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Port Away Cancel Service
by voiceops＠ics-il.net Dec. 29, 2022

Dec. 29, 2022

I have two conflicting opinions in my head (origin unknown) of what to do with the subscriber's service when they port away. In the absence of requirements, what are people generally doing? 1) They've ported a given number away, so clearly they don't want our service. Terminate the service and enact any termination provisions in their agreement. 2) Contact the customer (after the port is complete) and confirm their intention to cancel. Terminate the service and enact any termination provisions in their agreement. 3) Contact the customer (once the LSR is received) and confirm their intention to cancel. Terminate the service and enact any termination provisions in their agreement. 4) Do nothing different until the customer contacts you to cancel. 5) Something else. Number 3 seems like the one most likely to have a regulatory issue, given that you're contacting the customer during the port process, but I think as long as you don't do any retention attempts, you're alright. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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Empty Calls
by voiceops＠ics-il.net Dec. 20, 2022

Dec. 20, 2022

We've been getting "empty" calls for years. BY empty, I mean there's no audio there at all. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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Determining Carrier for a US Short Code
by beckman＠angryox.com Dec. 13, 2022

Dec. 13, 2022

We have had a few issues in the past 24 months where a major business stops sending Short Code SMS messages to our DIDs. In all of the cases, it turns out to be a "misconfiguration" or an "incorrect mapping" with the carrier responsible for sending and receiving the Short Code SMS messages. However, we normally just go directly to our DID carrier and ask them to investigate and get it fixed, which they do, but it takes a long time, and it turns out that it isn't our carrier who is dragging their feet. Given a US Short Code, such as Citi 248487, how would I find out who the carrier is that services that Short Code? Is there a public or private database of this information? Routing table? Something similar to an LRN for Short Codes? I can find out what company owns/purchased/rents/leases a Short Code with online information, but I cannot seem to find the carrier of record for a short code. If anyone knows a list of the "major players" in the short code space, I'd love to know. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------

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+1 368 997 Exchange shows as "Assigned" but not "In Service" (Canada)
by beckman＠angryox.com Dec. 13, 2022

Dec. 13, 2022

Customer says "I cannot call +1 368 997 xxxx" Indeed, 5 termination carriers all reject the call. CNA Reports that 368-997 is "Assigned" to TELUS but not "In Service" as of 2022-12-06: https://cnac.ca/data/COCodeStatus_NPA368.htm (filter by Exchange Area of "Calgary") It would seem that the carrier's rejection of the call is reasonable and sound, since the NXX is NOT "In Service." Who screwed up here? A) TELUS by not notifying CNA it was issuing 368-997 numbers to real customers B) Terminating Carriers by not adding "Assigned" NPA-NXX to their decks C) Yer mom D) Someone else And how does one influence the situation's repair? E.g. Termination cannot happen until the CNA updates the NXX Status, and only TELUS can update the NXX Status since it is assigned to them, so only TELUS can fix this, and if it is TELUS, who knows who in TELUS can get this fixed and how quickly? Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------

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onvoy contacts?
by jd＠boldnetworks.net Dec. 2, 2022

Dec. 2, 2022

Can anyone from onvoy contact me off list? Also, what is the best path for cyber stalking using sms from a voip provider? thanks

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Full vs. Partial Port
by voiceops＠ics-il.net Dec. 2, 2022

Dec. 2, 2022

Is there any advantage to us doing a full port? I figured partial port always left room for the losing carrier to still have numbers the customer forgot about. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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Ongoing Voxbone issues
by dovid＠telecurve.com Nov. 23, 2022

Nov. 23, 2022

Hi All, Is anyone else seeing ongoing issues with Voxbone and their web portal/API? In the past week it seems as if their web systems are down almost every day with zero communication from them on what is going on. It's almost as if we see the issues before they do. Anyone else experiencing this?

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i-test alternative
by dovid＠telecurve.com Nov. 17, 2022

Nov. 17, 2022

Hi All, We have been using i-test.net to test calls around the world, mainly to check for FAS and to see if the CLI we send is what's received on the other side. I vaguely remember there being another service out there like them (for the life of mine I can't remember the name). Anyone know of any alternatives to them? TIA. Dovid

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911 Database Stuff
by voiceops＠ics-il.net Nov. 14, 2022

Nov. 14, 2022

Going through a migration from E911 to NG911, I've been peering into what and how we do 911, both old and new. A) Not all services have a web UI for you to make changes. Intrado does, but the new one does not. Only way is to upload SOI files. I guess we gotta figure out how to do that. B) We have more entries than we have TNs. C) People are bad at documentation. I'm assuming we should be deleting records for customers that disconnected service. I'm not sure we've done that, based on the records that I see. For customers that port away, I'm assuming we're supposed to be unlocking the TN for the new provider to take over the record. If I unlock it, but the new provider never migrates away, what do I do with it? What happens if a provider inserts a duplicate record? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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Metaswitch Loopback
by voiceops＠ics-il.net Nov. 8, 2022

Nov. 8, 2022

I'm working a situation where I need to rewrite my called number to a toll-free number. Because the rewriting happens after Metaswitch does the toll-free lookup, the tandem rejects the call as there's no dip. Metaswitch support had me route the call to a SIP loopback trunk, but that also fails because I don't accept transit calls. I saw the warning in the Metaswitch KB about enabling transit calls, so that doesn't excite me. Are there other ways of skinning this cat, aside from rewriting to a non-toll-free number? Why I'm hesitant to do that is the goal here is to dump calls out a TDM provider instead of a SIP provider. These are priority calls and I want a backup to IP-based solutions. We don't have agreements with any TDM termination providers, so that path doesn't seem feasible either. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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