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FAS Dead Air
by calvin.ellison＠voxox.com Nov. 8, 2019

Nov. 8, 2019

Is anyone else seeing an increase in customer complaints regarding Dead Air or FAS in general? We don't get this complaint from our conversational clients, but there's been a near-daily stream of them from our short duration/dialer clients. I'm wondering if someone out there is targeting ANI or SDP connection IP and giving them special treatment. Is there a robocall blocking solution that is connecting calls to nothing? Regards, *Calvin Ellison* Senior Voice Operations Engineer calvin.ellison at voxox.com +1 (213) 285-0555 ----------------------------------------------- *voxox.com <http://www.voxox.com/> * 5825 Oberlin Drive, Suite 5 San Diego, CA 92121 [image: Voxox]

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Carrier who can port Clayton NM
by ryandelgrosso＠gmail.com Nov. 5, 2019

Nov. 5, 2019

Hey all, I am looking for someone that can port numbers in the Clayton NM RC. Its a very small town and most of the usual suspects are showing it as non-portable. Thanks in advance -Ryan

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Is it legal to share your master CDR with vendors?
by caalvarez＠gmail.com Nov. 4, 2019

Nov. 4, 2019

Vendors ask for that all the time to do cost comparisons. It just hit me that you might be giving out CPNI that can't be shared, at least without an NDA? Any thoughts?

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T-Mobile issues
by dfund＠globalvision.net Oct. 31, 2019

Oct. 31, 2019

One of our customers (H2L) office number is coming across as 'Survey Call' on T-Mobile cell phones. I know with certainty it's with 'T-Mobile' phones and it's been doing this for months. How do we get that fixed? -- Regards, David Funderburk GlobalVision 864-569-0703 For Technical Support, please email gv-support at globalvision.net GlobalVision is a communications company that provides services which includes Internet, internal and external networks with over 25 years experience. With our Zero Downtime strategies we help companies increase up-time and decrease lost productivity and costs. -- This message has been scanned by E.F.A. Project and is believed to be clean.

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ATT Toll-Free Database Capacity
by geoff.mina＠ringcentral.com Sept. 17, 2019

Sept. 17, 2019

Greetings, I have a vendor (BlueTone out of NY) that is claiming that the ATT Toll-Free Database has reached capacity and ATT is asking all resellers and customers to delete translations for anything that is producing material volume or CIC'd entirely to ATT. Can anyone on the list confirm this - or are they just trying to strong arm us into allocating more traffic (which is what I assume) Thanks, Geoff

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Verizon Business CNAM admin
by alex.lopez＠opsys.com Sept. 16, 2019

Sept. 16, 2019

Does anyone on this list have a contact method for asking VZ business to update a CNAM record? It appears correct on every API I can query but on any number that VZ terminates it appears incorrectly.

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TDS Telecom XSP?
by kim＠winther.dk Sept. 10, 2019

Sept. 10, 2019

Hello Anyone here from TDS who can help us find out what XSP address 3rd parties (such as my Call Control for BroadWorks app) should use? Best regards Kim -- Kim Winther Developer, etc - Office: +45 87370407 - Mobile: +45 53574760

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VoiceOps Digest, Vol 121, Issue 4
by kuylenj＠eastex.com Sept. 9, 2019

Sept. 9, 2019

We have a form that the customer takes to the Sheriff's Office that basically says " I 'customer' do hereby request that Telco identify the source of calls that happened at date/time. I authorize and agree not to hold telco to any claims, demands, other legalese, etc." The customer signs it and has the sheriff or deputy sign and are given a reference number. We then call or fax the information to the Sheriff after the customer brings us back the form and performs a Caller Originated Trace. We absolutely under no circumstances give information directly to the customer. -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of voiceops-request at voiceops.org Sent: Monday, September 9, 2019 1:13 PM To: voiceops at voiceops.org Subject: VoiceOps Digest, Vol 121, Issue 4 Send VoiceOps mailing list submissions to voiceops at voiceops.org To subscribe or unsubscribe via the World Wide Web, visit https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailma… or, via email, send a message with subject or body 'help' to voiceops-request at voiceops.org You can reach the person managing the list at voiceops-owner at voiceops.org When replying, please edit your Subject line so it is more specific than "Re: Contents of VoiceOps digest..." Important/Confidential: This communication and any files or documents attached to it are intended only for the use of the person(s) or entity to which it is addressed. It contains information that may be confidential and exempt from disclosure under applicable law. If you are not the intended recipient of this communication, you are hereby notified that the copying, disclosure, distribution, storage, retransmission or other use of this communication is strictly prohibited. If you have received this communication by mistake, please notify the sender immediately and destroy all forms of this communication (electronic or paper).

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Disclosing Restricted Caller ID to customer
by nick＠floridavirtualsolutions.com Sept. 9, 2019

Sept. 9, 2019

Greetings all, Had an interesting case come up today that I wanted some feedback on. Customer called claiming they had been receiving harassing calls to their business number, But the calls were caller ID blocked (Caller likely dialed *67 before the call). I found the CDR's for the call in question, And sure enough "Anonymous" <Restricted> was the displayed Calling number and CNAM. Out of curiosity, I went and pulled the capture of the same call from Homer. And sure enough, The actual calling number is delivered in the Remote-Party-ID field, With Privacy=full. Obviously, The caller asked for... and expected that data to be private. What's everyones thoughts on the legality of disclosing that information to my customer receiving the call? Would you provide it on request to the end user? Or limit that information only if requested by legal request? (Court order or request from law enforcement) *Nick Olsen* Network Engineer Office: 321-408-5000 x103 Mobile: 321-794-0763

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Ringing problems
by peeip989＠gmail.com Sept. 5, 2019

Sept. 5, 2019

We have recently gotten several complaints about not getting, or severely abbreviated ringback. The first few examples we were able to trace back to a carrier and believe it is because the call sets up with 183 Session Progress w/SDP and <1 second later get a 180 Ringing and the audible ringing stops. We heard a similar complaint in Europe last with an EU carrier. And again today with yet another US (global) provider. So, my questions are: 1- Anyone else seeing this? If so, what's your workaround/fix? 2- Since this is not contained to a single carrier, anyone aware of an SBC or softswitch maker recently released code that might be causing? Thanks, Pete

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