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Intrado Contact
by securityconcern2023＠proton.me Sept. 28, 2023

Sept. 28, 2023

Hi, Anyone from Intrado on this list? Does anyone have a contact for Intrado security? TIA.

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Request to block number?
by ctaloi＠gmail.com Sept. 26, 2023

Sept. 26, 2023

Hey All, I have a new one. We (hosted phone provider) have received three calls today from an individual asking us to block him from calling our company. I can't figure out his end game. He's tried multiple times and didn't explain why when questioned. He said multiple times he wanted his number to be blocked from calling our company. Thoughts? Could it be a social engineering attempt? What for? Chris

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Scam Caller - course of action for service provider?
by ctaloi＠gmail.com Sept. 26, 2023

Sept. 26, 2023

Hey All, We have a customer who came on board and used our hosted phone service. They made it through our "know your customer process" by misrepresenting themselves. They were actually referred by another customer. 24 hours into their service with us one of our carriers flagged their calls. I started digging into their traffic and learned they are running a scam to convince elderly folks to give up their credit card information. It makes me sick to think this was on my network. I have obviously terminated their service. I would like to take this to the authorities. I have call recordings and KYC information. Thoughts on where to start? Chris

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CLID weirdness
by dave＠brockmans.com Sept. 22, 2023

Sept. 22, 2023

Hello, First, please forgive me, I am a network engineer by trade, I am not extremely well-versed in telephony. Please forgive me if I use the wrong terminology or otherwise misstate something. It is not intended and does not come from malicious intent. I have a customer with a SIP trunk from $LocalTeleco. We send our own CLID out from our (3CX) PBX. For one specific DID (which also happens to be the office main number /sigh) everywhere I can see it calling, shows up as "Restricted, Anonymous, or Private". However, I can call MCI at 800.444.4444 and they tell me the correct CLID digits. I have several hundred other DIDs that I can present, and appear correctly at the same receiving carriers that show restricted/anonymous/private on the main DID, and MCI will read back the expected digits. Would anyone more versed in this side of things be willing to let me make a couple of test calls, and you tell me if you see anything strange that I can take back to $LocalTeleco? This has been working as expected for about 3 years, somewhere in the past couple of months, something has changed (and not on our end). $LocalTeleco says everything looks fine to them, but I think they are not super well versed in their Phone switch (mostly by listening to them confer with colleagues and looking up documentation while I'm on the phone with them). With Gratitude, Dave Brockman Senior Network Engineer Gig City Cloud, LLC

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Request to block number?
by nathana＠fsr.com Sept. 22, 2023

Sept. 22, 2023

For those who have gotten this call, I am curious if the voice sounded *EXACTLY* like the one in the recording posted earlier to this list, or different? -- Nathan From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jason Gaddis via VoiceOps Sent: Thursday, September 21, 2023 1:20 PM To: VoiceOps Subject: Re: [VoiceOps] Request to block number? +1. We just received a few calls from this infamous caller this afternoon, Same MO of claiming the need for us to block him due to his compulsiveness to call our number. Aside from his name, no other information was shared. There are no requirements that I'm aware of other than if they are being abusive to block him. Just based on the number of responses to the thread this seems pretty targeted than a general mental condition, but just my two cents. Same telephone number as posted. I'm suggesting to our folks to stay vigilant. On Thu, Sep 21, 2023 at 3:22?PM Carlos Alvarez via VoiceOps < voiceops at voiceops.org> wrote: When called via Bandwidth, it gives a 503. When called via thinQ (and whatever carrier they chose to use), it was answered, and then played an ?all circuits are busy? message. The number shows it?s active with Verizon Wireless. Interesting. Obviously, I used a fake CLID for the call. On Sep 21, 2023 at 12:12:44?PM, David Breakey via VoiceOps < voiceops at voiceops.org> wrote: No, and I'm not inclined to do so. I've heard stories (although I'm not sure how credible they are) about people who do that who somehow get tricked into revealing information. While I'm not particularly concerned about that (I'm deeply paranoid by default when it comes to unsolicited calls), I really don't care to deal with a potential headache ? However, the number that came up for me was: 484-579-1377, which Google IDs as a debt collector. On 9/21/23 13:04, Carlos Alvarez via VoiceOps wrote: Now I really look forward to my turn to get this call. Have either of you tried calling that number back? _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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A2P-aaS
by abalashov＠evaristesys.com Sept. 20, 2023

