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TDS Telecom XSP?
by kim＠winther.dk Sept. 10, 2019

Sept. 10, 2019

Hello Anyone here from TDS who can help us find out what XSP address 3rd parties (such as my Call Control for BroadWorks app) should use? Best regards Kim -- Kim Winther Developer, etc - Office: +45 87370407 - Mobile: +45 53574760

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VoiceOps Digest, Vol 121, Issue 4
by kuylenj＠eastex.com Sept. 9, 2019

Sept. 9, 2019

We have a form that the customer takes to the Sheriff's Office that basically says " I 'customer' do hereby request that Telco identify the source of calls that happened at date/time. I authorize and agree not to hold telco to any claims, demands, other legalese, etc." The customer signs it and has the sheriff or deputy sign and are given a reference number. We then call or fax the information to the Sheriff after the customer brings us back the form and performs a Caller Originated Trace. We absolutely under no circumstances give information directly to the customer. -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of voiceops-request at voiceops.org Sent: Monday, September 9, 2019 1:13 PM To: voiceops at voiceops.org Subject: VoiceOps Digest, Vol 121, Issue 4 Send VoiceOps mailing list submissions to voiceops at voiceops.org To subscribe or unsubscribe via the World Wide Web, visit https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailma… or, via email, send a message with subject or body 'help' to voiceops-request at voiceops.org You can reach the person managing the list at voiceops-owner at voiceops.org When replying, please edit your Subject line so it is more specific than "Re: Contents of VoiceOps digest..." Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper).

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Disclosing Restricted Caller ID to customer
by nick＠floridavirtualsolutions.com Sept. 9, 2019

Sept. 9, 2019

Greetings all, Had an interesting case come up today that I wanted some feedback on. Customer called claiming they had been receiving harassing calls to their business number, But the calls were caller ID blocked (Caller likely dialed *67 before the call). I found the CDR's for the call in question, And sure enough "Anonymous" <Restricted> was the displayed Calling number and CNAM. Out of curiosity, I went and pulled the capture of the same call from Homer. And sure enough, The actual calling number is delivered in the Remote-Party-ID field, With Privacy=full. Obviously, The caller asked for... and expected that data to be private. What's everyones thoughts on the legality of disclosing that information to my customer receiving the call? Would you provide it on request to the end user? Or limit that information only if requested by legal request? (Court order or request from law enforcement) *Nick Olsen* Network Engineer Office: 321-408-5000 x103 Mobile: 321-794-0763

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Ringing problems
by peeip989＠gmail.com Sept. 5, 2019

Sept. 5, 2019

We have recently gotten several complaints about not getting, or severely abbreviated ringback. The first few examples we were able to trace back to a carrier and believe it is because the call sets up with 183 Session Progress w/SDP and <1 second later get a 180 Ringing and the audible ringing stops. We heard a similar complaint in Europe last with an EU carrier. And again today with yet another US (global) provider. So, my questions are: 1- Anyone else seeing this? If so, what's your workaround/fix? 2- Since this is not contained to a single carrier, anyone aware of an SBC or softswitch maker recently released code that might be causing? Thanks, Pete

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CLEC - STIR/SHAKEN
by dovid＠telecurve.com Aug. 27, 2019

Aug. 27, 2019

As I understand it if one wants to get a cert for STIR shaken you need to become a CLEC. Anyone have a how to/contacts for companies that make this effortless and easy?

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Who do we call - 3rd plus party carrier issues affecting local customers
by Jamie.Montgomery＠comporium.com Aug. 21, 2019

Aug. 21, 2019

Greetings.. Looking for the proper way to identify a third party carrier.. We have had a monthlong ongoing issue with external calls into our switch with terrible quality. It's random, but it's calls to ported numbers into one of our CLEC areas. When an affected call comes in, it is reported as static or delay. We have obtained an audio capture of a couple of these calls from the ingress point of our TDM network, and the audio is severely delayed and choppy as if it was delayed within an IP network. We're assuming the call has been routed through an IP low-cost carrier somewhere. (Working with T-Mobile below, we found that their switches would route calls that originates and terminates locally in South Carolina through Washington state carriers.) All of the calls with an issue come into us from a legacy ATT tandem, but not all of the calls from the ATT tandem are affected. We've been trying to get in touch with ATT for a month, and have recently spoken to some people with no resolution. We continue to call them daily. We worked with T-Mobile on issues with their wireless customers calling our CLEC customers experiencing this problem. The guys at T-Mobile were excellent to work with. (They reached out to their 3rd party carrier Inteloquent who had rerouted calls away from CenturyLink, which resolved calls from T-Mobile devices.) We're getting dozens of trouble calls a day from several of our CLEC customers on calls originating from many other sources (Verizon, local ILEC landlines, etc.). We've explained to our customer that the trouble is not ours, that we're doing our best to track down the problem carrier, but we're been notified by our customers that we're going to lose them, regardless. Our last idea is to file a complaint with the FCC, but that's leaving issues unresolved. My questions to the community are: * What's the most effective way to zero in on the problem carrier to troubleshoot the issue? * What legal means do we have to empower somebody to support us in finding the issue? * What would you do if your hands were tied like ours seem to be? * (What other questions should I be asking the community that come to mind?) My background is switching and some at work experience of the SS7 network. I'm of the opinion that I'm not the most qualified in our organization to engage the FCC or twist ATT's arm to work with us.. but no one else beside the on-point technician is making any effort. Internal responsibilities aside: How do we make the extra effort to keep our customers? I appreciate the time you took from your day reading this. Jamie Montgomery | Comporium Network Facilities Engineering | Voice Network Engineering Associate www.comporium.com jamie.montgomery at comporium.com The information contained in this e-mail message and any attachments thereto are confidential, privileged, or otherwise protected from disclosure, and are intended for the use of the individual or entity named above. Dissemination, distribution or copying of this message and any attachments by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited. If you have received this communication in error, please immediately notify the sender by telephone or e-mail and destroy the original message, attachments, and all copies.

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AT&T Answering Misdials
by voiceops＠ics-il.net Aug. 16, 2019

Aug. 16, 2019

I misdialed a number (312) 817-1629 and got the message, "At no additional charge, AT&T can help you find a similar business in the same area, since the number you called is not in service." It then went into an IVR. Is this common? Does this break any automated systems? No, I have no desire to implement this on our numbers. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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looking for IVR PBX Workflow template
by igoldstein＠telego.net July 30, 2019

July 30, 2019

Hi all i am looking for a workflow software that i can use to design a workflow for incoming calls, - if it is currently during business hours - they hear a list of options to press (different language) - if they press 1 for english , they will hear other greetings with other set of options etc i want to design this workflow so that its easy to hand off to the department that sets up new accounts, and they will know how to design the PBX for this client based on the workflow what software do you use? what software did you use ? what software have you heard of, that can do this ? -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>

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Looking to purchase small mobile provider
by dovid＠telecurve.com July 8, 2019

July 8, 2019

All, I have a client looking to purchase a small mobile provider that has their own spectrum. If you have any leads please email me off list. Thanks.

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CenturyLink and Neutral Tandem Contacts
by voiceops＠ics-il.net June 24, 2019

June 24, 2019

I was experiencing some problems with multiple inbound calls for each placed call and I put in a ticket with our tandem provider (Frontier). Frontier said they were seeing the multiple calls coming in from CenturyLink and Neutral Tandem. They gave me point codes and some other number I didn't recognize (TSC GNxxxxxx). Unfortunately, I only have mass-market customer facing support numbers (well, just for CenturyLink). Does anyone have a better contact at those companies? ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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