- VoiceOps - lists.voiceops.org

Issues with the "new" SPA1x2 models
by RDawson＠alliedtelecom.net Jan. 24, 2013

Jan. 24, 2013

Anyone having good luck with these? Anyone with a substantial number deployed. They seem to be very flaky . . . just want to see if that experience is unique. [Description: cid:image001.png at 01CC5068.C9623860] Robert Dawson Voice Systems Engineer (o) 202-349-0477 | (f) 202-541-9050 rdawson at alliedtelecom.net<mailto:rdawson at alliedtelecom.net> | www.alliedtelecom.net<http://www.alliedtelecom.net/> follow us: [Description: cid:image002.png at 01CC5068.C9623860] facebook<http://www.facebook.com/alliedtelecom> | [Description: cid:image003.png at 01CC5068.C9623860] LinkedIn<http://www.linkedin.com/company/allied-telecom-group> | [Description: cid:image004.png at 01CC5068.C9623860] twitter<http://twitter.com/#!/allied_telecom> 1120 20th Street, NW, Suite 500-South, Washington, DC 20036

5 8

O1 Communications
by d＠d-man.org Jan. 24, 2013

Jan. 24, 2013

Hi guys, Would love to hear some (off list) experiences about working with O1 Communications. We've got customers on our *** today after PacWest had a most-of-the-working-day outage. I'm considering moving our California-based origination to them. Lemme know, thanks. - Darren

4 4

IP PBX to Interface with Hospitality Interface
by tim.donahue＠gmail.com Jan. 24, 2013

Jan. 24, 2013

Hi all, We are looking for an IP PBX with an interface to an Agilysys Hospitality system. The original solution we had quoted nearly 8 months ago is no longer available so we are scrambling to find an alternate solution. Does anyone have a PBX that they have had good experiences interfacing to Agilysys? A solution to be deployed on Linux would be preferred, but any recommendations that people have found to be reliable would be welcome at this point. Tim Donahue

3 2

Looking for a programmer experienced with remote provisioning
by orenyny＠gmail.com Jan. 23, 2013

Jan. 23, 2013

Hello, I am looking for someone experienced with provisioning Polycom Cisco SPA and potentially Grandstream phones. If you or someone you know has the knowledge and is available to do the work, please PM me. Thanks, Oren

4 6

Broadview contact
by matthew＠corp.crocker.com Jan. 23, 2013

Jan. 23, 2013

Does anyone have a contact at Broadview as a carrier interface? I'm running into a brick wall when trying to port numbers away from them. Thanks -Matt -- Matthew S. Crocker President Crocker Communications, Inc. PO BOX 710 Greenfield, MA 01302-0710 E: matthew at crocker.com P: (413) 746-2760 F: (413) 746-3704 W: http://www.crocker.com

1 0

Level 3 On the west coast
by mjacobs76＠gmail.com Jan. 22, 2013

Jan. 22, 2013

Any one seeing packet loss or other issue on the west coast with Level 3?

2 1

Pre-deployment/upgrade and Constant Quality Monitoring
by ghenry＠suretec.co.uk Jan. 21, 2013

Jan. 21, 2013

Hi all, I was wondering what commercial product folks are using for an automated test suite pre deployment and before upgrade roll outs I'm also looking for constant monitoring of things like call setup delays, RTP issues, Jitter, MOS,PESQ Echo etc. other than service status checking, for us and to go on our public service status pages. Had a call about IxLoad already and interested in what others do. Cheers. -- Kind Regards, Gavin Henry. Managing Director. T +44 (0) 1224 279484 M +44 (0) 7930 323266 F +44 (0) 1224 824887 E ghenry at suretec.co.uk Open Source. Open Solutions(tm). http://www.suretecsystems.com/ Suretec Systems is a limited company registered in Scotland. Registered number: SC258005. Registered office: 24 Cormack Park, Rothienorman, Inverurie, Aberdeenshire, AB51 8GL. Subject to disclaimer at http://www.suretecgroup.com/disclaimer.html Do you know we have our own VoIP provider called SureVoIP? See http://www.surevoip.co.uk

6 6

IPSec VPN server
by EWieling＠nyigc.com Jan. 21, 2013

Jan. 21, 2013

We currently have SIP service with VZB, they require signaling go over an IPSec VPN tunnel. Our current VPN box (which is somewhat old) crashes about once per year and we would like to replace it with something which is more reliable. Can anyone recommend rock solid boxes which can handle 10Mbps of IPSec traffic? Our current usage is about 1/2 of that, but I want room to grow.

