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Ideas for Building Inbound Redundancy
by voipjacob＠gmail.com Feb. 7, 2017

Feb. 7, 2017

I've searched back in the VoiceOps archive for a discussion about redundancy, and it has been a while. I wanted to spark a useful discussion for the list, and hopefully figure out one issue we're having. We use a SIP provider that connects to our IP-PBX in our datacenter. We have standard redundancy within our PBX infrastructure, but we want to build out redundancy for if our SIP provider has an issue reaching our PBX (could be DNS issues, network issues, primary & backup datacenters down, etc.). If our SIP provider is unable to reach our PBX, they offer a 'failover route' where it can route to a standard 11-digit DID. For individual employees' DIDs, we're just routing directly to their cell number. The issue is routing our high-volume DIDs -- the main IVR, the call groups, etc -- to simultaneously ring a group of cell numbers. >From our research, the best bet seems to be to utilize eVoice <https://www.evoice.com/feature/included/simultaneous-ring>, and setup up a new (unpublished) DID to ring ~15 cell phones using up their 'Simultaneous Ring,' and then forward our high-volume DIDs to the new eVoice DID. Does anybody have experience with this? Am I going about this in an asinine way? Is there a better vendor? Are there other ways that you've built out inbound redundancy for VoIP solutions you've deployed? Thanks, Jacob P.S. To add to discussion - While our SIP provider were to be disconnected from our PBX, lost inbound faxes are also a concern. I'd then use something like eFax <https://www.efax.com.au/web-fax-pricing> to take the inbound faxes to a distribution group email (after testing it works while forwarded from our SIP provider, who does use T.38), by setting a backup route for our fax DIDs to hit our new eFax DID. These two measures would ensure minimal missed calls/faxes while critical infrastructure was down. eVoice Link: https://www.evoice.com/feature/included/simultaneous-ring eFax Link: https://www.efax.com/features

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Opinions on Netsapiens or Kazoo
by benginger5＠gmail.com Jan. 30, 2017

Jan. 30, 2017

We have been Kazoo customers for a long time on their managed platform and have been very happy for the past year or so. On their old version (early 3.0 days) a couple years ago, it was a mess, they were constantly having issues. That was two years ago. Fast forward to today and the service has basically been rock solid. They allowed us to migrate to our own private/dedicated cluster when we got big enough but they still take care of all the management. It wasn't very expensive. So, from a management and "work" perspective it's been a huge win for us It seems to have most of the features customers want and then some. >From a feature perspective, the ability to do everything via APIs is really great for us. We use their GUI but for anything we can't do in the GUI, or don't like, we just write little scripts and call their API. There are some deficiencies in the GUI (for example, it's cumbersome to automatically add and remove conference bridge numbers for timed/scheduled conferences, since they don't do that automatically) but we just wrote a script for it. Because you can host the GUI portion yourself but have them run all the "hard stuff" we are actually moving to a scenario where we run the GUI but they run the back-end. We're tinkering with that idea but have not taken the plunge yet. - Ben On Sat, Jan 28, 2017 at 9:26 PM, Fred Posner <fred at palner.com> wrote: Never been super impressed with Netsapiens and would recommend looking at CSRPswitch.com as an alternative; although it depends on what you're looking to do with the system. --fred On 01/28/2017 09:16 PM, Rob Dawson wrote: > Interested in getting opinions from folks with experience running hosted > offerings on Netsapiens or Kazoo. Looking to see what types of struggles > and successes you have had with the platforms, support experience, > perhaps a little info about your target market and what differentiation > the platform has helped you to develop ? in broad terms. > > > > Thanks, > > Rob > > > > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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Opinions on Netsapiens or Kazoo
by rdawson＠alliedtelecom.net Jan. 29, 2017

Jan. 29, 2017

Interested in getting opinions from folks with experience running hosted offerings on Netsapiens or Kazoo. Looking to see what types of struggles and successes you have had with the platforms, support experience, perhaps a little info about your target market and what differentiation the platform has helped you to develop ? in broad terms. Thanks, Rob

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Broadworks Portal Options
by rdawson＠alliedtelecom.net Jan. 29, 2017

Jan. 29, 2017

Wondering what other ?small? BroadWorks shops are doing for customer and provisioning portals? Looking for something at a reasonable cost, or possibly to get some input from folks that have developed their own to see what the LOE looked like. Ideally we would be able to augment the enterprise, group, and user provisioning automation that we have today with service activation and configuration etc. in addition to giving customers a slightly better experience than CommPilot. Would also be great to be able to hide configuration options based on user permissions/type, meaningful CDR reporting would be great as well. Thanks, Rob

