for a telecom's porting department, if it was not published anywhere on their public web site? Rumor has it that NPAC has a list of contact info for all participating entities...is that the only centralized list of its kind? Also, would any telecoms without their own numbering resources be listed in there? Reason for question is that we are beating our head into a brick wall trying to port some numbers currently attached to analog landlines over for a new sub. The billing entity seems to just be a reseller as far as I can tell, as LRN lookup for all numbers show the local ILEC, and I can't find any sign that this entity has any numbers or even an OCN to their name (though I also do not have copy of LERG to check, either). Porting dept. for winning carrier is submitting LSR to the ILEC, not the reseller, and naturally getting a slew of rejections back. The one contact that the end-user has for this reseller has not been super-helpful. They insist that the winning carrier needs to "reach out to [our] port team to coordinate" but when I ask for contact details, I'm told he doesn't have them to share & that the "porting department of the new carrier should be aware of the process". Oh really? And how exactly are they supposed to find the contact information for your ports people? Just in case (as I suspect) they don't already have it at their fingertips, I'd like to find and share this contact info with our underlying carrier in order to help grease the wheels and avoid any further delays. Thanks, -- Nathan

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Brazil VoIP DIDs with SMS (one- or two-way)
by beckman＠angryox.com Jan. 23, 2023

Jan. 23, 2023

Looking for a wholesale (or any really) vendor who offers Brazil numbers with SMS, either inbound-only or inbound and outbound, for individual (P2P) purposes, and delivers incoming calls via SIP. - DIDWW offers Brazil DIDs, but no SMS. - Bandwidth/Voxbone offers Brazil DIDs, but no SMS. - DIDlogic offers Brazil, no SMS it looks like, plus $250/month minimum - Twilio offers Brazil but no SMS. There seems to be a bunch of B2C or B2B companies offering Brazil Mobile Virtual Numbers with SMS, but none in the wholesale circles I'm aware of. I appreciate any leads or suggestions or recommendations (or education on why this is hard to find!). Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------

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Recommendations for a 5G gateway
by orenyny＠gmail.com Jan. 17, 2023

Jan. 17, 2023

Hi, I am looking for recommendations for a 5G gateway to be equivalent to the T-Mobile 5G gateway. Any suggestion is appreciated. Thanks, Oren

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Issues to T-Mobile
by dovid＠telecurve.com Jan. 11, 2023

Jan. 11, 2023

Hi All, We are a small ITSP and every so often we have issues with calls that go to T-Mobile. We sign all our calls with our cert. Lately we have been getting 404's, 608's etc through 382, Telnyx and SIPRoutes. Bandwidth has been worse than the rest as they don't outright reject calls but they send a 100 trying and leave us hanging for 30 seconds. Peerless and one other carrier are completing the calls. Anyone know what makes T-Moble special that so many carriers will just 404 calls to their network? TIA. Dovid

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