10 13

911 address policy for company phones at home
by carlos＠televolve.com Jan. 21, 2013

Jan. 21, 2013

Great answer, thanks. This really covers what the customer is asking for, which is basically the stationary option (all phones show one CLID/ANI/location). I will advise them that it's legal, just not advised, and get a written signature for liability. We do use a 911 service provider, we're not a CLEC. We currently provide the ability for a customer to have an address for each individual phone if they choose. On Fri, Jan 18, 2013 at 10:48 AM, Mary Lou Carey <marylou at backuptelecom.com>wrote: > Legally VOIP providers have the option to offer roaming VOIP services or > stationary VOIP services. If you offer roaming VOIP you are required to > provide your customers with a way to update their address information > whenever they move their phone. It can either be a website they log into to > change their address or a 24 hour phone number they call, but either way > you MUST provide it if you allow them to roam. If you do allow them to roam > you have to get your 911 service from a VOIP 911 provider (who has > connections to every PSAP in the country) or be connected to every PSAP in > the country yourself because a connection to the LEC network will only > cover you for the counties or parishes that you establish trunks for. > **** > > ** ** > > Most VOIP providers I know sign up with a VOIP 911 provider because they > cover a large area so it's cheaper to do that then have a multitude of > connections through the LEC. If you decide to go with a stationary VOIP > product, you must have the customer sign a waiver stating that they are > aware that if they move their phone they will not receive 911 service. I > believe the FCC ruled in the last year or so that if you also have to place > some type of sticker on the phone so that the end user who uses the phone > knows 911 is not available when you move it rather than just the person who > ordered the phones. **** > > ** ** > > So the decision is not your customer's, but yours. If you choose to allow > the customer to move their phone then you either have to place a sticker on > the phone stating that 911 service will not be available to the customer OR > you have to provide the customer with a way to change their address > information when they do move the phone. While you could offer either > option to customers based on how much they wanted to pay, I would think > liability wise it would be better if you either offered it to everyone or > no one at all because it would be too easy for one of your employees to > make a mistake in setting someone up and not put them on the right plan.** > ** > > ** ** > > ** ** > > Mary Lou Carey**** > > BackUP Telecom Consulting**** > > marylou at backuptelecom.com **** > > Office: 615-791-9969 x 2001**** > > ** ** > > **** > > ** ** > > *From:* voiceops-bounces at voiceops.org [mailto: > voiceops-bounces at voiceops.org] *On Behalf Of *Carlos Alvarez > *Sent:* Friday, January 18, 2013 9:51 AM > *To:* voiceops at voiceops.org > *Subject:* [VoiceOps] 911 address policy for company phones at home**** > > ** ** > > We have a customer who wants us to block 911 on the phones that they give > to key employees to take home. They don't want to pay fees for 911 service > at each home (which is stupid, since it's so cheap, but that's a > digression). I told them this is "illegal" but they asked to see the law, > and I can't actually find something that says so. Yet that's the common > knowledge around the industry. I do have the FCC documents that require an > ITSP to provide the service, but the customer contends it doesn't apply to > this specific case.**** > > ** ** > > So two questions...**** > > ** ** > > Does anyone here allow their customers to do this?**** > > ** ** > > What is the best document to give the customer to support our position? > **** > > ** ** > > -- **** > > Carlos Alvarez**** > > TelEvolve**** > > 602-889-3003**** > > ** ** > -- Carlos Alvarez TelEvolve 602-889-3003

13 45

Pre-deployment/upgrade and Constant Quality Monitoring
by lakmalfdo＠ymail.com Jan. 21, 2013

Jan. 21, 2013

You may check Arptel, www.arptel.com. ?They are having a system to test your?requirements. Best Regards, Lakmal Fernando?

1 0