- VoiceOps - lists.voiceops.org

SigOS
by zavoid＠gmail.com Feb. 16, 2017

Feb. 16, 2017

anyone have experience with their Global Roamer or site product? If so thoughts and feedback would be greatly appreciated. Thanks

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Escalating a problem with a Cox routing error
by caalvarez＠gmail.com Feb. 16, 2017

Feb. 16, 2017

The port completed over a year ago. Everyone we call at Cox says it works, because they do their testing from their Vegas switch, but only the Phoenix switch has issues. I guess I'm going to fall back on telling our customer that a Cox customer has to complain. On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell < jeff+voiceops at waddellsolutions.com> wrote: > When did the port go thru? > > The translations are still in Cox's switches - if you can find a NOC > number for Cox, call it and tell them, they will do a lookup in the LERG > and then remove the translations. > > Or call your Public Utilities commission for the state > > On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <caalvarez at gmail.com> > wrote: > >> They seemed very unhappy with that suggestion, so I was looking for other >> options. They are lawyers, and don't want to ask their customers to do >> work for them. >> >> >> On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin <myaklin at firstlight.net> >> wrote: >> >>> Does the customer know anyone who is local to them that uses Cox and >>> would kindly open up a ticket with Cox listing the ported numbers they >>> cannot call? >>> >>> That may be a possible fix if your customer understands your predicament >>> and feels they can ask that Cox customer for a bit of help. >>> >>> >>> Matt >>> ------------------------------ >>> *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos >>> Alvarez <caalvarez at gmail.com> >>> *Sent:* Thursday, February 16, 2017 3:19:41 PM >>> *To:* voiceops at voiceops.org >>> *Subject:* [VoiceOps] Escalating a problem with a Cox routing error >>> >>> We have a customer who ported us/Onvoy from Cox. Nobody in the local >>> area with Cox lines can call them, so clearly they didn't remove the >>> numbers from their switch. But their NOC is in Vegas, and they *can* call >>> these numbers. So they claim there's no problem on their end. Onvoy says >>> they never see these calls, so clearly it's a Cox issue. Cox won't really >>> respond to me much because I'm not their customer. >>> >>> Any ideas? >>> >>> >> >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> >> >

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Escalating a problem with a Cox routing error
by caalvarez＠gmail.com Feb. 16, 2017

Feb. 16, 2017

We have a customer who ported us/Onvoy from Cox. Nobody in the local area with Cox lines can call them, so clearly they didn't remove the numbers from their switch. But their NOC is in Vegas, and they *can* call these numbers. So they claim there's no problem on their end. Onvoy says they never see these calls, so clearly it's a Cox issue. Cox won't really respond to me much because I'm not their customer. Any ideas?

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2600Hz's Kazoo Platform
by mdiaz＠vinixglobal.com Feb. 10, 2017

Feb. 10, 2017

Kazoo platform user here. Previous to starting our own ITSP, we did SIP work for public telecoms such as ATT, Windstream, Cbeyond, etc. When Kazoo became a concept I was a strong supporter. Started using since it inception.. approx. 4-5 years ago. Kazoo has had the same growing pains in the past as you would have with any startup. However for the past 2 years now it has been production stable and our customers are very happy with the product. Furthermore, feedback from new clients have confirmed that it is the best of the demos they see when compared to competitors. Currently we have a distrubited cluster running multiple zones in 6 regions for fault tolerance, redundancy and high availability. While the 2600hz team has been benevolent to open-source the base platform, close source apps such as their Call Center and Operator Panel apps have been quite popular and the 2600hz team is refreshingly responsive their support. Hope that helps, if there's anything missing I'll be happy to submit my input. [Vinix] <http://www.vinixglobal.com/> Mark Diaz mdiaz at vinixglobal.com<mailto:mdiaz at vinixglobal.com> Vinix Office: +1 954-414-1224 x1002 / Fax: +1 954-414-1225 6043 Kimberly Blvd Ste QNorth Lauderdale, FL 33068 www.vinixglobal.com<http://www.vinixglobal.com/> [Twitter] <https://www.twitter.com/vinixglobal> [Facebook] <https://www.facebook.com/govinix> [LinkedIn] <https://www.linkedin.com/company/vinix-technologies-inc-> From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> Date: Friday, February 10, 2017 at 2:00 PM To: "voiceops at voiceops.org<mailto:voiceops at voiceops.org>" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Subject: [VoiceOps] 2600Hz's Kazoo Platform I would like to hear opinions or experiences with 2600hz's Kazoo platform. One of the things I can't seem to figure out, is besides hosting and support, is there anything today you can do on the paid for commercial Kazoo platform that you could not do on the free opensource edition?

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2600Hz's Kazoo Platform
by colton.conor＠gmail.com Feb. 10, 2017

Feb. 10, 2017

I would like to hear opinions or experiences with 2600hz's Kazoo platform. One of the things I can't seem to figure out, is besides hosting and support, is there anything today you can do on the paid for commercial Kazoo platform that you could not do on the free opensource edition?

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Directory Listings
by paul＠timmins.net Feb. 9, 2017

Feb. 9, 2017

An HTML attachment was scrubbed... URL: <https://puck.nether.net/pipermail/voiceops/attachments/20170209/822f22b6/at…>

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Directory Listings
by nick＠flhsi.com Feb. 9, 2017

Feb. 9, 2017

Greetings all, How are you guys doing directory listings to get customers into the white pages? I was told there was some free online method for those customers that don't wish to pay for us to insert a listing. Anyone hear that before? Nick Olsen Sr. Network Engineer Florida High Speed Internet (321) 205-1100 x106

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Recommended Billing Vendor
by Chris.Carabello＠metaswitch.com Feb. 9, 2017

Feb. 9, 2017

A few customers of late has asked us for recommendations of billing platform vendors. I'd welcome hearing from the community who you might recommend for a small competitive service provider (>5K customers) selling HPBX/UC? Thanks, Chris

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Fax Solutions
by jm8269＠outlook.com Feb. 8, 2017

Feb. 8, 2017

Hi All, Was wondering what faxing solutions everyone here uses. I wanted to offer an e-mail to fax service for my customers any suggestions on what server to use to accomplish this? How about reliable t.38 providers? TIA, Jamie

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Mass submission of numbers to do-not-call registry
by caalvarez＠gmail.com Feb. 8, 2017

Feb. 8, 2017

We have a customer who would like to have all 700 of their DIDs put on the DNC list. I'm wondering if there's any automated service that could take a file from them/us and register them all.

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