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Can you hear me phone scam?
by rdawson＠alliedtelecom.net Jan. 28, 2017

Jan. 28, 2017

I?ve seen it as being reported by several different municipalities, in fact every report I have seen seems to have slightly different facts ? smells like BS to me. From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Adam Vocks <Adam.Vocks at cticomputers.com> Date: Friday, January 27, 2017 at 8:02 PM To: "VoiceOps at voiceops.org" <VoiceOps at voiceops.org> Subject: [VoiceOps] Can you hear me phone scam? Anyone know if this is true, or is this fake? I see it?s starting to be widely reported, but it seems odd to me. Adam From: Greg Robison Sent: Friday, January 27, 2017 6:23 PM To: Lucy Burtle Cc: Techs Subject: phone scam New phone scam going around. http://www.nbcconnecticut.com/news/local/412011525.html?_osource=SocialFlow… Thanks, Greg Robison Technical Support Specialist [TI Logo Plain] 1100 Sportsman Dr. Taylorville, IL 62568 Work: 217-824-6398<tel:217-824-6398> Email: greg.robison at cticomputers.com<mailto:greg.robison at cticomputers.com>

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Can you hear me phone scam?
by Adam.Vocks＠cticomputers.com Jan. 27, 2017

Jan. 27, 2017

Anyone know if this is true, or is this fake? I see it's starting to be widely reported, but it seems odd to me. Adam From: Greg Robison Sent: Friday, January 27, 2017 6:23 PM To: Lucy Burtle Cc: Techs Subject: phone scam New phone scam going around. http://www.nbcconnecticut.com/news/local/412011525.html?_osource=SocialF lowFB_CTBrand Thanks, Greg Robison Technical Support Specialist 1100 Sportsman Dr. Taylorville, IL 62568 Work: 217-824-6398 <tel:217-824-6398> Email: greg.robison at cticomputers.com <mailto:greg.robison at cticomputers.com>

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Audiocodes Mediant 2000 - BootP
by jaybinks＠gmail.com Jan. 24, 2017

Jan. 24, 2017

Hey guys, I have one particular Audiocodes Mediant 2000 SIP / ISDN gateway. It seems that it doesn't have firmware on it, as it simply sits there sending BootP requests. ( found by watching packet captures from its ethernet ) Does anyone have any insight into the DHCP options AudioCodes require, to make these guys grab a new firmware via TFTP ? I've got BootP responses going back to it, but for the life of me, I can not make it request anything over TFTP. I have looked at trying the Audiocodes TFTP/Boop application, but the version I have won't run on any recent windows. if anyone has the BootP application ( and how to make it run ), that would be great. if you have any info on how to make the device grab a new firmware via standard DHCP / TFTP config that would also be brilliant. On another note, the manual says this has a serial port. does anyone know where to find this ?? :) -- Sincerely Jay Binks

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Thoughts on Skype for Business
by colton.conor＠gmail.com Jan. 24, 2017

Jan. 24, 2017

Overall, what are service providers thoughts on Skype for Business? Looks like in late 2015 they gave office 365 users with certian plans the ability to use Polycom Phones with their service (using the could PBX features), and a nice handy tool to assign DIDs in realtime to users. They also have the ability to port numbers in. Now in preview, they are adding auto attendants and hunt group functionaility. Once this is GA, I think this will be a viable competetior to the Broadsoft and Metaswitch shops out there. What are you overall thoughts? Pricing is a bit expensive, but you get so many services for the price it might be hard to compete. No to mention video calling with billions of users, chatting with all skype users, etc...

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Sprint Routing/Translations contact?
by joe.k＠bendtel.com Jan. 20, 2017

Jan. 20, 2017

We have a customer who has a number that their customers that are on Sprint cell phones (and also other CDMA providers who are roaming on Sprint) can't call. They get a message "Message 12, Switch 2410" and a request to try again later. Other Sprint callers can reach other numbers on our network just fine. The calls to this number from Sprint callers never reach our switch. Our customer has asked their customers who are having this trouble to try to put tech support tickets in to see if they can get resolution that way. Does anyone know of any other contact or way to get a resolution to this? Thanks -- Joe Kowalski BendTel

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anyone from AT&T on here?
by igoldstein＠telego.net Jan. 10, 2017

Jan. 10, 2017

i need some help with a Phone Number belonging to AT&T, anyone on here able to assist me please contact me directly -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>

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