- VoiceOps - lists.voiceops.org

Davis Wright Tremaine LLP?
by ryan＠finnesey.com March 10, 2017

March 10, 2017

Has anyone within the group worked with the law firm Davis Wright Tremaine LLP? I am told the firm has a very respected Communications Regulatory practice. How was your experience? Cheers Ryan

1 0

Past due/overdue invoices for Doctor offices - How to handle?
by jungleboogie0＠gmail.com March 9, 2017

March 9, 2017

Hi All, What's the general rule/experience when dealing with Doctor offices that have unpaid invoices on postpaid telephone service plans? This may vary largely in different regions/states, but can a VoIP provider threaten to disconnect telephone service for unpaid invoices? If a Doctor office is on a pre-paid plan, like most VoIP operations, are is there any liabilities on the VoIP provider when the balance falls below a 0 or negative balance and there happens to be a medical emergency? Perhaps it would be possible to disable calling to everyone except 911. Is this a legitimate practice? Thanks!

4 7

Subpoena
by clecny＠gmail.com March 8, 2017

March 8, 2017

Hi Has anyone seen subpoena signed by local city official? We usually get subpoena for CDR request signed by Judge. This is first time we saw a local city official asking for CDR. We really want to know industry practice for this kind of request. Thanks in advance. -Jay

6 5

in-house answering service solution
by igoldstein＠telego.net March 8, 2017

March 8, 2017

anyone have anything they would recommend ? my client is looking to eliminate voice mails from several of their departments, and rather have a live person answer the call as a answering service, and they need the ability to track of the calls were called back after a message was taken, etc -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>

4 5

TALKTALK Group UK review
by voiceops＠slakos.com March 7, 2017

March 7, 2017

Hello All - I would like to hear an opinion and if possible a review of the TALKTALK group as a wholesale sip trunk provider in UK. How they stand in a line-up with to BT/COLT/Interoute/Gamma? Thank you in advance for anyone responding directly or to the group.

2 1

PESQ test results
by zavoid＠gmail.com March 1, 2017

March 1, 2017

Hey All, For those of you doing pro-active PESQ score testing in the US. How much fluctuation do you normally see our expect on your results? 4.1 to 4.35 for example. That seems like a large swing to me... Was looking for opinions from others on or off list. Thanks Colin

2 1

Ordering from the Large Competitive Carriers
by marylou＠backuptelecom.com Feb. 28, 2017

Feb. 28, 2017

Has anyone noticed a decline in the willingness of the larger carriers like CenturyLink, Earthlink, Level 3, Windstream, and XO, etc to provide wholesale services, such as transport, Ethernet, Fiber, Voice services, etc to your company? Have you seen any of these big carriers pull out of markets in the last year that they were previously serving? Have you seen them increase the rates for these services so much that it takes all the profitability out of offering it to your customers? If so, please private message me with the details of which company did it and what services you attempted to order from them. Mary Lou Carey BackUP Telecom Consulting marylou at backuptelecom.com Office: 615-791-9969 Cell: 615-796-1111

1 0

SD-WAN experience?
by David.Hiers＠cdk.com Feb. 25, 2017

Feb. 25, 2017

Hi, Is anyone deploying one of the SD-WAN offerings for VOIP? We've tested a few, like VeloCloud the best. Thanks, David ---------------------------------------------------------------------- This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, notify the sender immediately by return email and delete the message and any attachments from your system.

3 2

Reporting tool for Asterisk CDRs
by caalvarez＠gmail.com Feb. 22, 2017

Feb. 22, 2017

Yes, I could Google it, but I often get so much more from the experience and opinions here. We have a customer asking for some reporting capabilities such as total calls and call time for specific extensions. Nothing really complex. Probably 70 handsets, and they just need to know how the customer service team is doing (report of calls/time for five phones), sales team, etc.

4 4

Escalating a problem with a Cox routing error
by caalvarez＠gmail.com Feb. 16, 2017

Feb. 16, 2017

I've done that, but they're NOC guys, they don't really give a damn. That's why I was trying to find some sort of escalation level, or an "inside guy." Our customer confirmed that they simply can't bug their customer to do it. I'm thinking maybe a demand letter sent certified? I've already had to do that once, they ported out OUR main number, and we made a monetary demand after snapping it back. They paid. On Thu, Feb 16, 2017 at 2:45 PM, Teal, Brent M <Brent.Teal at charter.com> wrote: > Call them and ask them to remove their local switch translations or you > will contact the FCC/BBB. That normally will motivate the losing carrier. > > *Sent from my Verizon 4G LTE Droid* > On Feb 16, 2017 2:41 PM, Carlos Alvarez <caalvarez at gmail.com> wrote: > The port completed over a year ago. Everyone we call at Cox says it > works, because they do their testing from their Vegas switch, but only the > Phoenix switch has issues. > > I guess I'm going to fall back on telling our customer that a Cox customer > has to complain. > > > On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell <jeff+voiceops@ > waddellsolutions.com> wrote: > >> When did the port go thru? >> >> The translations are still in Cox's switches - if you can find a NOC >> number for Cox, call it and tell them, they will do a lookup in the LERG >> and then remove the translations. >> >> Or call your Public Utilities commission for the state >> >> On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <caalvarez at gmail.com> >> wrote: >> >>> They seemed very unhappy with that suggestion, so I was looking for >>> other options. They are lawyers, and don't want to ask their customers to >>> do work for them. >>> >>> >>> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <myaklin at firstlight.net> >>> wrote: >>> >>>> Does the customer know anyone who is local to them that uses Cox and >>>> would kindly open up a ticket with Cox listing the ported numbers they >>>> cannot call? >>>> >>>> That may be a possible fix if your customer understands your >>>> predicament and feels they can ask that Cox customer for a bit of help. >>>> >>>> >>>> Matt >>>> ------------------------------ >>>> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos >>>> Alvarez <caalvarez at gmail.com> >>>> *Sent:* Thursday, February 16, 2017 3:19:41 PM >>>> *To:* voiceops at voiceops.org >>>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error >>>> >>>> We have a customer who ported us/Onvoy from Cox. Nobody in the local >>>> area with Cox lines can call them, so clearly they didn't remove the >>>> numbers from their switch. But their NOC is in Vegas, and they *can* call >>>> these numbers. So they claim there's no problem on their end. Onvoy says >>>> they never see these calls, so clearly it's a Cox issue. Cox won't really >>>> respond to me much because I'm not their customer. >>>> >>>> Any ideas? >>>> >>>> >>> >>> _______________________________________________ >>> VoiceOps mailing list >>> VoiceOps at voiceops.org >>> https://puck.nether.net/mailman/listinfo/voiceops >>> >>> >> > The contents of this e-mail message and > any attachments are intended solely for the > addressee(s) and may contain confidential > and/or legally privileged information. If you > are not the intended recipient of this message > or if this message has been addressed to you > in error, please immediately alert the sender > by reply e-mail and then delete this message > and any attachments. If you are not the > intended recipient, you are notified that > any use, dissemination, distribution, copying, > or storage of this message or any attachment > is strictly prohibited. >

4 7