Sept. 20, 2023

I have a purely internal portal application that is used to send SMS notifications about customer monitoring incidents and emergencies about... twice a month. Maybe 5-10 messages per month total, across several associates combined. It's all done through Twilio's SMS API. There is not enough Prozac, pot, liquor, etc. in the world that's going to make me log into Twilio's portal and do their campaign enrollment. For these negligible volumes of purely internal notification traffic, a pure cost centre, not customer-facing anything, etc., I just don't care, and you won't make me care. However, these notifications are fairly essential because they allow me to pierce the iOS "Do Not Disturb" wall on our phones and get them even at 3 AM. There's no decent over-the-top alternative I can see; I have to enable notifications for an over-the-top messaging application as a whole, the last thing I want to do. So, there's a business opportunity here for an SMS provider who 1) offers a relatively straightforward REST API to send SMS and 2) will take care of the A2P campaign garbage aspect. I'd love if someone took that up. -- Alex -- Alex Balashov Principal Consultant Evariste Systems LLC Web: https://evaristesys.com Tel: +1-706-510-6800

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Request to block number?
by abalashov＠evaristesys.com Sept. 20, 2023

Sept. 20, 2023

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How much will the TRACED act help with international orignated robocalls
by neimanpinchas＠gmail.com Sept. 20, 2023

Sept. 20, 2023

Hi, A friend of mine complained to me about receiving numerous robocalls from international sources. While it seems to be way above average, and he seems to be targeted (due to popularity, age, etc.), the point is that international robocalls are still continuing. I am wondering about the efforts by the US government to mitigate robocalls, and whether all the implemented traceback methods are relevant only for US-originated calls, or whether they will work also for international calls. Basically, I wonder whether it?s possible to trace back an international call, and how much this trace back will help. (Could they originate a call without assistance from a US-based company?) I offered him a simple solution to place an IVR on incoming calls, so at least he could filter out the robots. Maybe there are other practical solutions. Any thoughts? -- *Pinchas S. Neiman* Software Engineer At ESEQ Technology Corp. 845.213.1229 #2

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Inappropriately Signed Calls
by ciscoplumber＠gmail.com Sept. 12, 2023

Sept. 12, 2023

What is the recommended process to investigate inappropriately stir/shaken signed calls? We have had some calls terminate into our network with our ANI but the call was not signed by us but instead a different provider signing attestation B. Thanks

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A2P-aaS
by nathana＠fsr.com Sept. 8, 2023

Sept. 8, 2023

Are you able/willing to share the solution you ultimately picked? -- Nathan -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov via VoiceOps Sent: Thursday, September 7, 2023 7:00 PM To: Carlos Alvarez Cc: VoiceOps Subject: Re: [VoiceOps] A2P-aaS No on voice calls. Third-party over-the-top app has already been suggested, e.g. Pushover, and there's also Pagerduty an others. There are non-SMS solutions, for sure, but someone offered me a compelling SMS solution off-list and that's easiest for me to roll with right now. Thank you to all who responded! > On Sep 7, 2023, at 6:00 PM, Carlos Alvarez via VoiceOps <voiceops at voiceops.org> wrote: > > Petition the FCC for a change (or whoever is making up these requirements seemingly randomly). > > As far as bypassing the notification wall, this is going to amuse you, but you know, you could just?.make the system call you. LOL. Or find an app that does notifications with the ?deliver urgently? mode, which certainly works. I know because I have a necessary app that won?t let you disable them, so to prevent being woken up by a meaningless alarm I have to force-kill it every night. > > > On Sep 7, 2023 at 1:31:16?PM, Alex Balashov via VoiceOps <voiceops at voiceops.org> wrote: >> I have a purely internal portal application that is used to send SMS notifications about customer monitoring incidents and emergencies about... twice a month. Maybe 5-10 messages per month total, across several associates combined. It's all done through Twilio's SMS API. >> >> There is not enough Prozac, pot, liquor, etc. in the world that's going to make me log into Twilio's portal and do their campaign enrollment. For these negligible volumes of purely internal notification traffic, a pure cost centre, not customer-facing anything, etc., I just don't care, and you won't make me care. >> >> However, these notifications are fairly essential because they allow me to pierce the iOS "Do Not Disturb" wall on our phones and get them even at 3 AM. There's no decent over-the-top alternative I can see; I have to enable notifications for an over-the-top messaging application as a whole, the last thing I want to do. >> >> So, there's a business opportunity here for an SMS provider who 1) offers a relatively straightforward REST API to send SMS and 2) will take care of the A2P campaign garbage aspect. >> >> I'd love if someone took that up. >> >> -- Alex >> >> -- >> Alex Balashov >> Principal Consultant >> Evariste Systems LLC >> Web: https://evaristesys.com >> Tel: +1-706-510-6800 >> >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops -- Alex Balashov Principal Consultant Evariste Systems LLC Web: https://evaristesys.com Tel: +1-706-510-6800 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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